• Support implementation and maintenance of the contractor’s Quality Control Plan. • Monitor contractor performance against PWS requirements, deliverable schedules, quality standards, and QASP performance expectations. • Review deliverables, reports, plans, schedules, technical documentation, and work products for accuracy, completeness, consistency, timeliness, and quality. • Support development and quality review of the Project Management Plan, RACI chart, Integrated Master Schedule, transition-in documentation, transition-out documentation, GFE reports, status reports, and monthly consolidated reports. • Track actions, issues, risks, mitigations, escalations, accomplishments, closures, customer feedback, and corrective actions. • Support root cause analysis and non-recurrence tracking for defective, incomplete, late, or nonconforming work products. • Coordinate with technical teams to ensure M365 deliverables and documentation align with contract requirements. • Assist with Section 508 review of deliverables, as applicable. • Maintain objective evidence supporting successful contract performance and CPARS outcomes. • Support bi-weekly and monthly reporting activities.

Role Description ASRC Federal is seeking an Automated Test Engineer to join the Software, Applications and Analytics Center of Excellence (CoE). The successful candidates will become key members of the development team building Cloud-based analytics solutions for our government customer NOAA. This is a remote, full-time position. This is an opportunity for someone passionate about transforming organizational practices to deliver value to users in an efficient and high-quality fashion. The person(s) selected for this role will become part of an enterprise team of software developers that may split their time working directly on customer systems, solving customer problems. We’re looking for person(s) eager to get in on the ground floor of a growth-focused organization and to work with an established team in a flexible and enjoyable work environment. As a member of the development team, this automated test engineer will be responsible to use automated test tools like WebdriverIO, Axe, Allure and similar E2E frameworks (Selenium, Playwright, Cypress) tools to create and enhance our automated test suite for: - End-to-end system tests - Regression tests - Acceptance tests - 508 compliance tests - Performance and scalability tests Qualifications - Bachelor's Degree in Engineering, Information Technology, Computer Science, or related discipline. - 3-5+ years of experience with JavaScript/TypeScript, Java or Python programming languages. - Technical knowledge and experience with WebDriverIO, Cypress or E2E equivalent QA automation tool(s). - Experience in leveraging AI tooling to enhance and maintain automated test scripts. - Experience in a large-scale software testing and verification environment. - Experience with 508 compliance automated testing using frameworks like Axe, Cypress or similar with reporting tool like Allure. - Good communication and interpersonal skills. - Ability to learn quickly and to collaborate with others in a geographically distributed team. - Experience with Agile workflow methodologies. - Experience with web-based frameworks such as React. - Experience with automated test and performance evaluation strategies for microservices. - Understanding of cloud-based technologies and architectures. - Exposure to working with AWS (ie. codebuild, cloud formation), Node.js, Linux/WSL, CI/CD environments. - Highly organized and punctual. - Ability to manage multiple projects in a fast-paced working environment. - Ability to understand and prioritize customer needs. - Ability to initiate action independently after receiving general guidance/direction. - Ability to communicate effectively both orally and in writing. - Must have very strong analytical and problem-solving skills. - Must have excellent organizational skills. - Commitment to NOAA's mission, and prior experience working for NOAA highly desired. - Demonstrated expertise in Federal Government Data Science. - US Citizen able to obtain a Public Trust Clearance Required. Requirements - Experience working with potential customers and internal teams to assess their business and technical needs. - Understanding of the latest development practices such as: - Agile Methodology - Design for Testability - Application Security - Data Security Benefits - Competitive pay and benefits packages. - Health care, dental, vision, life insurance. - 401(k) and education assistance. - Paid time off including PTO, holidays, and any other paid leave required by law.

Role Description Reporting to the Manager, Shared Services, you’ll be responsible for training, monitoring, evaluating and coaching staff on call handling, call resolution and quality file management to provide optimum service to Orbit’s customers. - Conduct staff call observation and file audits on a scheduled basis to ensure service standards are met, including auditing files for technical underwriting and internal process protocols. - Provide department manager & broker with audit results to offer feedback, identify coaching opportunities, and develop individual performance plans. - Provide managers with monthly audit reports and make recommendations on individual and departmental training requirements. - Create and deliver targeted training presentations. - Onboard training of new employees (Systems, workflows, transaction audits). - Recognize and motivate customer service and sales representatives to maximize performance. - Keep customer information confidential to protect operations and ensure staff audit summaries and action plans are filed appropriately. - Assist the management team within the group home & auto division with the implementation of programs and new integration initiatives. - Provide reports and call auditing to assist in complaint resolution. - Perform other duties within competence, as assigned. Qualifications - A college diploma or equivalent insurance industry designation. - A minimum of three years’ experience in customer service or a contact center environment. - Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders. - Superior time management, project management and organizational skills to manage competing priorities. - Knowledge of Applied Epic, Carrier portals, Applied Rating Services and call-monitoring software applications. - Intermediate knowledge of Microsoft Office Suite applications. - The ability to fluently communicate in both English and French is an asset. Requirements - If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit. Benefits - OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. - We are committed to learning and evolving so we can continue to celebrate what makes us special. - We are an equal opportunity employer and encourage applications from all qualified individuals.

• As Quality Assurance Lead for the OPTN Patient Safety and Compliance task order, coordinates all QA across all systems • Maintains familiarity with modern quality assurance standards and tools • Champions automated testing and test coverage • Leads a team of Quality assurance analysts to design and execute software tests to identify problems • Oversees, develops, and executes comprehensive suites of automation test plans and test cases • Contributes to major research projects and provides input into new directions for existing program areas • Participates in successful proposals for new research studies that support or extend Arbor Research's portfolio • Provides scientific and operational oversight for research projects • Presents seminars, talks, and lectures on behalf of Arbor Research