• Partner with Growth leadership to identify operational gaps, develop process improvements, and implement scalable solutions that increase team effectiveness. • Coordinate with the Sr. Director Growth Operations to produce strategic target lists from multiple internal resources to guide Growth Team efforts. • Create, maintain, and continuously improve best practice and SOP documentation to ensure organizational workflow alignment and adoption. • Lead coordination of Growth Team training and development events; manage central repository of team resources, playbooks, and onboarding materials. • Serve as a go-to resource for Growth personnel on operations processes, tools, and best practices. • Manage the post-close transition to the Onboarding team including information verification, introductory communications, and placement opportunity creation. • Assist with the creation, execution, and tracking of legal agreements including non-disclosure agreements and shared savings participation agreements. • Collect and audit required deal closing documentation and distribute to internal and external stakeholders. • Collect and audit requisite documentation for enrollment of clients who sign up for Medicare Advantage contracts. • Ensure SFDC compliance including accurate pipeline staging, next steps, and dates; run bulk updates and corrections using the DataLoader tool; and assist with creation of Salesforce objects ancillary to the Growth opportunity lifecycle.

• Accurate and timely contract reviews with regards to Best Demonstrated Performance language, check lists, codes, rates, and credentialing operational language. • Independently research and resolve complex network and claims issues by collaborating with Credentialing Specialists and Negotiation teams. • Maintain accurate data across multiple systems (Orion, CLM, COR, Salesforce, and IBM-based data systems). • Build and maintain strong professional relationships with external payor contacts to facilitate efficient processing. • Manage an extremely high volume of work, including maintaining email inbox counts below 40 and responding to requests within 1-2 business days.

Title: Escrow Officer Location: Dallas United States Job Description: About Orchard Orchard’s mission is to make home buying and selling, stress free, fair and simple. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents. Headquartered in New York City with teammates across the US, Orchard has 150+ full time employees and 600+ real estate agents. We have financing from top-tier investors including Revolution Growth, Firstmark, Accomplice, Navitas and Juxtapose, who have also backed the likes of Pinterest, AirBnb, Shopify and Sweetgreen. We're proud to have been recognized by Crain's, Inc. 5000, Glassdoor, Parity.org and Built In on their lists of best places to work. About the Title, Escrow & Closing Team Orchard Title is an affiliate of Orchard Technologies, fully dedicated to offering Title & Escrow services to customers to provide the most seamless, delightful closing experience possible. Orchard Title has a national footprint; we are currently in Texas, Georgia, Colorado, Tennessee, Washington, Arizona, California and Florida with plans to expand to additional states that we are currently licensed in. About the Role Orchard is looking for a dynamic Escrow Officer to manage the closing process and provide an exceptional experience for our customers. The ideal candidate is a seasoned real estate professional with direct experience closing 1-4 family residential purchase transactions. If you are used to working with high-stakes and time-sensitive deals with an awesome support staff where every detail and process is critical to the successful and timely completion of the transaction, this is the job for you!. This is a full time role that will report into the Texas Escrow Manager. The role is expected to be in office only for signings - remote when not in the office for signings. What You’ll Do Here - Prepare closing disclosures, escrow agreements and all other settlement documents according to lender and/or buyer/seller instructions - Clearly communicate and collaborate with cross-department contacts in Customer Experience / Sales, Contract Operations, and Funding to promptly troubleshoot and resolve any issues in the Title process to avoid delays - Obtain clear title by ordering title reports, resolving title defects, satisfying existing liens and encumbrances against property or principals - Audit all files for accuracy, completion, and compliance to prevent potential claims - Coordinate closings via e-notary or mobile notary services - Provide correct lender closing instructions and oversee the receipt and proper disbursement of funds; ensure all outstanding checks and escrowed funds are properly managed - Maintain compliance with Orchard Title policies and procedures in accordance with governing laws, regulations, regulatory agencies and company standards We’d Love to Hear From You if You Have: - 4+ years of experience as an Escrow Officer - Exceptional verbal and written customer service skills that help form positive relationships both internally and externally - Experience mastering complex processes and contributing with the understanding of your role within a larger series of processes - Confidence working with technologies (e.g. Microsoft Suite and Google Suite) and speciality software (e.g. Qualia) - Working knowledge of TX state-level escrow rules and regulations - A team player mentality who subscribes to the concept of “Team Before Self” - Passion for innovation and are comfortable with change - Organization skills and are exceptionally detail-oriented Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

• Build clear and scalable processes: Create and maintain the core processes, documentation, onboarding materials, and communication flows that help the Creative Production team work smoothly as it grows. • Keep the team organised and aligned: Support the team’s weekly, monthly, and quarterly rhythm by coordinating check-ins, planning sessions, status updates, and follow-ups. Help make priorities, blockers, ownership, and next steps clear. • Improve cross-functional collaboration: Work closely with producers, strategists, platform teams, and other stakeholders to make sure information flows well, decisions are documented, and dependencies don’t get lost between teams. • Use AI and automation to reduce manual work: Identify repetitive operational tasks that can be automated or supported by AI agents, such as status tracking, reminders, reporting, meeting preparation, documentation, and follow-ups. Partner with AI and MarTech teams to build smarter, more scalable workflows.