• Build clear and scalable processes: Create and maintain the core processes, documentation, onboarding materials, and communication flows that help the Creative Production team work smoothly as it grows. • Keep the team organised and aligned: Support the team’s weekly, monthly, and quarterly rhythm by coordinating check-ins, planning sessions, status updates, and follow-ups. Help make priorities, blockers, ownership, and next steps clear. • Improve cross-functional collaboration: Work closely with producers, strategists, platform teams, and other stakeholders to make sure information flows well, decisions are documented, and dependencies don’t get lost between teams. • Use AI and automation to reduce manual work: Identify repetitive operational tasks that can be automated or supported by AI agents, such as status tracking, reminders, reporting, meeting preparation, documentation, and follow-ups. Partner with AI and MarTech teams to build smarter, more scalable workflows.

• Set up and optimize advertising campaigns on our proprietary platform in collaboration with internal teams • Manage campaign performance on a daily basis • Recommend the relevant audience segments to activate • Work closely with Account Management teams to understand goals, meet client needs and communicate results • Act as the main contact for any problem related to the progress of campaigns (ad operations) and get in touch with the Support team if necessary. • Investigate statistical discrepancies with third-party measurement tools in collaboration with the Support team • Provide recommendations on creative formats in close collaboration with the teams in charge of creating the creations • Develop real expertise in the local market: develop and maintain strong relationships with local publishers and SSPs

• Own the Customer Collaboration Operating Model • Define and operationalize Coupa’s Customer Collaboration Programs, including: - Early Adopter Programs (EAP) - Limited Availability (LA) - Managed Availability (MA) • Establish clear program definitions, objectives, guardrails, and success criteria for each collaboration model • Ensure consistent application of these programs across product lines, preventing ad-hoc or inconsistent customer exposure • Serve as the executive owner for how customers are selected and onboarded into collaboration programs • Balance customer value, product learning, operational risk, and GTM readiness in all program decisions • Act as a trusted advisor to Product, Engineering, and GTM leaders on when and how to engage customers pre-GA • Work in close concert with Product Management & Engineering, Product Marketing & Customer Marketing, Customer Success & Support • Design and scale mechanisms to capture, synthesize, and operationalize customer feedback from collaboration programs • Define and maintain standard operating principles, templates, runbooks, and tooling for customer collaboration programs • Define and track evidence-based success metrics across adoption and usage, usability and customer experience, operational readiness and supportability, value realization and risk • Provide executive-level insights and recommendations on program progression, readiness to advance to GA, areas requiring remediation or investment

Role Description As a Consultant IV in the Sales Enablement & Operations Department, you will be a part of exciting programs and initiatives centered on redefining our organization’s sales processes and supporting our Salesforce users across the enterprise. This role involves sales process and sales systems consulting. Job Summary: - Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. - Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. - Contributes to business strategy and supports organizational alignment and prioritization of business initiatives. - Manages complex projects or project components, participates in and may lead change management activities, and performs data analyses in support of business initiatives. - Supports vendor management as required. - Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures. Essential Responsibilities: - Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members. - Builds relationships with cross-functional/external stakeholders and customers. - Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. - Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses. - Leads by influencing others through technical explanations and examples and provides options and recommendations. - Adopts new responsibilities; adapts to and learns from change, challenges, and feedback. - Demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. - Facilitates team collaboration to support a business outcome. - Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions. - Encourages team members to adapt to and follow all procedures and policies. - Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems. - Escalates high-priority issues or risks, as appropriate; monitors progress and results. - Supports the development of work plans to meet business priorities and deadlines. - Identifies resources to accomplish priorities and deadlines. - Identifies, speaks up, and capitalizes on improvement opportunities across teams. - Uses influence to guide others and engages stakeholders to achieve appropriate solutions. - Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. - Develops requirements for complex business, process, or system solutions within assigned business domain(s). - Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. - Contributes to business strategy and supports organizational alignment and prioritization of business initiatives. - Serves as an advocate of continuous learning and professional development. - Manages complex projects or project components by coordinating stakeholder contacts. - Participates in and may lead change management activities associated with business initiatives. - Performs data analyses to support business initiatives. - Supports vendor management as required. - Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures. Qualifications - Bachelors degree from an accredited college or university and Minimum five (5) years experience in consulting, project management, data analytics, operations or a directly related field OR - Masters degree in Business, Public Health, or a directly related field and Minimum three (3) years experience in consulting, project management, data analytics, operations or a directly related field OR - Minimum eight (8) years experience in consulting, project management, data analytics, operations or a directly related field. Requirements - Knowledge, Skills, and Abilities (KSAs): - Business Acumen - Change Management - Negotiation - Creativity - Applied Data Analysis - Financial Acumen - Conflict Resolution - Managing Diverse Relationships - Process Validation - Project Management - Risk Assessment - Service Focus - Requirements Elicitation & Analysis