Role Description - Identify process improvement opportunities and participate in knowledge management efforts such as SOP updates, case documentation, and training content. - Participate in cross-training in multiple content areas to support business continuity and enhance team agility. - Monitor case queues, prioritize workload, and follow through on open items to drive resolution and accountability. - Deliver a high-quality teammate experience by providing professional, empathetic, and solution-oriented support. - Partner with internal teams such as HR Business Partners, Centers of Excellence, and Payroll to ensure seamless end-to-end service delivery. - Interpret and apply HR policies, procedures, and workflows across assigned cases, ensuring consistent and accurate execution. - Maintain knowledge of federal and state employment laws and regulations, applying this knowledge to Advocate initiatives and practices to minimize risk. - Act as a liaison between teammates, HR teams, and vendors to resolve escalated issues, track resolution status, and maintain positive service experiences. - Consistently review and improve HR Operations, HR Service Center, HR Leave and Compliance strategies through emerging technologies, innovative solutions, feedback from the business, and overall teammate experience. - Ensure continuity and successful delivery of employee life cycle services to users throughout the organization in compliance with labor laws and audit principles. - Resolve issues efficiently, accurately, and with little to no errors while balancing policy compliance and teammate care. - Ability to prioritize and manage high volumes of transactions, cases, claims, audits, and emails while meeting service delivery metrics. Qualifications - Bachelor’s degree in business, Human Resources, Compliance, or Technology related field or equivalent experience. - Typically requires 2 years of experience in human resources or 6 years in customer service. Requirements - Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics, and customer service. - Attentive listening skills with the ability to ask probing questions to aid in problem solving and issue escalation. - Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters. - High sense of urgency for meeting commitments and completing assignments. - Demonstrate knowledge and understanding of relevant HR content areas including but not limited to: payroll, leave, compliance, compensation, data management, benefits, onboarding, and core HR operations. - Critical thinking and multi-tasking in a high-volume environment. - Ability to consistently deliver high quality customer service in a professional manner. - Excellent decision making, critical thinking, communication, presentation, and interpersonal skills. - Ability to build/foster strong trusting relationships, influence leaders, and develop solutions to achieve results. - Must be self-directed, self-motivated, flexible, and able to take initiative and effectively manage multiple conflicting priorities and deadlines. - Strong computer skills, including Microsoft Office, human capital management systems, case management, and knowledge management tools. Benefits - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training. - Premium pay such as shift, on call, and more based on a teammate's job. - Incentive pay for select positions. - Opportunity for annual increases based on performance. - Paid Time Off programs. - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. - Flexible Spending Accounts for eligible health care and dependent care expenses. - Family benefits such as adoption assistance and paid parental leave. - Defined contribution retirement plans with employer match and other financial wellness programs. - Educational Assistance Program.

Role Description Your knowledge of HR Operations Support, along with your Workday HCM experience, makes you a great fit for our People Shared Services Tier 1 Supervisor position. Join our dynamic team today and find a rewarding career with a company that values you and all you bring to the table. The People Shared Services Tier 1 Supervisor leads a team of frontline support PSS Tier 1 representatives responsible for resolving routine HR and Workday inquiries through Workday Case Management. This role ensures service quality, develops team capability, supports operational excellence, and partners across HR, HRIS & COE’s to improve the associate experience and strengthen shared services delivery. This service leader is responsible for quality, capability building, and process discipline ensuring Tier 1 support operates with speed, accuracy, accountability, and strong customer service. The supervisor monitors team performance, removes barriers to resolution, reinforces knowledge usage, and helps build a team that can resolve more issues at the first point of contact while properly escalating more complex items. Principal Duties and Responsibilities: - Supervise a team of Tier 1 representatives supporting Workday HCM transactions and inquiries. - Monitor daily workflow, case queues, service levels, and staffing coverage to ensure timely response and resolution. - Coach, develop, and provide regular feedback to team members on quality, productivity, and customer service. - Identify knowledge gaps and coach associates to meet performance expectations. - Review complex or aging cases to ensure appropriate follow-up, escalation, and resolution. - Partner with Tier 2 teams to resolve issues and eliminate repeat contacts. - Use Workday Case Management to track trends, identify root causes, and support process improvement. - Ensure team adherence to SOPs, quality standards, and HR confidentiality requirements. - Support onboarding, training, and ongoing knowledge development for Tier 1 representatives. - Promote a culture of accountability, continuous improvement, and employee engagement. - Updates SOPs and process manuals for the department. - Support hiring and training of Tier 1 associates. Qualifications - 2 years’ experience in a people leadership role. - 2+ years of experience in shared services, HR operations, or HRIS support. - 1+ years of experience supporting Workday HCM in a service center or HR operations environment. - Experience using Workday Case Management or a similar case platform. - Prior experience coaching, mentoring, or supervising staff. - Strong understanding of HR transactions, case handling, and service delivery metrics. - Excellent communication, organization, and problem-solving skills. - Ability to manage sensitive employee data with discretion and professionalism. - Strong Microsoft Office knowledge (Outlook, Excel, PowerPoint, Word). Requirements - Experience leading Tier 1 support in a large, multi-site, or enterprise environment. - Familiarity with SLAs, KPIs, case aging, and first-contact resolution metrics. - Experience supporting knowledge management, process improvement, or continuous learning programs. - Experience in a shared services environment during transformation or organizational change. - Strong interpersonal, verbal and written communications skills. - Able to communicate with all levels of associates and management. Benefits - Start Rate = $68,000- $86,500 based on experience plus 10% bonus. - Health, Dental, & Vision insurance. - Flexible spending account. - Life and disability insurance benefits. - 401k plan. - PTO and paid holidays annually. - Employee stock purchase plan. - Employee Assistance Program. - Retirement plans with matching contribution. - Employee Stock Purchase Program. - Educational Assistance. - Access to PerkSpot, an employee discount platform for goods and services. - And much more!

Role Description Finnair Business Services is hiring a People Services Specialist to support the People & Culture team in Tartu, Estonia. - Processing HR requests for the assigned group of employees - Conducting changes in different systems and databases to ensure up-to-date employee and organizational data - Handling employment related questions and providing information about regulations and policies - Preparing reports related to multiple service areas - Identifying improvement opportunities in the processes and participating in process improvement related projects We appreciate if you can: - Practice your cooperation skills by working with people from different levels and functions - Keep things interesting by handling a variety of tasks and work with different tools and platforms - Be proactive and independent in your everyday tasks - Learn more about the exciting aviation industry You will likely succeed if: - You are precise and notice the details - Know how to plan your time and tasks - You are interested in HR and have previous work experience either from HR related position or another administrative role - You are fluent in English and Estonian and would enjoy being part of a multi-locational team Qualifications - Previous work experience in HR or administrative role - Fluency in English and Estonian Requirements - Attention to detail - Time management skills - Proactive and independent work style Benefits - Personal development - Flexible ways of working - Opportunity to work in an international company - Interesting career opportunities - Wellness compensation - 4-month Induction Program for new employees - Flight benefits for leisure travel

Role Description We’re seeking an experienced Senior People & Culture Business Partner to join our national team, partnering closely with leaders to shape, influence, and deliver people strategies that drive business performance. In this strategic and hands-on role, you will play a critical part in building leadership capability, enhancing culture, and delivering impactful people initiatives aligned to our organisational goals. What You’ll Be Doing - Strategic Partnering - Partner with leaders to translate business strategy into actionable people plans - Provide guidance on workforce planning, organisational design, and capability uplift - Contribute to business planning and key transformation initiatives - Talent & Workforce Management - Drive workforce planning, succession strategies, and talent pipeline development - Facilitate talent and performance discussions with leadership teams - Collaborate with Talent Acquisition on recruitment strategies for critical roles - Performance & Development - Embed high-performance practices including goal setting and development planning - Coach leaders on managing performance, including high-potential and underperformance cases - Promote a culture of continuous development and accountability - Employee Relations & Advisory - Provide expert advice on employee relations matters including conduct, conflict, and performance - Support leaders through complex and sensitive people matters - Ensure compliance with legislation and best-practice HR approaches - Culture & Engagement - Champion initiatives that strengthen engagement, inclusion, and belonging - Support employee surveys and drive meaningful action planning - Promote organisational values and employee value proposition - People Programs & Cycles - Lead key people processes including performance reviews, talent calibration, and remuneration cycles - Ensure consistency and quality across all HR programs Qualifications - Proven experience as an HR/People & Culture Business Partner, ideally in a complex or consulting environment - Strong knowledge of employment legislation and contemporary HR practices - Demonstrated ability to influence and partner with senior leaders - Ability to form strong working relationships with Key Stakeholders - Ability to operate as a genuine partner to the business providing expert advice that balances commerciality, strategy and legislation - Highly developed coaching, stakeholder management, and problem-solving skills - A degree in HR, Business, or related discipline Benefits - Work as part of a highly collaborative national P&C team - Influence business outcomes through strategic people initiatives - Flexible work location across Australia - Be part of an organisation committed to inclusion, engagement, and high performance - Play an instrumental role in shaping a continuously evolving business - Be part of a genuinely people centric company Apply Now If you’re ready to make a meaningful impact and help shape our people strategy, we’d love to hear from you.