Role Description Estamos em busca de um(a) profissional para atuar na área de Sucesso e Relacionamento com Clientes, sendo responsável por garantir uma experiência positiva ao longo da jornada do cliente, fortalecendo relacionamentos, promovendo retenção e identificando oportunidades de melhoria contínua. Buscamos uma pessoa com perfil consultivo, boa capacidade de comunicação, visão de negócio e conhecimento do segmento contábil. Este profissional terá papel estratégico na estruturação e evolução da área de Sucesso do Cliente, com potencial de crescimento para posições de liderança e gestão. - Gerenciar e desenvolver o relacionamento com a carteira de clientes; - Garantir uma experiência positiva e de excelência durante toda a jornada do cliente; - Acompanhar indicadores de satisfação, retenção, engajamento e sucesso do cliente; - Conduzir reuniões de alinhamento, acompanhamento e apresentação de resultados; - Atuar como ponte entre clientes e equipes internas, garantindo agilidade na resolução de demandas; - Realizar tratativas relacionadas a cobranças, negociações e alinhamentos contratuais quando necessário; - Identificar oportunidades de melhorias em processos e na experiência dos clientes; - Apoiar a estruturação, padronização e evolução da área de Customer Success; - Contribuir para a redução de cancelamentos e aumento da fidelização dos clientes. Qualifications - Ensino superior completo ou em andamento em Ciências Contábeis, Administração, Gestão Comercial ou áreas correlatas; - Experiência com atendimento, relacionamento ou gestão de carteira de clientes; - Conhecimento de rotinas contábeis, fiscais ou do segmento contábil; - Boa comunicação verbal e escrita; - Capacidade de negociação e resolução de conflitos; - Perfil analítico, organizado e orientado a resultados. Requirements - Experiência em Customer Success, Sucesso do Cliente ou Customer Experience; - Vivência em escritórios de contabilidade, consultorias ou empresas de serviços recorrentes; - Experiência com gestão de indicadores e processos; - Vivência com liderança de equipes ou projetos. Benefits - Oportunidade de participar da estruturação e crescimento da área; - Ambiente colaborativo e com autonomia para implementação de melhorias; - Possibilidade real de desenvolvimento para posições gerenciais, conforme desempenho e resultados.

• Primary technical and strategic point of contact for a defined portfolio of enterprise customers. • Build long-term, trusted relationships with customer stakeholders. • Successfully implement, drive adoption of, and continuously optimize ANOW! Automate and ANOW! Observe solutions. • Conduct regular service reviews, health checks, and strategic alignment meetings with customers. • Analyze customer environments to identify optimization opportunities, performance improvements, and risks. • Identify cross-sell and up-sell opportunities. • Translate customer feedback into concrete requirements for Product Management and Engineering. • Collaborate with Support, R&D, Product Management, and Sales to ensure high customer satisfaction. • Support the implementation of best practices in workload automation, observability, DevOps, and cloud technologies.

Role Description We are looking for a detail-oriented, self-motivated Provider Success Coordinator to join the Catalyst Program team. Reporting directly to the Program Manager, this person will be the day-to-day point of contact for a portfolio of Coral Care providers — managing each provider's growth activities, supporting their administrative needs, and executing on the tactics that bring our broader marketing strategy to life. This is an ideal role for someone who thrives on organization and relationship-building, can manage multiple moving pieces simultaneously, and genuinely cares about helping others succeed. You'll play a hands-on role in launching provider digital assets, building referral networks, and ensuring every provider in your portfolio is set up for growth. Responsibilities - Provider Management & Day-to-Day Support - Serve as the primary point of contact for a portfolio of Coral Care providers, building trusted working relationships with each. - Manage and monitor individual provider caseloads, tracking progress toward growth targets and flagging issues proactively. - Provide ongoing administrative support to providers, ensuring they have everything they need to focus on patient care. - Maintain up-to-date records of provider progress in Notion, logging key milestones, activity updates, and next steps for each provider in the portfolio. - Work closely with the Program Manager to translate strategic plans and program goals into actionable, provider-level tactics. - Digital Asset Development & Launch - Manage the setup, review, and launch of Google Business profiles for providers — ensuring accuracy of all information before going live. - Review provider landing pages for accuracy, completeness, and brand alignment prior to launch. - Review and launch provider email marketing campaigns via SmartLead, ensuring campaigns are accurate and aligned with program goals before deployment. - Partnership Outreach & Marketing - Conduct outreach calls to prospective referral partners (pediatricians, schools, community organizations, etc.) to build and strengthen each provider's local referral network. - Support the development of marketing assets for providers, including outreach materials, one-pagers, and other collateral as needed. - Track outreach activity and referral partner progress for each provider in portfolio. - Execution & Collaboration - Execute on weekly and monthly action plans in partnership with the Program Manager, staying on top of timelines and deliverables across all providers. - Maintain organized records and documentation of provider activities, outreach, and asset status. - Surface patterns, challenges, and opportunities to the Program Manager on a regular basis. Qualifications - 1–3 years of account management, client success, or a similar client-facing coordination role. - Strong organizational skills with the ability to manage multiple providers and workstreams simultaneously without dropping the ball. - Meticulous and thorough — you catch errors before they go live and take pride in accuracy. - Clear, professional written and verbal communication; comfortable on the phone with providers and referral partners. - Able to move quickly and efficiently without sacrificing quality; self-directed and proactive in fast-paced environments. - Experience with SmartLead or similar email marketing / outreach platforms. - Familiarity with managing Google Business profiles. - Prior experience working with healthcare providers, therapists, or in a health-adjacent setting is a plus.

Role Description At DataDocks, we're building software for the logistics industry and we're looking for someone who's equal parts: - people person - problem solver - organized human - curious product thinker This role sits right in the middle of Customer Success and Product. Meaning? One minute you might be onboarding a new customer, the next you're testing a feature, spotting a weird workflow issue, or helping shape how the product evolves based on real customer feedback. If you've ever thought: “I like working with customers, but I also want to be involved in building and improving the product…” …then this role was probably made for you. This isn't one of those jobs where every day is identical. You'll be involved in things like: - Onboarding and training customers - Helping accounts get the most value from DataDocks - Helping customers discover more value and adoption opportunities - Troubleshooting issues and solving problems - Testing new features before they go live - Gathering customer feedback and identifying trends - Working closely with the team on product improvements - Becoming the internal “voice of the customer” Basically: you'll help customers succeed and help us build a better product because of what you learn from them. Qualifications - You genuinely like helping people - You notice details other people miss - You ask “why?” a lot - You enjoy figuring things out independently - You're comfortable jumping between conversations, testing, problem-solving, and ideas - You want to work somewhere where your opinions actually matter - You'd rather be part of a growing team than a giant corporation - You don't need 5+ years of experience. We care more about curiosity, communication, ownership, and willingness to learn. Requirements - Bonus points if you have startup or SaaS experience - Have worked in Customer Success, Support, or Account Management - Like thinking about user experience and workflows - Enjoy breaking things while testing software Benefits - 100% remote work - A ton of autonomy and trust - Real opportunities to grow with the company - Exposure to enterprise-level customers - A role where you can influence both customer experience and product direction - A team that values ideas over titles - And most importantly: you won't just be another number here. We're looking for someone who wants to grow, contribute, think creatively, and help shape where the company goes next. If that sounds like your kind of thing, we'd love to meet you.