Orchard

Support agents through effective onboarding and ongoing assistance, manage workflow requests, facilitate training assessments, and provide 1:1 support for technological issues and inquiries to ensure agent success.

Role Description The Sales & Brokerage Operations Manager will own and drive conversion performance across the full sales funnel for the Orchard Max program — from lead intake through closed transaction. You will design and run structured experiments to improve funnel conversion rates, manage pipeline health, and partner with sales, brokerage, and marketing teams to implement solutions at scale. The ideal candidate has a track record of turning operational improvements into measurable revenue outcomes in a high-velocity sales environment. This is a full-time, remote role that will report into the Head of Operations. The pay range for this position in Denver, CO is $90-110/year. The actual base pay offered may vary within the range provided depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered. What You'll Do Here: - Own key sales conversion stages, establishing performance benchmarks and driving improvements quarter-over-quarter. - Monitor pipeline health daily and weekly for the Orchard Max program, identifying at-risk leads and coordinating corrective action across sales and brokerage teams. - Design and execute structured tests across funnel stages, document results, and roll out winning approaches at scale. - Audit CRM data regularly to ensure lead disposition accuracy, SLA adherence, and proper follow-up cadences. - Build and maintain reporting frameworks that give senior leadership clear visibility into funnel performance and conversion trends. - Partner cross-functionally with sales, marketing, and product teams to identify bottlenecks and lead initiatives that improve pipeline velocity and closed transaction volume. Qualifications - At least 3+ years of experience in sales operations, revenue operations, or brokerage operations within real estate, mortgage, or a comparable high-velocity sales environment. - Demonstrated ability to own and improve conversion metrics across a multi-stage sales funnel. - Proficiency in CRM platforms such as Salesforce or Follow Up Boss, and reporting tools such as Looker. - Experience designing and running structured tests or experiments to improve sales performance. - Strong organizational skills with the ability to manage multiple priorities and present findings clearly to senior stakeholders. - Experience with lead routing logic, dialer platforms, or lead management automation is a plus. - Background working within a real estate brokerage, iBuyer, or proptech environment is a plus. Benefits - Stock options and other incentive pay may be provided as part of the compensation package. - A full range of medical, financial, and/or other benefits, depending on the position offered. Company Description Orchard’s mission is to make home buying and selling, stress free, fair and simple. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents. Headquartered in New York City with teammates across the US, Orchard has 150+ full time employees and 600+ real estate agents. We have financing from top-tier investors including Revolution Growth, Firstmark, Accomplice, Navitas and Juxtapose, who have also backed the likes of Pinterest, AirBnb, Shopify and Sweetgreen. We're proud to have been recognized by Crain's, Inc. 5000, Glassdoor, Parity.org and Built In on their lists of best places to work.

Role Description At Orchard, Agent Success Associates play a crucial role in ensuring the success of our agents. We are dedicated to supporting both current agents and new recruits through effective onboarding and ongoing assistance. Our dynamic team collaborates with Training and Product teams to manage systems and processes aimed at achieving agent excellence. This is a full-time remote position reporting to the Senior Manager of Transaction Operations. The role requires a strong commitment to customer service and availability to work Central Time hours from 8:00 AM–5:00 PM CST, including one Saturday per month. What You’ll Do Here: - Monitor and manage Agent Workflow requests by updating Orchard systems and escalating issues to cross-functional teams. - Oversee questions and requests on various Slack channels, ensuring prompt and effective responses. - Assess agent readiness by facilitating Listing presentation tests and delivering constructive feedback. - Set up agents in multiple systems and track their compliance to qualify for leads. - Assisting onboarding agents with their first 4 leads. - Monitoring and managing Orchard’s social media accounts. - Facilitate pre-onboarding communications. - Provide 1:1 support to onboarding agents, assisting them with technological issues and general inquiries. Qualifications - 2-3 years of relevant work experience in operations or support. - Proficient in Click up, Slack and a CRM tool (preferably Follow Up Boss). - Excellent communication and collaboration skills. - Ability to multitask and prioritize effectively in a fast-paced environment. - Professional demeanor and ability to foster positive interactions with internal and external stakeholders. Company Description Orchard’s mission is to make home buying and selling, stress free, fair and simple. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents. Headquartered in New York City with teammates across the US, Orchard has 150+ full time employees and 600+ real estate agents. We have financing from top-tier investors including Revolution Growth, Firstmark, Accomplice, Navitas and Juxtapose, who have also backed the likes of Pinterest, AirBnb, Shopify and Sweetgreen. We're proud to have been recognized by Crain's, Inc. 5000, Glassdoor, Parity.org and Built In on their lists of best places to work.

Title: Growth Marketing Manager - Paid Digital Location: New York United States Job Description: About the Role Orchard is looking for a Marketing Lead to manage our offline channel strategy. In this role, you will manage a 7-figure marketing budget, spread across existing and new channels. Our offline channels have been a critical component of our customer acquisition to date and we're looking for a performance-driven candidate to drive increased growth and efficiency. The right candidate is highly analytical with a keen eye for customer-centric messaging. Buying and selling a home is life's biggest financial decision and you'll work closely with our talented creative team to craft advertising that elicits action while conveying trust. You will also manage external agencies to help execute media buys and oversee day-to-day channel logistics. This role is a unique opportunity for an offline marketing manager to scale their impact. This is a full-time role that reports into the Head of Growth Marketing.The ideal candidate will be based in New York, NY and able to work from our office two days a week. However, we are able to hire this role remotely in the following states as well: AZ, CA, CO, CT, DC, FL, GA, MA, NC, NJ, OR, PA, SC, TN, TX, VA, WA. What You'll Do Here: - Manage an 7-figure offline marketing budget, setting and managing to ambitious KPIs across Terrestrial Radio, TV, Streaming, and new channels. - Create a testing strategy that encompasses testing within existing channels and identifying and executing tests in new channels. Tests will include both creative/messaging tests as well as media/channel tests - Collaborate with internal creative team, agency partners, and utilize AI enabled tooling to launch needle-moving, customer-centric creative across a variety of formats (ex: radio scripts, video, TV commercials) - Work closely with external agencies to place media buys and refine local buying strategy - Maintain and share weekly reporting dashboards, ensuring you're digging into the "why" behind campaign performance - Build a deep understanding of our customer funnel, ensuring your channels are driving high-quality leads We'd Love to Hear From You if You Have: - 3+ years of experience driving growth within a B2C performance marketing function - Background in offline marketing required with emphasis on Radio, TV and/or Direct Mail a plus - Passion for creative testing and a knack for crafting messaging that resonates - Prior experience owning large marketing budgets and managing spend to a target CPA or ROAS goal - Experience with high consideration/LTV products - Strong written and verbal communication skills and can synthesize learnings to share with stakeholders and executive leadership - Amazing attention to detail - Team player attitude and comfort working in a fast-paced environment The job title and compensation may vary within the range provided depending on job-related experience, knowledge, skills. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered. Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

Title: Growth Marketing Manager - Paid Digital Location: AZ, CA, CO, CT, DC, FL, GA, MA, NC, NJ, OR, PA, SC, TN, TX, VA, WA. New York, NY United States Job Description: Orchard is looking for a Marketing Lead to manage our offline channel strategy. In this role, you will manage a 7-figure marketing budget, spread across existing and new channels. Our offline channels have been a critical component of our customer acquisition to date and we're looking for a performance-driven candidate to drive increased growth and efficiency. The right candidate is highly analytical with a keen eye for customer-centric messaging. Buying and selling a home is life's biggest financial decision and you'll work closely with our talented creative team to craft advertising that elicits action while conveying trust. You will also manage external agencies to help execute media buys and oversee day-to-day channel logistics. This role is a unique opportunity for an offline marketing manager to scale their impact. This is a full-time role that reports into the Head of Growth Marketing. The ideal candidate will be based in New York, NY and able to work from our office two days a week. However, we are able to hire this role remotely in the following states as well: AZ, CA, CO, CT, DC, FL, GA, MA, NC, NJ, OR, PA, SC, TN, TX, VA, WA. What You'll Do Here: - Manage an 7-figure offline marketing budget, setting and managing to ambitious KPIs across Terrestrial Radio, TV, Streaming, and new channels. - Create a testing strategy that encompasses testing within existing channels and identifying and executing tests in new channels. Tests will include both creative/messaging tests as well as media/channel tests - Collaborate with internal creative team, agency partners, and utilize AI enabled tooling to launch needle-moving, customer-centric creative across a variety of formats (ex: radio scripts, video, TV commercials) - Work closely with external agencies to place media buys and refine local buying strategy - Maintain and share weekly reporting dashboards, ensuring you're digging into the "why" behind campaign performance - Build a deep understanding of our customer funnel, ensuring your channels are driving high-quality leads We'd Love to Hear From You if You Have: - 3+ years of experience driving growth within a B2C performance marketing function - Background in offline marketing required with emphasis on Radio, TV and/or Direct Mail a plus - Passion for creative testing and a knack for crafting messaging that resonates - Prior experience owning large marketing budgets and managing spend to a target CPA or ROAS goal - Experience with high consideration/LTV products - Strong written and verbal communication skills and can synthesize learnings to share with stakeholders and executive leadership - Amazing attention to detail - Team player attitude and comfort working in a fast-paced environment The job title and compensation may vary within the range provided depending on job-related experience, knowledge, skills. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered. Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

Role Description The Environmental Analyst (Level 2) provides technical support for Endangered Species Act (ESA) Section 7 consultations. This role focuses on conducting both formal and informal consultations by delivering regulatory analyses related to federal actions affecting protected species and critical habitat. The analyst will operate independently on moderately complex assignments and contribute to timely and compliant consultation outcomes. Key Responsibilities: - Provide early-stage technical assistance to federal action agencies on ESA consultation requirements. - Review project documentation and assess potential impacts to listed species and critical habitat. - Conduct and document informal consultations, including preparation of Letters of Concurrence (LOCs). - Support formal consultations through data review, analysis, and documentation. - Communicate with federal agencies and stakeholders to obtain required consultation information. - Maintain consultation administrative records and ensure completeness of documentation. - Enter and manage consultation data within NMFS tracking systems (e.g., ECO database). - Assist with responses to Freedom of Information Act (FOIA) requests. - Ensure adherence to regulatory timelines and performance standards. Qualifications - Bachelor’s or Master’s degree in environmental science, biology, ecology, or related field. - 3+ years of experience in environmental compliance or regulatory analysis. - Experience with ESA Section 7 consultations or similar regulatory frameworks (NEPA, MMPA, CWA, MSA). - Knowledge of marine/coastal ecosystems and ESA-listed species. - Strong analytical and critical thinking skills. - Proficiency with databases and office software (Word, Excel, Google Suite). - Strong technical writing and communication skills. - Ability to work independently and meet strict deadlines. Requirements - Competitive salary and benefits package commensurate with experience. Benefits - Competitive salary and benefits package commensurate with experience. Company Description @Orchard is an equal opportunity employer. We encourage all qualified candidates to apply, regardless of race, gender, age, disability, or other protected characteristics.

Role Description @Orchard LLC is seeking Junior Programmer Analysts to support a highly visible NOAA Satellite Applications and Research program. This position is contingent upon contract award. - Manage daily operations of existing satellite data processing systems, ensuring continuous data flow and rapid troubleshooting of technical bottlenecks. - Support design and develop activities for new data processing and delivery systems, scaling existing architecture to meet evolving customer needs and resource availability. - Work closely with Senior Scientists to support the development and integration of new data products. - Actively promote the use of ocean and coastal satellite data for downstream decision-making and real-world applications. - Maintain and enhance the program’s Drupal-based website to ensure information is accessible and up to date. - Author comprehensive technical and non-technical documentation for all system deliveries and workflows. - Effectively leverage AI tools to automate workflows and increase operational efficiency. - Manage helpdesk inquiries, providing timely resolutions to user issues. - Support new employee onboarding and contribute to other mission-critical tasks as directed by the Lead Scientist. Qualifications - Bachelor's degree in Marine Science or Engineering or related. A master’s degree is preferred. - Minimum 2-3 years of data analysis experience. Strong preference for applicants with prior experience in the field of satellite, radar, or remote sensing. - Experience developing data processing and analysis using programming languages such as Python, FORTRAN, JavaScript, Perl, shell script, and MATLAB. - Must have programming skills with at least one of the following languages: - MATLAB - Python - FORTRAN - IDL - Perl/Shell Scripting - Knowledge of common earth science data formats, metadata, and applications. - Familiarity with Cloud platforms such as AWS and Azure. - Excellent communication skills with the ability to translate technical requirements to non-technical audiences. Company Description @Orchard is an equal opportunity employer. We encourage all qualified candidates to apply, regardless of race, gender, age, disability, or other protected characteristics. To learn more about our other exciting opportunities, visit our Jobs Page at www.atorchard.com .

Role Description @Orchard LLC is seeking an experienced Grants Finance Specialist to support a highly visible NOAA program. This position is contingent upon contract award. The Grants Finance Specialist provides specialized financial and administrative support for grant programs. This position evaluates financial information within grant proposals, compiles financial review documentation, and supports the grants review and award process. - Review financial components of grant applications for completeness and accuracy. - Identify discrepancies, omissions, or inconsistencies in grant financial documentation. - Compile financial evaluation information for grants review committees. - Maintain financial tracking spreadsheets for grant proposals and awards. - Support grant review panels by preparing financial summaries and evaluation materials. - Manage grant panels by providing guidelines to panelists, setting up meeting spaces, providing access to grant proposals, providing on-site support during panel reviews, and maintaining confidential reviewer information. - Manage requests for continuations, no-cost extensions, and renewals against applicable regulations and guidance. - Assist with grant program reporting and financial documentation requirements. - Coordinate with grants managers to ensure compliance with NOAA grant policies. - Maintain records and documentation associated with grant review processes. Qualifications - Bachelor’s degree in finance, accounting, grants administration, or related field. - Minimum 7 years of experience supporting federal grants management or financial review. - Familiarity with federal grant processes and proposal evaluation procedures. - Strong attention to detail and financial analysis skills. - Experience managing large volumes of grant documentation. - Proficiency with spreadsheet analysis and financial tracking tools. Requirements - Competitive salary and benefits package commensurate with experience. Benefits - Equal opportunity employer. We encourage all qualified candidates to apply, regardless of race, gender, age, disability, or other protected characteristics.

Role Description Our client is seeking an experienced Nurse Reviewer to perform medical record and claims review for Medicare, Medicaid, and/or other claims data in order to ensure that proper guidelines have been followed and assesses for potential overpayment, fraud, waste, and abuse with regards to Medicare, Medicaid, and/or other claims. Essential Duties and Responsibilities include some or all of the following: - Reviews beneficiary, provider, and/or pharmacy cases for potential overpayment, fraud, waste, and abuse. - Completes desk review or field audits to meet applicable contract requirements and to identify evidence of potential overpayment or fraud. - Consults with benefit integrity investigation experts and pharmacists for advice and clarification. - Completes case summaries and provides results to investigators to support the investigative process. - Provides case specific or plan specific data entry and reporting. - Participates in internal and external focus groups, as required. - Participates in provider onsite visits and beneficiary interviews, as required, for field audits/investigations. - Testifies at various legal proceedings, as necessary. - Provides job-specific orientation and training, as needed. Helps develop training content, resources, and programs specific to job functions. Qualifications - Minimum Bachelor's Degree preferred, RN license required. - 2 - 4 years of experience in medical claims review required; 5 - 7 years preferred. - ICD-9 coding and CPT coding knowledge strongly preferred. Requirements - Current, active and non-restricted RN licensure required. - Coding certification preferred. Company Description Established in 2010, @Orchard LLC, also known as Talent Orchard, has an exceptional reputation, providing staffing solutions to time-sensitive, talent scarcity issues to deliver better talent management ROI. Our specialty lies in the critical area of program talent acquisition and resource management, not in one narrow skillset, but across many areas of technical and functional delivery. To learn more about our other exciting opportunities, visit our Jobs Page at www.atOrchard.com .

Orchard Mortgage is an affiliate of Orchard, fully dedicated to offering mortgage services to Orchard’s real estate customers to provide a seamless and delightful home buying transaction. Orchard Mortgage is an innovative environment, with a focus on constant improvement, transparency, and teamwork. We will provide you with leads from top producing agents in our markets. Your job will be to build excellent relationships with both Orchard Agents and Orchard customers, to win their future loan business through the services and offerings we provide (such as free refinances for life). You are not expected to bring your own leads but are welcome to bring your own leads and relationships as well and offer the same unique products and services we provide. This is a full time role that will report into the Mortgage Sales Manager. This is a remote position that will be expected to be based in the Greater Orlando, FL area and available to attend agent networking events such as Orchard happy hours and agent training once a month. What You’ll Do Here - Consult with clients about current needs and financing solutions to help them achieve their financial goals including Orchard Mortgage’s unique offerings such as our Equity Advance loan - Build great relationships with Orchard’s real estate agents and collaborate with them to create a great home buying experience for our customers - Be “go to person” for all home financing related needs that our customers or agents have including being the expert on our Equity Advance loan and Move First offering - Close a high percentage of captive leads and manage pipeline of at least 10-15 loans per month, primarily purchases with some refinances - Work collaboratively with other teams across the Orchard ecosystem in Real Estate and Title Operations to provide the best customer outcomes - Support weekend coverage once per month to ensure customers have the support they need even on weekends We’d Love to Hear From You if You Have: - At least 3+ years experience with lending experience and an active NMLS license or registered (Florida required) - Strong consultative sales skills to get our customers the best financial outcome and help them understand the programs available to them - A passion for customer service and relationship building with keeping both our customers and agents in the loop on what is going on, even if that is after hours or on a weekend. - Deep knowledge of guidelines pertaining to Fannie Mae, Freddie Mac, FHA, VA with the ability to provide high quality pre-approvals/pre-qualifications (bonus if you also are familiar with common non-QM programs and reno/construction loans) - Technology savvy with the ability to learn and work with new systems especially as the mortgage world progresses. Preference for experience with Blend and Byte (or similar systems). Compensation Range: The average full-time fully ramped Loan Officer earns $125-175k per year depending on performance. The structure is a draw against commission with a 3 month ramp period for new hires. The role also comes with benefits and equity in the company. Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.