• As Country Manager UK (m/f/d) you will be syte’s first person on the ground in London — the face of syte, our brand ambassador in the UK market and the trusted voice of our platform in every customer, partner and industry conversation across the country. • Your task is to bring our local strategy to life — using the local market knowledge, network, cultural fluency and customer focus that only someone deeply rooted in the UK market can provide. • You are syte’s voice and face in the UK — at events, on stage, in meetings and on LinkedIn. • You will own the entire UK customer conversation — from first contact to signed contract. Discovery, demo, pricing, negotiation. • You won’t wait for inbound leads. You already know UK developers, asset managers, architects and investment managers — and you won’t hesitate to pick up the phone. • You will represent syte at relevant events — SIMA, SIMAPRO, MIPIM, PropTech Connect. • You will personally onboard the first UK customers and stay closely involved. Their success becomes our reference, and their feedback shapes our roadmap. • You will translate UK realities into clear input for Lena and the product team — which regulatory layers are missing for UK workflows, how architects and developers actually work, which segments convert first, and where cultural nuances change the message. • You will take ownership of and further develop syte’s existing UK relationships and add new ones to the network — from innovation-minded architects to institutional developers and digitally-minded asset managers.

• Lead and grow the business • Drive revenue growth by building a strong pipeline, exceeding targets, and leading a high-performing sales team with disciplined execution and strong customer outcomes • Define and execute the France market strategy • Increase productivity and profitability by evolving team structure • Act as the bridge between the French market and global teams

• Supervise, coach, and develop a team of operations administrators, compliance specialists, D365 administrators, and site administrative personnel. • Assign work, monitor performance, establish priorities, and ensure administrative deadlines and service expectations are met. • Participate in hiring, onboarding, training, performance management, corrective action recommendations, and workforce planning for the administrative team. • Oversee time and labor administration, including time entry support, labor coding accuracy, corrections, approvals, and payroll deadline compliance. • Partner with Payroll, HR, Operations, and site leadership to resolve timekeeping, labor, pay, and project coding issues. • Oversee administrative support for PWA/IRA compliance, including prevailing wage, apprenticeship, certified payroll inputs, labor documentation, and audit readiness. • Maintain standardized procedures, checklists, and documentation controls for compliance-related administrative processes. • Oversee Dynamics 365 administrative activities, including user support, data accuracy, workflow compliance, issue resolution, and process improvement. • Ensure construction site administrators follow consistent processes for timekeeping support, project documentation, workforce records, daily reports, and site administrative needs. • Serve as an escalation point for administrative, payroll, compliance, system, and field support issues. • Develop and maintain SOPs, administrative controls, reporting routines, and KPIs for the Construction Services administrative function. • Identify process gaps and implement improvements to increase accuracy, efficiency, compliance, and consistency across projects and sites.

Role Description The UV Expansion Manager coordinates and supervises new clinic preparations leading up to the soft opening and through the Grand Opening phase of operations. They are responsible for: - Mentoring new Practice Managers - Implementing the 60-day DVM staffing schedule - Certifying the Practice Manager and paraprofessional team in American Veterinary Group’s (AVG’s) LevelUp Training Program - Partnering with corporate Compliance and Purchasing to prepare the facility to pass veterinary inspection - Collaborating with Marketing to achieve community outreach goals The UrgentVet Expansion Manager works closely with stakeholders across multiple departments within AVG to successfully launch de novo UV locations. Upon completion of the pre-opening Playbook, the Expansion Manager prepares the Practice Manager and the paraprofessional team to transition to the supervision of UrgentVet Operations. Start-up integration requires operational brand consistency, comprehensive team training, and up-to-date DVM and team staffing schedules. This is a remote role that requires extensive business travel. Qualifications - Associate’s Degree (CVT/LVT/RVT) or equivalent experience in veterinary technology - 1-3 years’ experience in practice management or project management environment - Bachelor’s Degree preferred - Advanced knowledge of veterinary practice management software required, experience with eVetPractice preferred - A commitment to the highest quality of patient and client care - Excellent verbal and written communication skills - Strong leadership skills and the ability to inspire others - Well-developed time management skills - A self-starter with the ability to analyze complex information, prioritize task completion, and meet deadlines - A passion for leading, motivating, and teaching people of various personality types - A proven ability to thrive in a fast-paced environment - Intermediate to advanced skills with MS Office (Excel, Outlook, PowerPoint, SharePoint, Teams, Word, etc.) - SmartSheet experience is preferred - Former veterinary start-up experience a plus - A positive, can-do attitude; strong people skills/emotional intelligence; excellent analytical skills; willingness to roll up your sleeves and chip in to help the team Requirements - Collaborates with the Director of Training & Development and UrgentVet Training Team to mentor and support newly hired UV Practice Managers (PMs) - Partners with AVG Purchasing to organize and prepare the clinic for veterinary board inspection and Grand Opening - Partners with AVG Compliance to ensure that all Federal, state, and local permits & licenses are current - Supervises the new PM in executing the clinic’s 60-day DVM staffing schedule and team staffing schedule beginning at soft opening - Assists in on-boarding newly hired associate veterinarians (DVMs) - Nurtures relationships between the new clinic and individual relief DVMs in the community, relief DVM agencies, and AVG general practice DVMs - Supervises and mentors new PMs in outreach to local community - Collaborates with Marketing to foster relationships with AVG and non-AVG general practices (GPs), non-DVM pet-related businesses (boarding, grooming, retail), and local pet rescues & non-profits - Informs DVMs, paraprofessional teams, and pet parents about the UrgentVet vision and mission - Guides new PMs and clinical teams from soft open through the new clinic’s first few weeks - Transitions the new clinic to the UrgentVet Director of Operations Benefits - Opportunity for career advancement as UrgentVet continues to grow and expand clinic locations throughout the country - Health Care Plan (Medical, Dental & Vision Options) - 401k Match - Generous paid time off (PTO) - Paid Parental Leave + Paid Maternity Leave - One (1) Work/Life Balance day off - Short-term and long-term disability options - Supplemental insurance options - Discounted Veterinary Care - Scrub allowance - Hands-on and E-training - Professional growth opportunities - Bonus potential based on performance