Role Description We’re hiring a Principal Engineer (Product) to build and evolve Nscale’s vertically integrated managed AI services stack. In this role, you’ll lead critical architecture decisions while staying hands-on in delivery across foundational platform capabilities including APIs, services, workflows, and data/control planes. You’ll work closely with squads across the business, partnering with engineers, product managers, and executives to align interfaces, ownership, and operational readiness. This is a high-impact opportunity for an experienced engineer who thrives in ambiguity, turns complex problems into clear designs, and raises the bar on quality, security, and operational excellence. Your work will directly shape how Nscale ships reliable, secure, and scalable AI-native products with real enterprise impact. What you'll be doing - Platform Architecture & Delivery - Design foundational platform capabilities across APIs, services, workflows, and data/control planes. - Implement reliable, secure systems that support Nscale’s managed AI services stack. - Drive architecture decisions that balance scalability, reliability, security, and cost efficiency across distributed systems. - Translate ambiguous product and platform challenges into crisp technical designs and execution plans. - Engineering Quality & Reliability - Raise the engineering bar through rigorous design reviews and strong testing strategy. - Improve system resilience with robust observability and modern reliability practices. - Lead post-incident learning and continuous improvement across the platform. - Apply strong code quality, performance, and production engineering fundamentals in day-to-day delivery. - Security, Governance & Operational Excellence - Embed security, IAM, privacy, and governance into system design and delivery by default. - Strengthen operational readiness across services and platform components. - Support production excellence through incident response and ongoing system improvement. - Contribute to high-availability service design with attention to reliability and cost optimisation. - Cross-Functional Technical Leadership - Partner with squads across the firm to align on interfaces, ownership, and execution. - Communicate technical direction clearly across engineers, PMs, and executives. - Balance short- and long-term priorities to keep teams moving while building for scale. - Scale team effectiveness through alignment, strong design, and clear technical communication. - Platform Leverage & AI-Accelerated Execution - Improve delivery velocity through platform leverage, automation, and tooling. - Use AI responsibly to accelerate software delivery and scale operations. - Leverage modern cloud-native patterns and systems thinking to evolve large-scale platforms. - Advance the managed AI services stack with practical, high-impact engineering improvements. Qualifications - 15+ years building and shipping production platforms at scale. - Strong experience with distributed systems and cloud-native environments. - Proven expertise with Kubernetes, CI/CD, and reliability patterns. - Proficiency in Python, Go, and/or Rust. - Strong fundamentals in code quality, testing, and performance. - Deep experience in observability, incident response, and continuous improvement. - Strong security fundamentals including IAM, data protection, and governance in production environments. - Experience collaborating effectively across engineers, PMs, and executives. - Ability to leverage AI to build, evolve, and maintain large-scale systems. - Experience with developer platforms, control planes, APIs, SDKs, or CLIs is a plus. Benefits - Highly competitive US compensation package (base + bonus + equity), with performance reviews every 12 months. - Join one of the fastest-growing AI infrastructure companies — your chance to directly shape how global AI capacity is planned and deployed. - Expect a dynamic progression plan tailored to your ambitions. - Human-First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.

Role Description ServiceNow is seeking a CRM Architect Director with deep telecommunications industry expertise to join our Customer & Industry Workflows Expert Services team. This role is designed for a seasoned CRM architect who brings both the technical depth to lead complex ServiceNow implementations and the industry fluency to speak credibly about telco-specific business challenges, operational models, and transformation priorities. You do not need prior experience with ServiceNow’s telecom product portfolio — we will invest in building that expertise. What matters is that you bring a genuine understanding of how telecommunications companies operate: from network and service management to customer lifecycle, revenue assurance, and the operational complexity unique to carriers, CSPs, and infrastructure providers. This industry knowledge, paired with your CRM architecture skills, will enable you to drive exceptional outcomes for some of the world’s most complex telco customers. What You Will Do - Lead ServiceNow CRM implementations for telecommunications customers, applying industry knowledge to accelerate adoption and drive measurable business outcomes. - Translate telco-specific business challenges — such as customer churn, order fallout, service assurance, and B2B/B2C complexity — into effective CRM solution designs. - Serve as a trusted advisor to telco customers, connecting their operational priorities to ServiceNow platform capabilities. - Demonstrate empathy for the customer and genuine passion in helping them succeed in a highly competitive industry. - Engage and collaborate with ServiceNow R&D teams on escalated technical issues, including telco-specific product gaps and enhancements. - Provide thought leadership to telco sponsors and stakeholders in solving business process and technology problems. - Review customer architecture, design processes, and system integrations, with sensitivity to legacy telco environments and OSS/BSS landscapes. - Configure solution environments to address customer requirements and business issues. - Contribute to pre-sales campaigns by sharing telco-specific implementation strategies and best practices. - Mentor field resources on telco industry context and delivery best practices for CRM applications in telecommunications. - Collaborate with Product Management to surface telco customer needs and inform the ServiceNow product roadmap. - Share industry insights and lessons learned with internal teams and the broader ServiceNow community. Qualifications - 10+ years of experience in customer-facing implementation and delivery roles such as Solution Architect, Technical Consultant, or developer — ideally in professional services or consulting. - 10+ years in the CRM technology industry. - Significant experience working with or within telecommunications companies — including carriers, CSPs, cable/broadband providers, or telco infrastructure firms. - Deep understanding of telco business models, customer lifecycle management, and operational challenges (e.g., churn, order management, B2B/enterprise sales, network-driven service delivery). - Familiarity with OSS/BSS architecture and how CRM systems interact with broader telco technology stacks. - Comfort learning new technology platforms quickly — prior ServiceNow experience helpful but not required. - Ideally ServiceNow CSA and CSM certified, or willingness to certify upon hire. - Ability to perform deep architectural advisory work. - Excellent verbal and written communication skills, including ability to present to executives, chair workshops, and facilitate complex stakeholder sessions. - Highly data-driven with commitment to driving customer engagement toward business outcomes and value realization. - Fanatical about customer success and tenacious at driving long-term customer value. - Must be able to travel up to 25% annually, when applicable. Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

• Lead architecture and technical strategy for enterprise-scale Azure modernization and transformation programs. • Translate client goals into scalable technical designs, aligning architecture decisions with business priorities and delivery outcomes. • Drive architecture development across delivery teams, ensuring reusable models, design standards, and technical consistency. • Collaborate across adjacent domains (App Innovation, Cloud Platform, Data & AI) to integrate solutions and strengthen architecture cohesion. • Provide architectural oversight through design reviews, delivery frameworks, and technical quality assurance. • Mentor architects and engineering teams, building delivery capability, technical rigor, and cross-domain fluency. • Contribute to IP and framework development, identifying repeatable patterns and reusable assets to improve delivery efficiency. • Engage in presales activities by supporting solution shaping, technical scoping, and proposal input for strategic opportunities. • Collaborate with stakeholders across delivery and business functions to ensure delivery success and technical alignment. • Manage workload and commitments to achieve utilization and quality outcomes while contributing to delivery innovation and client success.

• Lead all pre-sales technical engagements, including discovery, requirements scoping, and solution architecture design. • Develop and deliver compelling product demonstrations and technical presentations tailored to prospective customer needs. • Serve as the primary technical subject matter expert during the sales cycle for Commercial and Field Accounts. • Provide technical guidance and oversight to the Technical Engagement Managers to ensure successful customer onboarding and program deployment. • Manage and resolve complex technical escalations from internal customer-facing teams. • Collaborate closely with Product and Engineering teams to translate customer feedback and technical gaps into future product requirements. • Interface with Sales, Partners, and Marketing teams to develop technical collateral, best practices, and enablement training. • Maintain expert-level knowledge of the company's product portfolio, underlying technology, and competitive landscape.