Role Description The Account Director leads client relationships and plays a critical role in retention and growth. This role is high-impact, client-facing, and contributes directly to revenue through individual and pod quota ownership. In this role, you will: - Develop strategic campaigns and build executive relationships. - Develop expertise in Fetch’s offerings. - Apply tools and workflows to improve accuracy and efficiency across your pod. - Lead strategic conversations, shape account progression, and coach others. - Leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement. This is a full-time role that can be held from one of our US offices or remotely in the United States. Qualifications - 8+ years of experience in account management, partnerships, sales support, or a related field. - Direct industry experience in digital media, advertising, or consumer data. - Experience driving revenue through renewals, upsells, and client growth conversations. - Strong organizational and execution skills with the ability to manage multiple priorities. - Expert in analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes. - Familiarity with AI tools (ex. ChatGPT, Gemini AI) or automation platforms (ex. Zapier) and creating new AI-enabled processes. - Strong communication and collaboration skills. - Comfort working in dynamic or evolving environments. - Bachelor’s degree or equivalent combination of education and experience. Requirements - Own individual revenue targets and contribute to pod revenue goals. - Develop strategies to retain and grow top-tier partnerships. - Lead executive-level client relationships as the primary point of contact. - Strategize against deadlines and navigate evolving priorities. - Oversee client health by monitoring satisfaction and addressing risks early. - Ensure successful execution of partner deliverables. - Collaborate closely with your sales counterpart to identify optimization opportunities. - Facilitate onboarding of new clients and brands. - Oversee inputs for campaign setup and programming. - Partner with internal teams to track, organize, troubleshoot, and optimize client performance. - Serve as a key internal leader in developing and mentoring new team members. - Ensure clients have access to timely reporting to guide budget allocation. - Independently provide partners with access to data and reporting. - Translate data and performance trends into clear, actionable recommendations. - Independently deliver client presentations and reviews. - Oversee revenue actualizations and billing processes. - Utilize sales-enablement, AI, automation tools. - Play an active role in hiring and shaping Fetch’s partner manager team culture. - Demonstrate Fetch's values with a growth mindset. Preferred Requirements - Direct client vertical experience. - Experienced with CRM tools (ex. Salesforce). - Experience coaching and collaborating with implementation, analytics, or other cross-functional teams. Benefits - Competitive compensation packages including base, equity, and benefits. - Base salary range: $110,700-$124,225. - On-target earnings range: $166,050-$186,337.

• Manage inventory for visited clients (distribution centers and points of sale); • Negotiate and close sales in the pharmaceutical retail channel; • Present products to point-of-sale professionals in accordance with company strategy, aiming to translate knowledge into health benefits; • Ensure product availability at the point of sale according to market potential; • Execute promotional plans and take corrective actions when deviations, needs, or opportunities are identified; • Implement merchandising activities as defined by the Trade Marketing team; • Train customers to use electronic ordering tools; • Create action plans to address deviations in department indicators when identified; • Use company resources efficiently; • Keep peers and interface areas (Trade, Marketing, Demand, Accounts, and others) informed about matters of interest.

• Generate new business opportunities through outbound prospecting, inbound lead follow-up, and networking activities. • Manage the sales process from initial outreach through proposal, negotiation, and close. • Conduct discovery conversations to understand customer challenges, priorities, and technology initiatives. • Deliver engaging product demonstrations and presentations to school and trust stakeholders. • Prepare proposals, quotations, and sales documentation. • Maintain regular communication with prospects and customers throughout the buying process. • Support customer renewal and expansion conversations when appropriate. • Build and maintain an accurate pipeline within Salesforce CRM. • Collaborate with Marketing on campaigns, events, webinars, and lead-generation initiatives. • Attend industry conferences, exhibitions, and customer events as required. • Stay informed on education technology trends and market developments.

• Own and manage relationships with enterprise customers • Prospect and qualify new enterprise leads • Identify and pursue opportunities to grow existing accounts • Stay informed of industry trends, competitive landscape, and customer needs • Partner with internal teams including engineering, product & program, and operations