• Manage and resolve client issues through Intercom and Microsoft Dynamics • Communicate complex technical concepts clearly to build client confidence • Diagnose and resolve issues related to INNERGY Design, Microvellum Toolbox, and AutoCAD-based integrations • Tag and label “How-do-I” tickets to train Intercom AI • Develop and maintain a knowledge base of reusable responses

Title: Technical Supervisor Location: Sydney Australia Job Description: Netflix Animation Studios is on a mission to entertain the world with bold, immersive animated films that are timeless and impactful. We are paving the way for the future of animation by building a community of amazing artists and talent across three vibrant locations globally. Come join us! The Opportunity: As a Technical Supervisor at Netflix Animation Studios, you'll be the primary technical leader on an animated feature film, shaping the show's technical vision in close partnership with creative leadership. You'll have the opportunity to adapt and evolve the pipeline, tools, and workflows to meet the project's unique, creative and technical challenges, ensuring all components meet - and push beyond - the production's standards. Providing high-level oversight, you'll guide and inspire a talented team, empowering them to solve problems efficiently and deliver at scale, all while collaborating with peers across our global studio. What You'll Do: Creative Responsibilities: - Partner with Director, Co-Director, Production Designer, Art Director, VFX Supervisor and broader creative leadership; - Understand key creative drivers, challenges, standards, and review processes for the production; - Turn creative goals, style and story needs into clear technical direction for the show. Technical Responsibilities: - Set and own the technical strategy for the production, aligned with the show's creative goals; - Guide Associate Technical Supervisors and TD's so teams are focused on the right problems at the right time; - Act as the main escalation point for complex cross‑departmental issues; - Drive pipeline improvements and contribute to a scalable, studio-wide pipeline Bidding & Scheduling: - Partner with Technical Project Managers, Production, Solutions Engineering Managers, and Associate Technical Supervisors to scope technical needs and timelines; - Assess project needs and identify risks, gaps and inefficiencies, and propose alternative solutions; - Ensure development resources and timing are appropriate, and schedules are met. Talent & Performance Management: - Lead by example, and prioritise the work of Associate Technical Supervisors to ensure TD efforts stay aligned with show and pipeline goals; - Foster a collaborative, respectful culture across production and technology teams; - Partner with Artist Management, Production, Technical Talent, and Learning & Development on casting, mentoring, training needs, performance feedback, and hiring for Associate Technical Supervisors and TDs. Stakeholder Engagement & Collaboration: - Proactively communicate technology plans, initiatives, and objectives to productions; - Collaborate across teams to promote innovation and knowledge sharing; - Build confidence and trust through clear, adaptable communication and exercise sound judgement in decision-making, addressing conflicts early. What You'll Need: - 5+ years of supervisory experience in large-scale animated features, animated TV series, and/or VFS feature films, with demonstrated proficiency through past project work and/or reel/portfolio - Proven experience implementing technical solutions to creative problems, with advanced knowledge of rendering workflows and pipeline development across a full animation pipeline - Strong technical skills, including experience with Python or scripting, and excellent knowledge of a broad range of DCCs (e.g. Maya, Houdini, Mari, Nuke) and production tracking software such as FlowPT or similar. - Effective leadership, and excellent interpersonal communication (verbal and written) and collaboration skills - Strong ability to organize, prioritize, and manage work across multiple areas while maintaining excellent attention to detail - Demonstrated excellence in problem-solving, balancing quick turnaround needs with long-term quality; degree or related qualification desirable but not essential. This role is based in Sydney, Australia. Hybrid Role (Minimum of 3 days a week in the office). NAS benefits can include mental/dental/vision plans, mental health support, retirement programs, and family-forming benefits, paid leave of absence programs, and paid time away programs to be used for vacation and sick paid time off.

• Provide L2/L3 production support for Temenos Transact (T24) applications. • Investigate, troubleshoot, and resolve production incidents within agreed SLAs. • Analyze application logs, OFS messages, batch jobs, interfaces, and system issues. • Perform root cause analysis (RCA) and recommend preventive measures. • Support end-of-day (EOD), end-of-month (EOM), and end-of-year (EOY) activities. • Monitor system health, interfaces, and critical business processes. • Work closely with business users, functional consultants, infrastructure teams, and Temenos support teams to resolve issues. • Develop and deploy fixes, patches, and enhancements as required. • Participate in release management, deployments, and production change activities. • Prepare technical documentation, support guides, and knowledge base articles. • Ensure compliance with incident, problem, and change management processes.

• Act as the first point of contact for incidents and service requests related to Data and AI Foundations. • Perform incident qualification, impact analysis, and prioritization. • Execute standard operational actions and known procedures. • Ensure timely communication with users and stakeholders. • Escalate incidents to L2 or L3 according to defined processes. • Maintain accurate incident tracking and reporting. • Contribute to continuous improvement of support processes. • L1 incident handling and triage. • Operational monitoring. • Execution of standard corrective actions. • User communication and coordination.