Title: Office & Culture Coordinator Location: Austin, Texas, United States Job Description: The Office & Culture Coordinator is the connective tissue between our people, our spaces, and the moments that make joining this company feel like a great decision. Based in our downtown Austin office, this person is equal parts HR coordinator, office champion, and new hire advocate — someone who believes that a great employee experience doesn’t just start on Day 1, it starts the moment someone says yes. This role exists to accelerate how quickly new hires feel connected – to their team, to the mission, and to each other. That means removing friction before Day 1, showing up as a warm and organized guide through the onboarding process, and making sure the Austin office is a place people actually want to come to. When this role is done well, new hires hit the ground running and employees feel like someone's got the office handled. In the near term, this role carries two significant priorities: supporting the People & Culture team with new hire onboarding and HRIS data coordination, and serving as the Austin office point of contact through an upcoming office move running from late June through September 2026. Over time, as those initiatives wind down, the role will shift toward a steady rhythm of office operations, new hire coordination, and employee culture programming. This is a great entry point for someone who is curious about an HR career path. We actively want this person to grow, whether that’s toward HR Operations, Employee Experience, Talent Development, or HRBP, and we’ll actively invest in that path as opportunities emerge. Key responsibilities New Hire Experience and HR Coordination - Serve as a friendly, organized point of contact for candidates preparing to become new hires, sending pre-start communications, collecting information needed for system setup (including parking access, building credentials, other new hire benefits), and answering questions ahead of Day 1 - Enter new hire information into the HRIS system accurately and on time within the first three days of each hire’s start - Verify I-9 documentation in compliance with federal requirements; maintain accurate records and flag any issues - Serve as the first point of contact for new hire benefits questions, directing employees to the appropriate resources and escalating to the HR Ops team as needed - Process approved HRIS updates for manager changes, title changes, and compensation adjustments once documented and approved through the HRBP team - Collaborate closely with the Austin-based IT hire to coordinate system access, equipment setup, and technical onboarding logistics for new hires Workplace Experience and Culture - Serve as the primary Austin office point of contact for employees, the go-to resource for questions about the space, amenities, day-to-day logistics, and office norms - Support the Austin office move (late June – September 2026): help employees navigate the new space by answering questions about seating, building access, phone booths, hot desking, gym access, restrooms, and general orientation to the new environment - Provide remote coordination support for a parallel office move in San Francisco, and San Diego, ensuring employees in those locations have the information and resources they need during their own transitions - Coordinate weekly office lunches: vendor coordination, headcount tracking, dietary accommodations, and logistics - Bring the Austin office to life through seasonal and cultural programming, holiday decorations, team celebrations, recognition moments, and other touchpoints that make the space feel welcoming and connected - As part of the Employee Experience team, align on broader culture initiatives, contributing ideas and handling logistics for company-wide or multi-office programs - Build a working relationship with the counterpart coordinator in the Bay Area (and eventually San Diego) to share best practices and ensure consistency in the employee office experience across locations Qualifications Required - 1–3 years of experience in an administrative, coordinator, HR, office management, or related role – or equivalent experience in hospitality, event coordination/planning, education administration, retail management, or similar fields; we also welcome candidates returning to the workforce after a career break - Highly organized and detail-oriented; reliable with time-sensitive tasks and comfortable managing multiple things at once without dropping the ball - Warm, professional communicator — written and verbal; equally comfortable helping a nervous new hire and coordinating with a vendor - Comfortable with data entry and basic HRIS or payroll system navigation; accuracy is non-negotiable in this work - Proactive and self-directed — able to identify what needs to happen next without being told - Discretion with sensitive information, including compensation, personal employee data, and HR matters - Comfortable being in the office more frequently than a typical hybrid role requires, particularly during the office move period and high-volume onboarding weeks Preferred - Prior experience in a technology company or startup environment - Familiarity with HRIS or payroll platforms (iSolved, Rippling, BambooHR, HiBob, or similar) - Interest in building a career in HR — whether in operations, employee experience, talent development, or HR business partnering - Experience supporting an office move, facilities transition, or similar operational project - Bachelor’s degree or equivalent experience in a related field About the Company: Seekr is a leader in explainable and trustworthy artificial intelligence designed to power mission-critical decisions in enterprises, government, and regulated industries. SeekrFlow™, our end-to-end AI platform, provides secure, auditable AI solutions tailored to sectors where transparency, accuracy, and compliance are paramount. Available across cloud, on-premises, and edge environments, SeekrFlow reduces bias, strengthens data integrity, and simplifies model oversight so organizations can rely on trusted AI decisions in high-stakes settings that impact society’s most sensitive and vital systems. Trusted by leading enterprises and government agencies, we partner with defense, finance, telecom, and critical infrastructure leaders to enable AI solutions that drive real-world results with unmatched transparency and control. We are a team of strategic thinkers and problem-solvers tackling the toughest challenges facing critical infrastructure and global enterprises through best-in-class AI models and customer deployment. Our team operates with unwavering commitment to our core values and mission: - We are driven by outcomes—our customers' success is what we strive for every day. - We believe trust is earned, which is why we build explainability and transparency into the entire AI lifecycle. - We take our responsibility to deliver secure AI seriously. - We believe innovation drives progress—we are building the technologies that power the systems our society depends on. Company Benefits: - Meaningful Mission & Impact - Work with a deeply talented, collaborative team solving some of the toughest AI challenges that matter. - Equity Ownership – RSUs that let you share directly in Seekr’s long‑term success and growth. - Time Off That Respects Real Life – Unlimited PTO plus 14 paid company holidays to truly recharge. - Work Your Way – A flexible hybrid work environment with offices in Reston, VA and Austin, TX. - Competitive Total Rewards – A role‑appropriate compensation structure that supports long‑term growth, including base salary, bonuses, or commission plans depending on role. - 401(k) with Company Match – Build your future with a retirement plan that includes employer matching. - Comprehensive Health & Wellness – Medical, dental, vision, and life insurance coverage starting day one—for you and your family. - Parental Leave – Paid parental leave to support employees as they welcome a new child through birth, adoption, or foster placement.

• Assist with administrative tasks related to salary recommendations and compensation planning. • Support talent review cycles by using predictive analytics and AI tools to analyze employee engagement data, tenure, talent review data, and compensation. • Flag team members who might be attrition risks based on data analysis. • Execute Performance vs. Compensation Mapping by using AI-assisted spreadsheet tools to analyze rep quota attainment against their compensation bands. • Create specialized AI agents to streamline the administrative lift of merit and review cycles. • Handle administrative processing for the team, including offboarding, backfill requests, and employee separations. • Assist in tracking time sheets and making time sheet adjustments when needed across the organization. • Support engagement and feedback cycles by running pulse survey comments or exit interview analysis. • Utilize AI to assist in analyzing and identifying hidden themes, bottlenecks, or cultural issues within the organization from exit interviews and pulse surveys. • Assist in building out Gems and AI Agents specifically designed to help the People Partner team on the administrative side of day-to-day tasks.

Role Description - Identify process improvement opportunities and participate in knowledge management efforts such as SOP updates, case documentation, and training content. - Participate in cross-training in multiple content areas to support business continuity and enhance team agility. - Monitor case queues, prioritize workload, and follow through on open items to drive resolution and accountability. - Deliver a high-quality teammate experience by providing professional, empathetic, and solution-oriented support. - Partner with internal teams such as HR Business Partners, Centers of Excellence, and Payroll to ensure seamless end-to-end service delivery. - Interpret and apply HR policies, procedures, and workflows across assigned cases, ensuring consistent and accurate execution. - Maintain knowledge of federal and state employment laws and regulations, applying this knowledge to Advocate initiatives and practices to minimize risk. - Act as a liaison between teammates, HR teams, and vendors to resolve escalated issues, track resolution status, and maintain positive service experiences. - Consistently review and improve HR Operations, HR Service Center, HR Leave and Compliance strategies through emerging technologies, innovative solutions, feedback from the business, and overall teammate experience. - Ensure continuity and successful delivery of employee life cycle services to users throughout the organization in compliance with labor laws and audit principles. - Resolve issues efficiently, accurately, and with little to no errors while balancing policy compliance and teammate care. - Ability to prioritize and manage high volumes of transactions, cases, claims, audits, and emails while meeting service delivery metrics. Qualifications - Bachelor’s degree in business, Human Resources, Compliance, or Technology related field or equivalent experience. - Typically requires 2 years of experience in human resources or 6 years in customer service. Requirements - Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics, and customer service. - Attentive listening skills with the ability to ask probing questions to aid in problem solving and issue escalation. - Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters. - High sense of urgency for meeting commitments and completing assignments. - Demonstrate knowledge and understanding of relevant HR content areas including but not limited to: payroll, leave, compliance, compensation, data management, benefits, onboarding, and core HR operations. - Critical thinking and multi-tasking in a high-volume environment. - Ability to consistently deliver high quality customer service in a professional manner. - Excellent decision making, critical thinking, communication, presentation, and interpersonal skills. - Ability to build/foster strong trusting relationships, influence leaders, and develop solutions to achieve results. - Must be self-directed, self-motivated, flexible, and able to take initiative and effectively manage multiple conflicting priorities and deadlines. - Strong computer skills, including Microsoft Office, human capital management systems, case management, and knowledge management tools. Benefits - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training. - Premium pay such as shift, on call, and more based on a teammate's job. - Incentive pay for select positions. - Opportunity for annual increases based on performance. - Paid Time Off programs. - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. - Flexible Spending Accounts for eligible health care and dependent care expenses. - Family benefits such as adoption assistance and paid parental leave. - Defined contribution retirement plans with employer match and other financial wellness programs. - Educational Assistance Program.

Role Description Your knowledge of HR Operations Support, along with your Workday HCM experience, makes you a great fit for our People Shared Services Tier 1 Supervisor position. Join our dynamic team today and find a rewarding career with a company that values you and all you bring to the table. The People Shared Services Tier 1 Supervisor leads a team of frontline support PSS Tier 1 representatives responsible for resolving routine HR and Workday inquiries through Workday Case Management. This role ensures service quality, develops team capability, supports operational excellence, and partners across HR, HRIS & COE’s to improve the associate experience and strengthen shared services delivery. This service leader is responsible for quality, capability building, and process discipline ensuring Tier 1 support operates with speed, accuracy, accountability, and strong customer service. The supervisor monitors team performance, removes barriers to resolution, reinforces knowledge usage, and helps build a team that can resolve more issues at the first point of contact while properly escalating more complex items. Principal Duties and Responsibilities: - Supervise a team of Tier 1 representatives supporting Workday HCM transactions and inquiries. - Monitor daily workflow, case queues, service levels, and staffing coverage to ensure timely response and resolution. - Coach, develop, and provide regular feedback to team members on quality, productivity, and customer service. - Identify knowledge gaps and coach associates to meet performance expectations. - Review complex or aging cases to ensure appropriate follow-up, escalation, and resolution. - Partner with Tier 2 teams to resolve issues and eliminate repeat contacts. - Use Workday Case Management to track trends, identify root causes, and support process improvement. - Ensure team adherence to SOPs, quality standards, and HR confidentiality requirements. - Support onboarding, training, and ongoing knowledge development for Tier 1 representatives. - Promote a culture of accountability, continuous improvement, and employee engagement. - Updates SOPs and process manuals for the department. - Support hiring and training of Tier 1 associates. Qualifications - 2 years’ experience in a people leadership role. - 2+ years of experience in shared services, HR operations, or HRIS support. - 1+ years of experience supporting Workday HCM in a service center or HR operations environment. - Experience using Workday Case Management or a similar case platform. - Prior experience coaching, mentoring, or supervising staff. - Strong understanding of HR transactions, case handling, and service delivery metrics. - Excellent communication, organization, and problem-solving skills. - Ability to manage sensitive employee data with discretion and professionalism. - Strong Microsoft Office knowledge (Outlook, Excel, PowerPoint, Word). Requirements - Experience leading Tier 1 support in a large, multi-site, or enterprise environment. - Familiarity with SLAs, KPIs, case aging, and first-contact resolution metrics. - Experience supporting knowledge management, process improvement, or continuous learning programs. - Experience in a shared services environment during transformation or organizational change. - Strong interpersonal, verbal and written communications skills. - Able to communicate with all levels of associates and management. Benefits - Start Rate = $68,000- $86,500 based on experience plus 10% bonus. - Health, Dental, & Vision insurance. - Flexible spending account. - Life and disability insurance benefits. - 401k plan. - PTO and paid holidays annually. - Employee stock purchase plan. - Employee Assistance Program. - Retirement plans with matching contribution. - Employee Stock Purchase Program. - Educational Assistance. - Access to PerkSpot, an employee discount platform for goods and services. - And much more!