Tobii Dynavox

• Manage assigned accounts and ensure the timeliness and accuracy of billing, collections, and payment activity • Verification that a claim is on file • Follow up with the payer due to lack of payment • Investigation of denials • Coordination with the billers to address billing issues • Coordination with the funding consultants to address documentation questions • Preparation of correspondence, such as appeals, to fight for the payment of accounts • Review of posted payments for accuracy and investigate differences • Document in the system all verbal and written communication relative to collection actions and expected outcomes of overdue accounts • Follow up every 30 days with insurance companies, clients, SPLs, and vendors to ensure the payment of accounts • Alert the Manager of Collections of potential payment issues • Recommend adjustments/write-offs to the Manager of Collections and receive approval prior to reconciling accounts • Investigate refund requests related to accounts and complete refund paperwork for accounts that need to be refunded • Meet the expectations and goals for productivity and cash targets as set forth by management • Stay abreast of state, federal, and third-party funding regulations for assigned accounts ensuring billing and payment practices comply with third party payer requirements • Perform various other tasks as assigned

• Edit and review AAC content for cultural accuracy, language/grammar use and regional relevance • Adapt phrasing, vocabulary, and content to reflect local usage norms and real-life communication needs • Provide expert review and insights from the perspective of the target regional AAC community • Collaborate closely with an internal AAC Content Developer during the core project phase • Ensure alignment with the established evidence‑based language approach • Deliver timely feedback and edits during weekly remote review cycles

Role Description The Bilingual Technical Support Rep is responsible for handling incoming calls, emails, and chat requests received via direct contact or Tech Support line. Must assist both English and Spanish speaking customers. Shift Hours: Monday-Friday 12:30pm-9:00pm EST As a Bilingual Technical Support Representative, you will be responsible for: - Answering incoming calls to the department via the automated call distribution center or direct line and providing callers with needed assistance. - Providing callers with training and troubleshooting support to address problems or concerns. - Responding to email messages and chat requests and working with customers to resolve issues. - Documenting all calls and interactions including emails and chat requests in the Call Center database. - Arranging for product repairs when necessary. - Updating customer demographic or personal information in the database. - Escalating problems/issues to the Supervisor Technical Support when warranted. - Performing various other tasks as assigned. Qualifications - High School diploma. - Associate Degree in Information or Computer Science preferred. - Previous call center experience a plus. Requirements - Interpersonal skills, oral and written communication skills. - Annunciation and effective customer service phone skills. - Ability to adapt communication style to better respond and meet the needs of the caller. - Must be fluent (verbal and written) in both English and Spanish. - MS Office Word and Outlook. - Windows navigation skills. - Keyboarding skills. - Familiarity with database applications, spreadsheets, relational databases a plus. - Win CE operation systems experience preferred. - Customer service orientation. - Ability to maintain composure during stressful situations. - Troubleshooting skills. - Detail oriented. Work Environment Requirements - Able to sit at a desk for a prolonged period of time. Company Description We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you. We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger. Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin. Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled

• Edit and review AAC content for cultural accuracy, language/grammar use and regional relevance • Adapt phrasing, vocabulary, and content to reflect local usage norms and real-life communication needs • Provide expert review and insights from the perspective of the target regional AAC community • Collaborate closely with an internal AAC Content Developer during the core project phase • Ensure alignment with the established evidence‑based language approach • Deliver timely feedback and edits during weekly remote review cycles

• Ensure clinical documentation meets payer-specific insurance coverage criteria • Perform comprehensive reviews of SLP evaluation reports and related clinical documentation • Evaluate documentation for completeness, accuracy, and medical necessity • Support the funding workflow by ensuring clinical documentation is audit-ready • Collaborate with funding teams to resolve clinical documentation issues • Provide clear, actionable feedback to SLPs to improve report quality • Assist in maintaining and updating payer-specific clinical criteria checklists

• Lead and grow the business • Drive revenue growth by building a strong pipeline, exceeding targets, and leading a high-performing sales team with disciplined execution and strong customer outcomes • Define and execute the France market strategy • Increase productivity and profitability by evolving team structure • Act as the bridge between the French market and global teams

Role Description The Collection Specialist supports the effective management of the revenue cycle process and ensures the accurate and timely collection of sales to third party payers (including Medicare, Medicaid, Private Insurance, and other funding sources). The Specialist works with insurance companies, clients, and customers to resolve collection issues and reconciles accounts. - Manage assigned accounts and ensure the timeliness and accuracy of billing, collections, and payment activity. - After an account is billed, the account becomes the Collector’s responsibility. - The Collector is responsible for: - Verification that a claim is on file. - Follow up with the payer due to lack of payment. - Investigation of denials. - Coordination with the billers to address billing issues. - Coordination with the funding consultants to address documentation questions. - Preparation of correspondence, such as appeals, to fight for the payment of accounts, request different denial codes, etc. - Review of posted payments for accuracy and investigate differences. - Document in the system all verbal and written communication relative to collection actions and expected outcomes of overdue accounts. - Follow up every 30 days with insurance companies, clients, SPLs, and vendors to ensure the payment of accounts. - Alert the Manager of Collections of potential payment issues. - Recommend adjustments/write-offs to the Manager of Collections and receive approval prior to reconciling accounts. - Investigate refund requests related to accounts and complete refund paperwork for accounts that need to be refunded. - Meet the expectations and goals for productivity and cash targets as set forth by management. - Stay abreast of state, federal, and third-party funding regulations for assigned accounts ensuring billing and payment practices comply with third party payer requirements. - Perform various other tasks as assigned. Qualifications - High School Diploma. - 2 or more years of computer, accounting, collections, and high-volume medical billing and/or insurance claims processing experience. - Knowledge of payment posting process in regard to contractual adjustments and refunds preferred. - Knowledge of medical insurance claims procedures and documentation preferred. - Strong customer service and interpersonal skills. - Oral and written communication skills. - Teaming skills. - Proficient in M.S. Office Word, Excel, and Outlook. - Able to research claim information via the internet. - Basic data and word processing skills. - Apply independent judgment and manage confidential information. - Ability to gather data and summarize information. - Time management and good organizational skills. - Excellent problem-solving skills. - Record management. - Ability to work at a desk for prolonged periods of time. - Ability to work with interruptions in a fast-paced environment. Benefits - Empowerment to reach full potential. - Opportunities for career growth. - Collaborative work culture. Company Description Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

• Oversee all facets of the daily operation of the Funding Department ensuring compliance with state and federal laws, policies, and regulations • Supervise, train, coach, and mentor staff • Communicate and lead the team to meet revenue and forecasting goals • Initiate and monitor action plans when business results are not meeting established operational targets or indicate future operational performance issues • Maintain internal controls over funded sales pipeline and monitor incoming funding requests, third party submissions, authorization approvals and order processing ensuring compliance with established policies and procedures • Actively engage in process improvement initiatives and ensure that established policies and procedures are implemented and sustained • Respond to escalated issues involving customer inquiries, sales staff concerns and third-party payers • Help to drive and track KPI’s and monthly sales goals across the department • Communicate frequently with employees, management staff, field staff, SLP’s, billing/collections insurance provider personnel, educational or government institutions, clients and family members on funding requirements and authorization requests • Assist the Director of Funding in the development of new initiatives to drive top line sales growth, reduce cycle time and improve inter-departmental operations • Provide education support on the funding process and communicate funding related problems with third party payers and changes in funding requirements • Update funding policies and procedures as warranted

• Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance • Provide callers with training and troubleshooting support to address problems or concerns • Respond to email messages and chat requests and work with customers to resolve issues • Document all calls and interactions including emails and chat requests in the Call Center database • Arrange for product repairs when necessary • Update customer demographic or personal information in the database • Escalate problems/issues to the Supervisor Technical Support when warranted • Perform various other tasks as assigned

• Supports the effective management of the revenue cycle process • Ensures the accurate and timely collection of sales to third party payers • Works with insurance companies, clients, and customers to resolve collection issues • Reconciles accounts • Manage assigned accounts and ensure the timeliness and accuracy of billing, collections, and payment activity • Verification that a claim is on file • Follow up with the payer due to lack of payment • Investigation of denials • Coordination with the billers to address billing issues • Coordination with the funding consultants to address documentation questions • Preparation of correspondence to dispute for the payment of accounts • Review of posted payments for accuracy and investigate discrepancies • Document in the system all verbal and written communication relative to collection actions • Follow up every 30 days with insurance companies, clients, SPLs, and vendors to ensure the payment of accounts • Alert the Manager of Collections of potential payment issues • Recommend adjustments/write-offs to the Manager of Collections • Investigate refund requests related to accounts • Stay abreast of state, federal, and third-party funding regulations for assigned accounts