Trustwell

• As a Dev Ops Engineer II, you are a member of a dynamic and agile DevOps team responsible for building the platforms, systems, and services that power our customer facing products. • You will work closely with our Software Engineers as well as your Engineering Management leadership team to stay ahead of the curve with our products, architecture, and the latest DevOps principles. • You will participate in driving operational best practices on your team and drive improvements as necessary. • The DevOps Engineer II will also contribute to Trustwell's cloud-native platform initiatives, including Kubernetes (EKS), GitOps-based deployment models, infrastructure automation, container orchestration, and platform modernization efforts. • This role will help design, build, operate, and continuously improve scalable application platforms and deployment systems that support Trustwell's product portfolio.

Role Description The Mid-Market Account Executive (AE) is responsible for identifying, developing, and closing new customer relationships within the FoodLoqiQ SaaS software suite for the food manufacturing, food service, and supplement manufacturing markets. This role focuses on managing a high-velocity sales cycle, creating new pipeline, and efficiently guiding prospective mid-market customers through the sales process from initial engagement to successful close. The Mid-Market Account Executive (AE) is accountable for building and maintaining strong, positive relationships with prospects and customers, acting as a trusted advisor and professional representative of the company. Success in this role is driven by consistent execution against individual sales quotas within an assigned territory, directly contributing to the company’s new bookings goals and overall revenue growth. - Drive new business acquisition by developing and managing relationships with decision-makers and influencers within mid-market food companies. - Consistently achieve or exceed quarterly and annual revenue targets, along with defined KPIs, in alignment with FoodLoqiQ and Trustwell sales objectives. - Partner closely with the Sales Development team to execute a high-volume, disciplined outbound and inbound sales motion that results in a healthy and qualified midmarket pipeline. - Conduct effective discovery conversations to understand customer challenges, operational needs, and compliance requirements, positioning FoodLoqiQ solutions appropriately. - Deliver clear, value-driven product presentations and sales conversations—primarily virtual—tailored to midmarket buyers and use cases. - Clearly articulate the business and operational value of FoodLoqiQ’s SaaS platform, with emphasis on food safety, compliance, traceability, and supplier management. - Collaborate with Sales Engineers and cross-functional partners as needed to support product demonstrations and solution alignment. - Maintain accurate pipeline management, forecasting, and opportunity qualification using the company’s CRM and sales enablement tools. - Ensure all sales activities, customer interactions, and key milestones are fully documented and maintained within the CRM system. - Stay current on FoodLoqiQ product capabilities, competitive landscape, and evolving midmarket sales best practices within the food and beverage industry. - Perform other duties as needed and/or assigned. Qualifications - Ability to test and learn within the market ripe for technology adoption. - Consistent track record of meeting or exceeding quota. - Demonstrated success with outbound prospecting. - Experience developing proposals and business cases. - Strong understanding of B2B SaaS applications, targeted at SMB/Mid-Market businesses. - Ability to balance, prioritize and deliver excellent results under tight deadlines. - Strong track record of exceeding company sales quotas in a complex sales environment. - Strong written, verbal, presentation and organizational skills required. - Willing to travel as needed throughout North America. Requirements - Bachelor's degree in business, management, or similar; required. - 3-5 years’ experience in Mid-market SaaS Sales with track record of meeting or exceeding quotas; required. - Foodservice, retail and food manufacturing accounts, a plus, but not required. - Bilingual (Spanish/English) preferred, but not required. Benefits - Full healthcare benefits, including medical, dental, and vision. - Supplemental benefits, including STD, LTD, HSA, 401k, etc. - Responsible Time Off (PTO) + Holiday Pay. - Competitive Compensation - up to $170k OTE/uncapped. - Excellent culture, growth opportunities, plus much more... Company Description Trustwell is an equal employment opportunity employer committed to hiring and retaining a diverse workforce. Applicants receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, religion, or other legally protected class. If you need accommodation for any part of the employment process due to a medical condition, or any disability, please contact a member of our human resources team.

• Ensuring employees are paid accurately and on schedule. • Administer employee benefits programs, including enrollments, changes, and terminations. • Maintain compliance with applicable federal, state, and local employment laws and regulations. • Own detail-oriented HR operations, including HRIS (Rippling) data integrity, employee files, and routine HR reporting. • Support candidate filtering and screening for standard, high volume roles, and provide light recruiting support.

• The VP, Sales Enablement & GTM Strategy is responsible for maximizing revenue productivity and driving execution excellence across Trustwell’s go-to-market organization. • This leader serves as a strategic partner to the Chief Revenue Officer and is accountable for ensuring sales teams have the processes, training, methodologies, content, tools, and operational discipline required to consistently achieve revenue objectives. • This role owns sales enablement, onboarding, sales readiness, forecast governance, GTM program execution, product launch readiness, performance management frameworks, and strategic revenue initiatives. • Working closely with Revenue Operations, Marketing, Product Management, Customer Success, and Sales Leadership, this individual will translate company strategy into repeatable programs that improve effectiveness across the entire customer lifecycle.

• Define and help execute Trustwell’s applied AI strategy across product, engineering, data, and internal business operations. • Lead the implementation of AI capabilities that are practical, measurable, secure, and aligned to business outcomes. • Establish AI governance practices, including usage policies, risk controls, evaluation standards, approval processes, and ongoing monitoring. • Partner with Engineering to design repeatable AI implementation patterns for LLMs, agents, retrieval-augmented generation, structured outputs, model evaluation, observability, and production operations. • Partner with Product to identify, evaluate, and prioritize AI-enabled product opportunities that improve customer value and operational efficiency. • Develop frameworks for assessing AI use cases, including feasibility, risk, data availability, implementation complexity, cost, and expected business impact. • Create and maintain standards for responsible AI usage, including data handling, prompt management, model selection, explainability, auditability, and human-in-the-loop controls. • Build and guide AI evaluation processes, including test datasets, regression testing, hallucination detection, quality scoring, accuracy measurement, and production feedback loops. • Help establish internal AI adoption processes, including development workflows, engineering enablement, training, approved tooling, and practical usage guidelines. • Work with Security, Legal, Compliance, and IT stakeholders to ensure AI implementations align with Trustwell’s data protection, privacy, contractual, and security obligations. • Analyze structured and unstructured data to identify opportunities for automation, prediction, classification, summarization, enrichment, and decision support. • Develop prototypes, proofs of concept, and production-ready analytical or AI workflows where appropriate. • Provide technical leadership on model selection, vendor evaluation, build-versus-buy decisions, AI cost management, and long-term platform strategy. • Collaborate with data engineering and application teams to improve data readiness, data quality, metadata, lineage, and retrieval strategies for AI-enabled systems. • Define metrics and reporting to measure AI adoption, performance, quality, cost, risk, and business impact. • Act as a trusted advisor and mentor to engineering, product, and business teams as they adopt AI responsibly and effectively. • Other duties as required.

• Understand market needs and guide product management best practices. • Collaborate across functional teams to ensure high-quality deliverables. • Maintain a prioritized product roadmap and overall product vision. • Adapt project scope, schedules, and resource assignments as needed. • Perform customer demonstrations and lead advisory boards/requirements gathering sessions. • Identify opportunities for additional product market fit through TAM analysis and ongoing feedback.

• Responsible for driving high-impact strategic initiatives across the business in partnership with executive leadership. • Operate cross-functionally across Sales, Marketing, Customer Success, Product, Operations, Finance, and Enablement. • Serve as a central point of coordination for complex programs and operational priorities. • Manage multiple concurrent projects with competing priorities, timelines, and stakeholders. • Build and maintain detailed project plans, milestones, timelines, risks, and executive status reporting. • Identify operational inefficiencies and drive process improvement initiatives across the organization. • Help operationalize key GTM initiatives including segmentation, territory design, enablement programs, and strategic partnerships. • Develop executive-ready presentations, summaries, dashboards, and business updates.

• Cultivating and closing Cross-sell/Expansion opportunities within Trustwell customer base. • Expanding current relationships in Trustwell’s customer base. • Developing and fostering strong positive relationships with existing customers. • Driving the success of the company's cross-sell bookings goals and objectives through achieving individual sales quotas. • Prospecting, researching, and connecting with existing customers. • Presenting and selling company products and services to existing customers. • Completing tasks as assigned in a timely manner. • Relentless follow-up on prospects, leads, and opportunities.

• The Sales Manager is responsible for hiring, onboarding, coaching and developing Mid-Market/SMB Account Executives. • Drive a culture of performance, ideation, and innovation to achieve new logo revenue targets consistently. • Own and drive execution of Trustwell’s new business pipeline goals. • Attract, hire, develop, and retain world-class sales talent. • Build and coach high-performing sales teams to create more opportunities for growth.

Role: Senior Principial Software Engineer FLSA: Full Time | Exempt | Salaried | Remote (US) Reports to: VP, Engineering Scope of Position: We are seeking a Senior Principal Software Engineer to serve as a core technical architect for a mission-critical, microservices-based SaaS platform. This role owns the evolution of system architecture with a focus on scalability, performance, reliability, and long-term maintainability. The ideal candidate is a hands-on systems leader who partners naturally with engineers, product leaders, and operations teams, bringing strong technical judgment, a pragmatic mindset, and a collaborative, approachable working style. You will guide architectural direction, remove bottlenecks, modernize legacy components, and ensure the platform continues to scale efficiently as usage and complexity grow. This is a high-impact role for someone who enjoys building high-throughput distributed systems while mentoring strong engineers and shaping platform strategy. Essential Duties & Responsibilities including but limited to: - Own and evolve the architecture of a distributed microservices - Design systems that scale reliably under increasing load with strong performance, fault tolerance, and cost efficiency - Lead architectural reviews and technical design discussions across teams - Identify performance bottlenecks, reliability risks, and scaling constraints, and drive solutions to address them - Define architectural standards and patterns for service communication, data access, messaging, and horizontal scaling - Guide modernization and refactoring efforts to reduce technical debt and improve system resilience - Architect and optimize integrations with third-party services (e.g., messaging, communications, email, and external APIs) - Partner closely with Product, Engineering, and DevOps to balance feature delivery with platform health and scalability - Establish best practices for observability, performance monitoring, capacity planning, and load testing - Act as a technical mentor and trusted advisor, helping engineers grow while promoting pragmatic, high-quality engineering - Other duties as required. Required Skills/Abilities - 10+ years of professional software engineering experience, with significant work in distributed systems and microservices - Strong hands-on experience building production services - Deep experience designing systems for high throughput, low latency, and high availability - Experience with NoSQL and relational databases - Strong understanding of REST APIs, asynchronous messaging, caching, and data access strategies - Experience with cloud infrastructure and scaling patterns (including serverless and managed services) - Experience with streaming or messaging platforms - Familiarity integrating and operating systems with external services at scale (communications, notifications, APIs, etc.) - Experience working with legacy frontend frameworks and guiding modernization efforts - Strong architectural judgment with the ability to weigh trade-offs clearly - Excellent communication skills and a collaborative, approachable working style Education/Experience: - 10+ years of professional software engineering experience, with significant work in distributed systems and microservices - Production experience building Golang-based services in distributed environments - Experience with TypeScript and modern frontend frameworks such as Angular or Vue.js - Experience architecting, scaling, and operating systems on AWS - Experience designing and developing against MongoDB, including event-driven patterns such as Change Streams - Experience building or operating streaming and messaging platforms such as Kafka (including Confluent) - Legally authorized to work in the United States without limitation - Experience handling high-throughput or high-availability systems - Familiarity with implementing load, stress, and scale testing, along with performance-tuning tools. - Strong background in observability, including metrics, logging, and tracing, to support performance analysis - Experience optimizing cloud cost alongside performance and scalability Total Rewards Package: - Full healthcare benefits, including medical, dental, and vision. - Supplemental benefits, including STD, LTD, HSA, 401k, etc. - Responsible Time Off (PTO) + Holiday Pay - Competitive Compensation + Bonus! - Excellent culture, growth opportunities, plus much more... What to expect - the Hiring Process! - Interview with Human Resources - Interview with Hiring Manager - Peer Panel Interview - Offer of Employment (Background Screening/References) The compensation for this role is based on several factors, including the candidate's experience, education, skills, and alignment with the responsibilities outlined for the role. The anticipated salary range for this role is listed below; with most candidates hired in the mid-range. To learn more about the culture & employee experience at Trustwell, check out our LinkedIn or GlassDoor! Trustwell is an equal employment opportunity employer committed to hiring and retaining a diverse workforce. Applicants receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, religion, or other legally protected class. If you need accommodation for any part of the employment process due to a medical condition, or any disability, please contact a member of our human resources team. Acceptable Background and References Required; Upon any conditional offers made by Trustwell. Equal Opportunity Employer/ DFWP/ Affirmative Action