Role Description Join the Square Account Management team and help merchants thrive within our ecosystem! As a Retention Account Manager, you'll partner with SMB business owners across all verticals to help them rediscover the value of our platform. In this role, you'll engage with merchants at critical moments in their journey, leveraging retention strategies to reduce churn and fuel long-term partnership. You'll support clients as a trusted advisor, using product knowledge and negotiation to turn challenging moments into growth opportunities. This is your chance to be a pivotal force for SMBs across Australia—guiding entrepreneurs to a path of stability, growth and scale. You’ll join a team that values curiosity, resilience and mutual success for clients & stakeholders. If you're energised by the power of small business and excited to shape the future of how we serve them, we’d love to have you with us. You will thrive in this role if you love thinking on your feet, refining talk tracts/playbooks, a strong history of story telling/post-mortem write ups and love having the hard conversations that leave customers saying “if it wasn’t for you, I wouldn’t be here today.” - Be responsible for retaining a multi-million dollar client base - Understand SMB customer needs across all verticals - Deploy retention strategies to mitigate churn and increase contract adoption - Strategically address customer concerns and competitive threats - Help evolve our retention motion through insights on product, operational, and competitive gaps - Work with our Sales, Support, Product and Analytics teams to future proof our retention strategies Qualifications - 5+ years experience in Sales, Account Management, or related field - Experience discovering and closing both retention & growth opportunities - Experience successfully managing a pipeline to achieve revenue targets - Excellent negotiation & financial literacy skills - Excellent storytelling & vision setting skills - Excellent organisational, analytical, written, and verbal communication skills - Passion and knowledge about how new technologies can help better serve small and medium size businesses Benefits - Remote work - Medical insurance - Flexible time off - Retirement savings plans - Modern family planning

Role Description Small businesses fuel Australia’s economy — and you’ll be the partner that helps them thrive with Square. We’re looking for someone with a genuine passion for SMBs, excited by the opportunity to work alongside business owners and champion their growth. In this role, you’ll build meaningful partnerships with clients, understanding their unique needs, crafting tailored solutions, and advocating for them within Square. You’ll become a creative problem-solver, finding ways to apply our products to complex business scenarios. As a trusted advisor, you’ll support clients day-to-day while uncovering new growth opportunities and expanding partnerships that fuel their success. Your day-to-day blends high-energy outreach, consultative conversations, and business coaching, with a focus on helping sellers get the most from Square. You’ll have autonomy to lead your playbook and influence how Square scales in Australia, delivering tangible results for your merchants. You Will: - Own, retain, and grow a portfolio of SMB merchants, helping them thrive through tailored adoption of Square tools. - Act as the voice of your merchants within Square, advocating for their needs with empathy and surfacing insights that shape our products. - Build trusted relationships with your top merchants, while maintaining consultative connections across your wider portfolio. - Drive expansion through product adoption, upselling, and value-based recommendations. - Balance proactive outreach, retention activities, and growth opportunities through strong organisation and time management. - Collaborate with cross-functional teams (Sales, Product, Support) to deliver solutions tailored to each merchant. - Own clear outcome-based growth and retention goals for your portfolio, ensuring merchants see real results from your partnership. Qualifications - 3+ years of experience in account management, sales, or consultative roles. - A consultative, customer-first mindset with proven ability to advocate for client needs, backed by a genuine passion for helping SMBs succeed. - Strong organisational and time management skills — ability to juggle high-volume outreach with meaningful follow-up. - Excellent communication skills — engaging in conversation and able to simplify complex ideas. - Commercial acumen and curiosity — you understand small business drivers and how Square can accelerate their success. - A growth mindset and builder’s mentality — eager to experiment, learn, and create better ways of working. - A track record of delivering measurable outcomes, driving adoption, and being perceived as a trusted advisor by clients. Benefits - Remote work - Medical insurance - Flexible time off - Retirement savings plans - Modern family planning Company Description Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. - Square makes commerce and financial services accessible to sellers. - Cash App is the easy way to spend, send, and store money. - Afterpay is transforming the way customers manage their spending over time. - TIDAL is a music platform that empowers artists to thrive as entrepreneurs. - Bitkey is a simple self-custody wallet built for bitcoin. - Proto is a suite of bitcoin mining products and services.

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. This hybrid approach helps foster trust, innovation, and a strong team culture, with the flexibility of working from home, whenever you need focus time. About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The OpportunityAs an Account Manager, Superhuman for Education you will own a high-impact portfolio of educational institutions, driving meaningful growth by helping customers unlock the full value of Grammarly. You'll build real relationships across every level of these organizations—from frontline managers to C-suite leaders—acting as a trusted strategic partner. Partnering closely with Customer Success, you'll shape long-term account strategies, lead renewal conversations, and directly influence the future of AI in education. In this role you will: - Manage designated accounts and oversee a specific list of customers to ensure revenue growth. - Identify opportunities for expansion by upselling and cross-selling, aiming to increase annual recurring revenue (ARR) within each account. - Prospect within existing accounts through consistent outbound, including cold calling, to generate new leads and opportunities. - Monitor upcoming contract renewals and collaborate with cross-functional partners, like Customer Success, on the renewal process to ensure growth at renewal. - Engage with diverse personas by building relationships and communicating effectively with stakeholders at all levels of educational institutions. - Work closely with educational institutions to develop long-term strategic plans that align with their goals and demonstrate how your solutions can help them achieve these objectives. - Develop business cases that present compelling arguments to justify budget allocations for Grammarly, helping to secure increased investment from customers. - Maintain accurate and organized CRM records by documenting customer interactions and account details, adhering to company sales practices and methodologies. - Provide regular reports to management on account statuses, including revenue forecasts, potential risks, and opportunities for growth. Qualifications - Can build rapport with customers and communicate effectively with various stakeholders, from manager level up through the C-suite. - Can analyze data and metrics to inform business decisions and identify opportunities for revenue growth within accounts. - Has expertise in creating and delivering presentations to stakeholder groups, showcasing how solutions can meet the needs of educational institutions. - Has a minimum of 2+ years of experience in a quota-carrying sales positions, Account Management or Account Executive. - Has a proven track record of quota achievement and delivering very high value to their book of business. - Works well in a team environment, adapting to changing priorities and collaborating with others. - Has a proactive attitude with a willingness to learn, receive feedback, and adapt to an evolving role. - Is interested in AI in education: has ideally demonstrated an interest in leveraging AI technologies to enhance learning experiences within the education sector. - Bachelor’s degree preferred. - Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. - Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable. - Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust. Compensation and BenefitsSuperhuman offers all team members competitive pay along with a benefits package encompassing the following and more: - Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) - Disability and life insurance options - 401(k) and RRSP matching - Paid parental leave - 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time - Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) - Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined by compensation zone and may be modified in the future. We encourage you to applyAt Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role Square is seeking Head of EMEA Partnerships for Square to design, negotiate, and scale global partnerships that fuel Square seller acquisition, retention and business growth across the United Kingdom, Ireland, France, and Spain. Partners include referral networks, distributors, service providers, technology platforms, and strategic ecosystems where there's mutual benefit through lead generation, co-sell, co-marketing, and product enablement. This is a highly visible role at the intersection of business development, growth, product, and go-to-market strategy. You will set the vision for how partners expand Square's reach and capabilities, lead a team of business developers and partner managers, and drive measurable growth outcomes for the business. You Will - Strategy & Vision: Define the strategy for growth and product partnerships, aligned with Square's GTM and seller acquisition priorities for the region. - Sourcing & Negotiation: Identify, evaluate, and secure high-impact partners; lead executive-level negotiations and close deals that advance our capabilities and growth. - Growth Accountability: Deliver measurable results in lead generation, seller acquisition, and pipeline contribution through strategic partnerships. - Activation & Scaling: Launch product partnerships with clear GTM plans, co-marketing initiatives, and integrated roadmaps where relevant. - Executive Relationship Management: Build and sustain C-level relationships with partners, ensuring long-term value creation. - Cross-Functional Leadership: Partner with Product, Operations, Marketing, Sales, and Legal to ensure smooth execution and maximum impact. - Measurement & Optimization: Define and track KPIs for partnership success, adjusting strategy as needed to drive continuous growth. - Team Leadership: Build, mentor, and scale a high-performing team of partnership managers across key global markets. You Have - 12+ years in business development, strategic partnerships, and/or product partnerships, with 7+ years in senior/executive roles. - Proven track record of sourcing, structuring, and scaling high-impact partnerships. - Strong negotiation and relationship management skills, with extensive experience working at the executive level. - Demonstrated ability to connect partnership strategy directly to measurable seller acquisition and revenue outcomes. - Experience building and leading global teams that work and collaborate globally, and execute locally. - SaaS, fintech, or payments background strongly preferred. In-store experience preferred. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.