• Primary technical and strategic point of contact for a defined portfolio of enterprise customers. • Build long-term, trusted relationships with customer stakeholders. • Successfully implement, drive adoption of, and continuously optimize ANOW! Automate and ANOW! Observe solutions. • Conduct regular service reviews, health checks, and strategic alignment meetings with customers. • Analyze customer environments to identify optimization opportunities, performance improvements, and risks. • Identify cross-sell and up-sell opportunities. • Translate customer feedback into concrete requirements for Product Management and Engineering. • Collaborate with Support, R&D, Product Management, and Sales to ensure high customer satisfaction. • Support the implementation of best practices in workload automation, observability, DevOps, and cloud technologies.

Role Description We are looking for a detail-oriented, self-motivated Provider Success Coordinator to join the Catalyst Program team. Reporting directly to the Program Manager, this person will be the day-to-day point of contact for a portfolio of Coral Care providers — managing each provider's growth activities, supporting their administrative needs, and executing on the tactics that bring our broader marketing strategy to life. This is an ideal role for someone who thrives on organization and relationship-building, can manage multiple moving pieces simultaneously, and genuinely cares about helping others succeed. You'll play a hands-on role in launching provider digital assets, building referral networks, and ensuring every provider in your portfolio is set up for growth. Responsibilities - Provider Management & Day-to-Day Support - Serve as the primary point of contact for a portfolio of Coral Care providers, building trusted working relationships with each. - Manage and monitor individual provider caseloads, tracking progress toward growth targets and flagging issues proactively. - Provide ongoing administrative support to providers, ensuring they have everything they need to focus on patient care. - Maintain up-to-date records of provider progress in Notion, logging key milestones, activity updates, and next steps for each provider in the portfolio. - Work closely with the Program Manager to translate strategic plans and program goals into actionable, provider-level tactics. - Digital Asset Development & Launch - Manage the setup, review, and launch of Google Business profiles for providers — ensuring accuracy of all information before going live. - Review provider landing pages for accuracy, completeness, and brand alignment prior to launch. - Review and launch provider email marketing campaigns via SmartLead, ensuring campaigns are accurate and aligned with program goals before deployment. - Partnership Outreach & Marketing - Conduct outreach calls to prospective referral partners (pediatricians, schools, community organizations, etc.) to build and strengthen each provider's local referral network. - Support the development of marketing assets for providers, including outreach materials, one-pagers, and other collateral as needed. - Track outreach activity and referral partner progress for each provider in portfolio. - Execution & Collaboration - Execute on weekly and monthly action plans in partnership with the Program Manager, staying on top of timelines and deliverables across all providers. - Maintain organized records and documentation of provider activities, outreach, and asset status. - Surface patterns, challenges, and opportunities to the Program Manager on a regular basis. Qualifications - 1–3 years of account management, client success, or a similar client-facing coordination role. - Strong organizational skills with the ability to manage multiple providers and workstreams simultaneously without dropping the ball. - Meticulous and thorough — you catch errors before they go live and take pride in accuracy. - Clear, professional written and verbal communication; comfortable on the phone with providers and referral partners. - Able to move quickly and efficiently without sacrificing quality; self-directed and proactive in fast-paced environments. - Experience with SmartLead or similar email marketing / outreach platforms. - Familiarity with managing Google Business profiles. - Prior experience working with healthcare providers, therapists, or in a health-adjacent setting is a plus.

Role Description At DataDocks, we're building software for the logistics industry and we're looking for someone who's equal parts: - people person - problem solver - organized human - curious product thinker This role sits right in the middle of Customer Success and Product. Meaning? One minute you might be onboarding a new customer, the next you're testing a feature, spotting a weird workflow issue, or helping shape how the product evolves based on real customer feedback. If you've ever thought: “I like working with customers, but I also want to be involved in building and improving the product…” …then this role was probably made for you. This isn't one of those jobs where every day is identical. You'll be involved in things like: - Onboarding and training customers - Helping accounts get the most value from DataDocks - Helping customers discover more value and adoption opportunities - Troubleshooting issues and solving problems - Testing new features before they go live - Gathering customer feedback and identifying trends - Working closely with the team on product improvements - Becoming the internal “voice of the customer” Basically: you'll help customers succeed and help us build a better product because of what you learn from them. Qualifications - You genuinely like helping people - You notice details other people miss - You ask “why?” a lot - You enjoy figuring things out independently - You're comfortable jumping between conversations, testing, problem-solving, and ideas - You want to work somewhere where your opinions actually matter - You'd rather be part of a growing team than a giant corporation - You don't need 5+ years of experience. We care more about curiosity, communication, ownership, and willingness to learn. Requirements - Bonus points if you have startup or SaaS experience - Have worked in Customer Success, Support, or Account Management - Like thinking about user experience and workflows - Enjoy breaking things while testing software Benefits - 100% remote work - A ton of autonomy and trust - Real opportunities to grow with the company - Exposure to enterprise-level customers - A role where you can influence both customer experience and product direction - A team that values ideas over titles - And most importantly: you won't just be another number here. We're looking for someone who wants to grow, contribute, think creatively, and help shape where the company goes next. If that sounds like your kind of thing, we'd love to meet you.

• Manage a portfolio of strategic enterprise customers, driving adoption, retention, and expansion. • Serve as a strategic and technical advisor, understanding customers’ business goals, processes, and technology ecosystems. • To be able to translate business and technical requirements into scalable solution recommendations. • Support customers in optimizing workflows, integrations, product data models, and platform capabilities. • Lead onboarding activities post-implementation and ensure successful customer ramp-up. • Conduct business reviews, solution reviews, and health checks to align platform usage with customer objectives. • Develop and execute success plans that drive measurable business outcomes and ROI. • Identify risks proactively and implement strategies to improve customer health and reduce churn. • Partner with Account Management to support renewals, expansion opportunities, and account planning. • Represent the voice of the customer internally, providing insights on product adoption, technical challenges, and improvement opportunities. • Facilitate customer workshops, discovery sessions, demos, and strategic discussions when technical expertise is required.