Title: Escrow Officer Location: Dallas United States Job Description: About Orchard Orchard’s mission is to make home buying and selling, stress free, fair and simple. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents. Headquartered in New York City with teammates across the US, Orchard has 150+ full time employees and 600+ real estate agents. We have financing from top-tier investors including Revolution Growth, Firstmark, Accomplice, Navitas and Juxtapose, who have also backed the likes of Pinterest, AirBnb, Shopify and Sweetgreen. We're proud to have been recognized by Crain's, Inc. 5000, Glassdoor, Parity.org and Built In on their lists of best places to work. About the Title, Escrow & Closing Team Orchard Title is an affiliate of Orchard Technologies, fully dedicated to offering Title & Escrow services to customers to provide the most seamless, delightful closing experience possible. Orchard Title has a national footprint; we are currently in Texas, Georgia, Colorado, Tennessee, Washington, Arizona, California and Florida with plans to expand to additional states that we are currently licensed in. About the Role Orchard is looking for a dynamic Escrow Officer to manage the closing process and provide an exceptional experience for our customers. The ideal candidate is a seasoned real estate professional with direct experience closing 1-4 family residential purchase transactions. If you are used to working with high-stakes and time-sensitive deals with an awesome support staff where every detail and process is critical to the successful and timely completion of the transaction, this is the job for you!. This is a full time role that will report into the Texas Escrow Manager. The role is expected to be in office only for signings - remote when not in the office for signings. What You’ll Do Here - Prepare closing disclosures, escrow agreements and all other settlement documents according to lender and/or buyer/seller instructions - Clearly communicate and collaborate with cross-department contacts in Customer Experience / Sales, Contract Operations, and Funding to promptly troubleshoot and resolve any issues in the Title process to avoid delays - Obtain clear title by ordering title reports, resolving title defects, satisfying existing liens and encumbrances against property or principals - Audit all files for accuracy, completion, and compliance to prevent potential claims - Coordinate closings via e-notary or mobile notary services - Provide correct lender closing instructions and oversee the receipt and proper disbursement of funds; ensure all outstanding checks and escrowed funds are properly managed - Maintain compliance with Orchard Title policies and procedures in accordance with governing laws, regulations, regulatory agencies and company standards We’d Love to Hear From You if You Have: - 4+ years of experience as an Escrow Officer - Exceptional verbal and written customer service skills that help form positive relationships both internally and externally - Experience mastering complex processes and contributing with the understanding of your role within a larger series of processes - Confidence working with technologies (e.g. Microsoft Suite and Google Suite) and speciality software (e.g. Qualia) - Working knowledge of TX state-level escrow rules and regulations - A team player mentality who subscribes to the concept of “Team Before Self” - Passion for innovation and are comfortable with change - Organization skills and are exceptionally detail-oriented Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

• Build clear and scalable processes: Create and maintain the core processes, documentation, onboarding materials, and communication flows that help the Creative Production team work smoothly as it grows. • Keep the team organised and aligned: Support the team’s weekly, monthly, and quarterly rhythm by coordinating check-ins, planning sessions, status updates, and follow-ups. Help make priorities, blockers, ownership, and next steps clear. • Improve cross-functional collaboration: Work closely with producers, strategists, platform teams, and other stakeholders to make sure information flows well, decisions are documented, and dependencies don’t get lost between teams. • Use AI and automation to reduce manual work: Identify repetitive operational tasks that can be automated or supported by AI agents, such as status tracking, reminders, reporting, meeting preparation, documentation, and follow-ups. Partner with AI and MarTech teams to build smarter, more scalable workflows.

• Set up and optimize advertising campaigns on our proprietary platform in collaboration with internal teams • Manage campaign performance on a daily basis • Recommend the relevant audience segments to activate • Work closely with Account Management teams to understand goals, meet client needs and communicate results • Act as the main contact for any problem related to the progress of campaigns (ad operations) and get in touch with the Support team if necessary. • Investigate statistical discrepancies with third-party measurement tools in collaboration with the Support team • Provide recommendations on creative formats in close collaboration with the teams in charge of creating the creations • Develop real expertise in the local market: develop and maintain strong relationships with local publishers and SSPs

• Own the Customer Collaboration Operating Model • Define and operationalize Coupa’s Customer Collaboration Programs, including: - Early Adopter Programs (EAP) - Limited Availability (LA) - Managed Availability (MA) • Establish clear program definitions, objectives, guardrails, and success criteria for each collaboration model • Ensure consistent application of these programs across product lines, preventing ad-hoc or inconsistent customer exposure • Serve as the executive owner for how customers are selected and onboarded into collaboration programs • Balance customer value, product learning, operational risk, and GTM readiness in all program decisions • Act as a trusted advisor to Product, Engineering, and GTM leaders on when and how to engage customers pre-GA • Work in close concert with Product Management & Engineering, Product Marketing & Customer Marketing, Customer Success & Support • Design and scale mechanisms to capture, synthesize, and operationalize customer feedback from collaboration programs • Define and maintain standard operating principles, templates, runbooks, and tooling for customer collaboration programs • Define and track evidence-based success metrics across adoption and usage, usability and customer experience, operational readiness and supportability, value realization and risk • Provide executive-level insights and recommendations on program progression, readiness to advance to GA, areas requiring remediation or investment