Leading the way in climate solutions for a sustainable future.
Field Service Technician
Location
Virginia
Posted
3 days ago
Salary
$36 / hour
Seniority
Senior
Job Description
Field Service Technician
Munters
• Perform factory start-up, commissioning, warranty and billable service on Munters Data Center equipment and systems • Maintain and protect Munters equipment and property • Respond in a timely manner to all requests for service from customers or management • Provide customer training on Munters equipment • Provide technical feedback on equipment using detailed field service reports • Understand that Field Service’s major role is one of instant response to customers’ needs and focus as a part of a team always makes us available to our customer needs, urgent or otherwise.
Job Requirements
- 5+ years of experience and extensive knowledge in the Mechanical field specifically the HVAC field
- Frequent travel required, up to 90%, across the USA by plane and car
- Extensive knowledge in electrical troubleshooting, able to diagnose electrical issues with proficiency and record data
- Knowledge of all safety procedures and requirements and has training in Arc flash, lock out tag out and other safety requirements
- Understands and knows how to utilize all PPE associated with electrical safety
- Extensive refrigeration knowledge
- Understands how to pressure test, evacuate, and charge systems without assistance
- Understands the refrigeration system concepts and can fully troubleshoot and diagnose refrigeration problems
- Proficient in brazing and soldering
- Holds a universal refrigeration card
- Extensive knowledge in Controls, has experience with troubleshooting, programming, or downloading to controls systems
- Understands PLC's and how to work with all types of platforms
- Knows how to access information from PLC's and be able to adjust
- Able to connect to a PLC with a computer to communicate and make changes.
- (Optional) State Licensed Master HVAC mechanic
- Strong written and verbal communications skills
- Self-Motivated, with the ability to work independently
- Ability to communicate well with other site personnel as well as Sales PM, Service Manager and Technical Support personnel.
Benefits
- Comprehensive health, dental, and vision insurance plans
- Flexible work schedule
- Generous vacation and paid time off
- 401K retirement savings plan with employer matching
- Professional development opportunities, including tuition reimbursement, and conference attendance
- Company-sponsored social events and team-building activities
- State-of-the-art equipment and tools to support your work
Related Guides
Related Categories
Related Job Pages
More Field Engineer Jobs
• Perform installation, commissioning, and maintenance of Socomec’s electrical and power systems, including UPS, energy storage, and critical power solutions • Diagnose and resolve technical issues to ensure customer satisfaction and operational excellence • Collaborate with clients to provide tailored solutions that meet their specific needs • Maintain compliance with safety and quality standards while exceeding performance benchmarks
• Responsible for the installation, fault diagnosis and repair of Videojet systems • Support customers in optimizing and modernizing their production processes • Work in diverse production environments and with a variety of technologies • Travel from your home to production sites within your region
• Establish and maintain long term relationships with assigned Nielsen Families/Households • Installing Nielsen measurement equipment in newly assigned Nielsen Families/Households
• Deliver first-line troubleshooting, maintenance, and installations. • Execute complex service tasks using diagnostics and established procedures to ensure product reliability. • Ensure first-visit resolution through preparation, diagnose issues, prepare clear action plans, and organize necessary parts before onsite visits to maximize first-visit fix rates and customer satisfaction. • Accurate documentation and time/parts tracking, record all service activities, diagnostics, test procedures, case status, customer interaction time, parts consumption, returns, and failures in real time for transparency and accountability. • Handle escalations and share technical expertise, actively address customer complaints and escalations, provide technical guidance to the team, and recommend cost-effective repairs to minimize downtime. • Support growth and continuous improvement, identify lead generation opportunities and value-added services during visits, and continuously seek service delivery improvements to uphold high standards.
