• Drive strategic growth across a portfolio of retail, insurance, and hospitality customers throughout the Northeast region. • Serve as a trusted advisor to executive stakeholders. • Develop long-term account strategies and lead cross-functional teams to expand HPE's footprint. • Articulate a two-way connection between the customer's core KPIs, business priorities and initiatives, and the plan to support the customer with IT solutions. • Drive deals to closure through a multi-disciplinary team, including partners.

• Independently maintain and grow TASKI business and implement set targets within the designated sales region • Build and maintain close customer relationships; sell chemical products, machines, equipment, services, and accessories • Independently or jointly acquire new customers, taking into account new product concepts and technical systems • Provide chemical, equipment, and machine support to specialist wholesale distributors • Present/demonstrate new products, machines, and systems, and train customer personnel and colleagues • Organize and plan territory management based on financial KPIs (revenue, SGP, Esta figures, etc.) and prepare reports • Close collaboration with internal departments including internal and external sales, TCS machine service, application engineering, and other sectors

• Drive and support sales efforts in a given territory by implementing sales and marketing strategies for GenScript's custom life science services • Work with the Regional Sales Managers and Technical Solution Managers to grow and develop an assigned sales territory • Promote GenScript's custom life science service lines and achieve sales goals for the assigned territory • Work 50% of the time doing account management, quote and lead follow-up, and 50% of the time traveling in the field making customer visits and attending virtual meetings • Develop and implement territory sales strategies for services, new markets and applications • Work cross-functionally to secure business in a competitive environment • Understand the customer’s research applications and match them with GenScript’s custom life science services • Share market knowledge with Sales, TAM and Marketing teams through weekly field feedback reports • Introduce GenScript to new academic researchers

Role Description Join the Square Account Management team and help merchants thrive within our ecosystem! As a Retention Account Manager, you'll partner with SMB business owners across all verticals to help them rediscover the value of our platform. In this role, you'll engage with merchants at critical moments in their journey, leveraging retention strategies to reduce churn and fuel long-term partnership. You'll support clients as a trusted advisor, using product knowledge and negotiation to turn challenging moments into growth opportunities. This is your chance to be a pivotal force for SMBs across Australia—guiding entrepreneurs to a path of stability, growth and scale. You’ll join a team that values curiosity, resilience and mutual success for clients & stakeholders. If you're energised by the power of small business and excited to shape the future of how we serve them, we’d love to have you with us. You will thrive in this role if you love thinking on your feet, refining talk tracts/playbooks, a strong history of story telling/post-mortem write ups and love having the hard conversations that leave customers saying “if it wasn’t for you, I wouldn’t be here today.” - Be responsible for retaining a multi-million dollar client base - Understand SMB customer needs across all verticals - Deploy retention strategies to mitigate churn and increase contract adoption - Strategically address customer concerns and competitive threats - Help evolve our retention motion through insights on product, operational, and competitive gaps - Work with our Sales, Support, Product and Analytics teams to future proof our retention strategies Qualifications - 5+ years experience in Sales, Account Management, or related field - Experience discovering and closing both retention & growth opportunities - Experience successfully managing a pipeline to achieve revenue targets - Excellent negotiation & financial literacy skills - Excellent storytelling & vision setting skills - Excellent organisational, analytical, written, and verbal communication skills - Passion and knowledge about how new technologies can help better serve small and medium size businesses Benefits - Remote work - Medical insurance - Flexible time off - Retirement savings plans - Modern family planning