• Provide frontline technical support for desktops, laptops, peripherals, printers, mobile devices, user accounts, and access issues. • Troubleshoot Windows, Microsoft 365, Azure AD, and basic network or server-related issues. • Log, update, and resolve tickets with clear notes and sensible urgency. • Support authentication, authorisation, and password reset issues with a steady hand. • Document fixes and troubleshooting steps so the next person does not have to rediscover the same headache. • Escalate complex issues to senior support or engineering with proper context and detail. • Support US-based employees and systems during US business hours, on a graveyard shift in Manila. • Keep communication clear, calm, and human, even when the problem is doing its best impression of a small disaster.

Job Title: Technical Support Engineer (AI Security Products) Location: Remote Department: GTM Employment Type Contract Location Type Remote Job Description: Location: Atlanta, GA - Hybrid - 2 days/week About Us: Witness AI invented intent-based AI security. While legacy tools monitor what users say to AI, we understand what they're trying to accomplish - stopping jailbreaks, data exfiltration, and shadow AI before damage occurs. We provide visibility into how employees and systems use AI - capturing prompts, responses, and agent activity - so security teams can monitor risk, investigate incidents, and enforce guardrails in real time. Job Description: As a Hands-On Technical Support Engineer for WitnessAI customers, you will be responsible for overseeing the pool of customer technical/product issues ranging from easy to complex difficulty while directly engaging with them to troubleshoot and provide resolution by following customer SLAs. You’ll provide high-level technical guidance and mentorship to the TSE team, while ensuring efficient resolution of customer problems related to AI security products. This is a hands-on role that requires a deep understanding of network, endpoint and proxy security technologies, troubleshooting complex issues, and working closely with cross-functional teams to drive customer success. Key Responsibilities: - Lead and mentor the technical support team, providing guidance on troubleshooting and resolving complex customer issues. - Serve as an escalation or direct point for high-priority and advanced technical issues involving AI security products (e.g., proxies, end points, HTTP1.1/HTTP2,DNS, firewalls, IDS/IPS, VPNs, etc.). - Provide hands-on troubleshooting, root cause analysis, and resolution for customer-reported issues, ensuring high-quality support. - Collaborate with engineering, product development, and sales teams to communicate customer feedback and ensure continuous product improvement. - Develop and maintain best practices, technical documentation, and troubleshooting guides to improve team efficiency. - Implement and manage support processes, ensuring SLAs are met and customer satisfaction remains high. - Conduct regular training sessions to keep the support team up-to-date on the latest product features and network security trends. - Engage directly with customers via email, phone, or remote sessions to resolve technical issues and ensure their security solutions are fully optimized. - Assist with the deployment and configuration of security products, providing post-deployment technical assistance. - Monitor, analyze, and report on support metrics, identifying opportunities for process improvements and training needs. - Stay updated on the latest cybersecurity trends, threats, and technologies to provide expert-level support and guidance. Requirements: - Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience. - 3-5 years of experience in technical support or engineering roles. - Extensive hands-on experience with network security products, including firewalls, VPNs, IDS/IPS, and endpoint security solutions (e.g.,Crowdstrike, SentinelOne, Palo Alto, Cisco, Fortinet, etc). - Strong knowledge of various protocols (HTTP1.1,HTTP2, TCP/IP, DNS, DHCP, etc.), working with HARs, packet captures, tcpdump, etc and security best practices. - Proven experience troubleshooting and diagnosing complex network security issues in real-world customer environments. - Exceptional problem-solving skills and the ability to work under pressure in a fast-paced environment. - Strong communication and customer service skills, with the ability to explain complex technical concepts to non-technical users. - Experience with scripting or automation tools (e.g., Python, Bash) is a plus. - Industry certifications such as CCNA, CISSP, or CEH are highly desirable. - Experience with support ticketing systems and knowledge base management. Benefits: - Hybrid work environment - Competitive salary. - Health, dental, and vision insurance. - 401(k) plan. - Opportunities for professional development and growth. - Generous vacation policy. Salary Range: $84,500 - $100,000 (The exact salary will be determined based on the selected candidate’s location, qualifications, experience, and relevant skills.)

• Manage and resolve client issues through Intercom and Microsoft Dynamics • Communicate complex technical concepts clearly to build client confidence • Diagnose and resolve issues related to INNERGY Design, Microvellum Toolbox, and AutoCAD-based integrations • Tag and label “How-do-I” tickets to train Intercom AI • Develop and maintain a knowledge base of reusable responses

Title: Technical Supervisor Location: Sydney Australia Job Description: Netflix Animation Studios is on a mission to entertain the world with bold, immersive animated films that are timeless and impactful. We are paving the way for the future of animation by building a community of amazing artists and talent across three vibrant locations globally. Come join us! The Opportunity: As a Technical Supervisor at Netflix Animation Studios, you'll be the primary technical leader on an animated feature film, shaping the show's technical vision in close partnership with creative leadership. You'll have the opportunity to adapt and evolve the pipeline, tools, and workflows to meet the project's unique, creative and technical challenges, ensuring all components meet - and push beyond - the production's standards. Providing high-level oversight, you'll guide and inspire a talented team, empowering them to solve problems efficiently and deliver at scale, all while collaborating with peers across our global studio. What You'll Do: Creative Responsibilities: - Partner with Director, Co-Director, Production Designer, Art Director, VFX Supervisor and broader creative leadership; - Understand key creative drivers, challenges, standards, and review processes for the production; - Turn creative goals, style and story needs into clear technical direction for the show. Technical Responsibilities: - Set and own the technical strategy for the production, aligned with the show's creative goals; - Guide Associate Technical Supervisors and TD's so teams are focused on the right problems at the right time; - Act as the main escalation point for complex cross‑departmental issues; - Drive pipeline improvements and contribute to a scalable, studio-wide pipeline Bidding & Scheduling: - Partner with Technical Project Managers, Production, Solutions Engineering Managers, and Associate Technical Supervisors to scope technical needs and timelines; - Assess project needs and identify risks, gaps and inefficiencies, and propose alternative solutions; - Ensure development resources and timing are appropriate, and schedules are met. Talent & Performance Management: - Lead by example, and prioritise the work of Associate Technical Supervisors to ensure TD efforts stay aligned with show and pipeline goals; - Foster a collaborative, respectful culture across production and technology teams; - Partner with Artist Management, Production, Technical Talent, and Learning & Development on casting, mentoring, training needs, performance feedback, and hiring for Associate Technical Supervisors and TDs. Stakeholder Engagement & Collaboration: - Proactively communicate technology plans, initiatives, and objectives to productions; - Collaborate across teams to promote innovation and knowledge sharing; - Build confidence and trust through clear, adaptable communication and exercise sound judgement in decision-making, addressing conflicts early. What You'll Need: - 5+ years of supervisory experience in large-scale animated features, animated TV series, and/or VFS feature films, with demonstrated proficiency through past project work and/or reel/portfolio - Proven experience implementing technical solutions to creative problems, with advanced knowledge of rendering workflows and pipeline development across a full animation pipeline - Strong technical skills, including experience with Python or scripting, and excellent knowledge of a broad range of DCCs (e.g. Maya, Houdini, Mari, Nuke) and production tracking software such as FlowPT or similar. - Effective leadership, and excellent interpersonal communication (verbal and written) and collaboration skills - Strong ability to organize, prioritize, and manage work across multiple areas while maintaining excellent attention to detail - Demonstrated excellence in problem-solving, balancing quick turnaround needs with long-term quality; degree or related qualification desirable but not essential. This role is based in Sydney, Australia. Hybrid Role (Minimum of 3 days a week in the office). NAS benefits can include mental/dental/vision plans, mental health support, retirement programs, and family-forming benefits, paid leave of absence programs, and paid time away programs to be used for vacation and sick paid time off.