Role Description Mission: To achieve Sleek’s Australian revenue targets by renewing services across the existing clientele, driving cash collection through upsell and upgrades, and delivering a seamless, high-satisfaction customer experience throughout the renewal lifecycle. - Outcomes: - Renewal Rate and CSAT Targets - Consistently achieve monthly renewal rate targets across the Australian client base - Maintain and improve CSAT scores, ensuring customer trust and satisfaction throughout each renew - Customer Investigation & Issue Resolution - Conduct detailed, end-to-end investigations into customer interactions with Sleek - Work cross-functionally with accounting, corpsec, product, and data teams to drive resolution and support seamless renewals - Cash Collection via Renewal, Upsell & Upgrades - Achieve monthly cash collection targets by driving renewals and identifying upsell and upgrade opportunities - Proactively identify and act on revenue expansion opportunities within the existing customer base - Pipeline Management & Monthly Targets - Maintain a thorough understanding of the book of business; manage the pipeline in a data-driven manner using CRM and reporting tools - Prioritise ticket resolution and proactive outreach to consistently achieve monthly KPIs - Cross-Functional Collaboration & Best Practice - Partner with accounting, corpsec, product, and data teams to improve renewal processes and the end-to-end customer experience - Proactively share best practices with the wider Customer Success team; contribute to a culture of continuous improvement Qualifications - Minimum of 8 years experience in Renewals or Customer Success management roles - Located in the Philippines - Demonstrated track record of achieving renewal rate and cash collection targets in a B2B SaaS or services environment - Experience managing a customer pipeline in a data-driven way: CRM hygiene, pipeline reporting, and forecasting - Proven ability to work cross-functionally with product, finance, and operations teams to resolve customer issues - Strong written and spoken English; ability to communicate clearly with Australian-market clients Requirements - Ownership: Reliability and accountability to see things through to completion - Humility: Open-mindedness to feedback and willingness to learn from others - Structured Thinking & Target Focused: Ability to keep business goals in view and show sound judgement - Data driven: Use sound data to support strategies and review success of initiatives - Can have tough conversations in a positive way: Proactively address difficult interpersonal situations Benefits - Humility and kindness: A culture of not taking ourselves too seriously and nurturing a diverse and inclusive environment - Flexibility: Work from home and the option to work fully remote from anywhere in the world for 1 month each year - Financial benefits: Competitive market salaries, generous paid time off, and eligibility for employee share ownership plan - Personal growth: Responsibility and autonomy with a range of training programmes available

Title: Supplier Success Professional (B2B Customer Support) - Bilingual Spanish/English Location: Lehi, Utah, United States Job Description: Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty. SUMMARY This position requires being fully fluent in both Spanish and English. The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels. If within commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home). Those outside of commutable distance may be considered on a remote basis. This position will start on August 10, 2026, and requires 100% attendance for 8 weeks of training. Pay rate: $16.50/hour ESSENTIAL DUTIES AND RESPONSIBILITIES: - Provide professional support to Avetta customers via phone, email, chat, and other service channels - Resolve complex supplier issues with a focus on customer experience and compliance accuracy - Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records - Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed - Support customer billing and subscription inquiries - Collaborate with internal departments to resolve supplier needs and improve service delivery - Participate in outbound campaigns and annual update verifications - Maintain high standards in interaction quality, verification accuracy, and productivity metrics - Regular and predictive attendance IDEAL QUALIFICATIONS: - Prior experience in customer service or call center environments preferred - Strong written and verbal communication skills - Proficiency with PC applications and CRM systems (Salesforce preferred) - High attention to detail, adaptability, and self-motivation - Demonstrated ability to learn and apply new systems and processes - Familiarity with compliance documentation and supplier onboarding is a plus - High tolerance for stress and ability to manage multiple priorities - Fluency in verbal & written communication for additional language as required by posting and business need #LI-HYBRID

Role Description Estamos em busca de um(a) profissional para atuar na área de Sucesso e Relacionamento com Clientes, sendo responsável por garantir uma experiência positiva ao longo da jornada do cliente, fortalecendo relacionamentos, promovendo retenção e identificando oportunidades de melhoria contínua. Buscamos uma pessoa com perfil consultivo, boa capacidade de comunicação, visão de negócio e conhecimento do segmento contábil. Este profissional terá papel estratégico na estruturação e evolução da área de Sucesso do Cliente, com potencial de crescimento para posições de liderança e gestão. - Gerenciar e desenvolver o relacionamento com a carteira de clientes; - Garantir uma experiência positiva e de excelência durante toda a jornada do cliente; - Acompanhar indicadores de satisfação, retenção, engajamento e sucesso do cliente; - Conduzir reuniões de alinhamento, acompanhamento e apresentação de resultados; - Atuar como ponte entre clientes e equipes internas, garantindo agilidade na resolução de demandas; - Realizar tratativas relacionadas a cobranças, negociações e alinhamentos contratuais quando necessário; - Identificar oportunidades de melhorias em processos e na experiência dos clientes; - Apoiar a estruturação, padronização e evolução da área de Customer Success; - Contribuir para a redução de cancelamentos e aumento da fidelização dos clientes. Qualifications - Ensino superior completo ou em andamento em Ciências Contábeis, Administração, Gestão Comercial ou áreas correlatas; - Experiência com atendimento, relacionamento ou gestão de carteira de clientes; - Conhecimento de rotinas contábeis, fiscais ou do segmento contábil; - Boa comunicação verbal e escrita; - Capacidade de negociação e resolução de conflitos; - Perfil analítico, organizado e orientado a resultados. Requirements - Experiência em Customer Success, Sucesso do Cliente ou Customer Experience; - Vivência em escritórios de contabilidade, consultorias ou empresas de serviços recorrentes; - Experiência com gestão de indicadores e processos; - Vivência com liderança de equipes ou projetos. Benefits - Oportunidade de participar da estruturação e crescimento da área; - Ambiente colaborativo e com autonomia para implementação de melhorias; - Possibilidade real de desenvolvimento para posições gerenciais, conforme desempenho e resultados.

• Primary technical and strategic point of contact for a defined portfolio of enterprise customers. • Build long-term, trusted relationships with customer stakeholders. • Successfully implement, drive adoption of, and continuously optimize ANOW! Automate and ANOW! Observe solutions. • Conduct regular service reviews, health checks, and strategic alignment meetings with customers. • Analyze customer environments to identify optimization opportunities, performance improvements, and risks. • Identify cross-sell and up-sell opportunities. • Translate customer feedback into concrete requirements for Product Management and Engineering. • Collaborate with Support, R&D, Product Management, and Sales to ensure high customer satisfaction. • Support the implementation of best practices in workload automation, observability, DevOps, and cloud technologies.