• Independently manage complex field service and repair needs for the McNeilus Volterra ZSL Electric Refuse Collection Vehicle • Perform technical installations and advanced diagnostics • Provide on-site customer training and support critical issue resolution • Maintain detailed records of service work, customer interactions, and parts usage

• Independently perform advanced start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment, including switchboards, control panels, and power products. • Install, modify, inspect, and support electrical or mechanical components and subassemblies, which may include panelboard interiors, circuit breakers, bus bar, subpanels, control components, power cabling, and control wiring. • Lead or support complex field service activities, including high-priority customer issues, critical commissioning needs, and escalated technical concerns. • Attend project meetings and coordinate with contractors, clients, Project Managers, Field Service leadership, manufacturing teams, engineering, and other internal support groups. • Analyze system failures, identify root causes, and determine appropriate corrective actions for complex technical issues. • Troubleshoot electrical circuits, control wiring, networking equipment, and related field service issues. • Coordinate with Project Managers, manufacturing facilities, engineering, quality, or other internal teams to resolve product, commissioning, or customer-reported issues in the field. • Accurately document service activities, root cause analysis, corrective actions, parts usage, open items, and follow-up requirements. • Provide technical guidance, mentoring, shadowing, and on-the-job training to Level I and Level II technicians, as needed. • Perform other duties as assigned by management.

• Install, service, and upgrade Pitney Bowes Shipping and Mailing equipment for clients • Support both Hardware and Software solutions • Troubleshoot and repair equipment successfully with the goal of reducing Client callbacks • Train clients on Pitney Bowes equipment at the time of installation • Work in a 100% client facing capacity as a representative of Pitney Bowes • Cover a multi-zip code territory requiring significant windshield time • Utilize hand tools or small power tools to execute repairs, maintenance, and installations of Pitney Bowes Shipping and Mailing equipment • Maintain a safe and clean work environment

• Perform factory start-up, commissioning, warranty and billable service on Munters Data Center equipment and systems • Maintain and protect Munters equipment and property • Respond in a timely manner to all requests for service from customers or management • Provide customer training on Munters equipment • Provide technical feedback on equipment using detailed field service reports • Understand that Field Service’s major role is one of instant response to customers’ needs and focus as a part of a team always makes us available to our customer needs, urgent or otherwise.