Role Description The Disbursements team owns the systems that ensure every dollar we move arrives at its destination safely and efficiently. As we've scaled, so has the complexity of our payout engine. We are looking for a Product Operations Manager to own the execution layer. This is a high-ownership role for someone energized by operational rigor, data precision, and systematic execution. You'll be the connective tissue between Product, Engineering, and Business Operations, catching issues before they cost us, building processes that scale, and ensuring every new capability we ship lands cleanly. Responsibilities - New Integrations: Own the end-to-end integration, testing, and validation of new payout rails, managing the process from kickoff through launch. Whether scoping features for engineering or communicating with external stakeholders, you do whatever it takes to launch integrations quickly without sacrificing quality. - Rail & Provider Health: Proactively monitor payment rail status, track changes in provider availability and limits, and escalate issues before they reach users. - Disaster Recovery: Lead operational response during outages, coordinating teams, pulling impacted transactions, and driving the network back to steady state. - Post-Launch Monitoring: After each new rail or feature ships, set up monitoring, surface issues to Product, and elevate the quality of our product offerings. - Ongoing Execution: Own intake of short-turnaround cross-functional requests, scope the work, gather partner documentation, and make tickets engineering-ready. - Runbook Documentation: Translate recurring processes into clean SOPs that enable faster incident response and eventual delegation to Operations. Qualifications - 2–4+ years of experience in product ops, analytics, fintech, technology, or related experience - Advanced use of BI tools; strong analytical skills and SQL proficiency are a plus - Energized by process and precision, you break complex problems into repeatable systems - Strong verbal and written communication skills - Comfortable operating at the intersection of product and engineering: you can read a technical design doc, ask the right questions about API contracts and system dependencies, and hold your own in architecture discussions. - Native or professional fluency in Spanish is required, as you will be deep in the weeds of our core user chat experience. High proficiency in English is required for internal collaboration. - Emotional Intelligence & Influence: You can lead without formal authority, building relationships and managing stakeholders across diverse departments and cultures. - Bias for Action: You prefer a "done" project over a "perfect" plan and move with the urgency a hyper-growth startup requires. Requirements - These are the applicable requisites, although equivalent competencies in any of the above will also be considered. Benefits - Competitive salary - Initial stock options grant - Annual performance bonus - Health, dental, and vision plans - Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it. - Continuous learning opportunities - Unlimited PTO - Paid parental leave - Empowering opportunities for growth in a dynamic entrepreneurial environment Equal Opportunity Employer At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

Role Description Director-level leadership role responsible for supporting product strategy, governance, and performance of FPM, Repair, and On-Demand. - Drives transition to a scalable, product-centric operating model enabling quarterly revenue and margin expansion. - Serves as single point of accountability for product performance across the Spares SBU. Key Responsibilities - Product Strategy & Portfolio Ownership: - Support the integrated product strategy across FPM, Repair, and On-Demand. - Define multi-year roadmap aligned to growth, margin, and cost objectives. - Support next-generation offerings and innovation. - Product Performance & Value Capture: - Support revenue growth, margin expansion, and value leakage reduction. - Establish product KPIs and executive reporting. - Work within the organization to retain/regain Spares business and support key account strategies. - Product Governance & Operating Model: - Implement product-centric operating model and governance frameworks. - Ensure execution discipline across organization. - Cross-Functional Leadership: - Help to align Sales, BD, Marketing, and Operations on key KPIs. - Drive integration across planning, logistics, pricing, and fulfillment. - Customer & Market Impact: - Enhance customer trust and service outcomes. - Drive adoption of FPM, Repair, and On-Demand offerings. - Team Leadership & Organizational Development: - Lead global team of PLMs and PMs. - Build organizational capability and scalability. - Drive talent and culture transformation. Qualifications - Required: - 12+ years in product management, supply chain, or semiconductor services. - Proven P&L and portfolio management experience. - Strong cross-functional leadership capabilities. - Preferred: - Experience with FPM, Repair, or service models. - Tier 1 customer exposure (TSMC, Samsung, Intel). - MBA or advanced technical degree. Requirements - Time Type: Full time - Employee Type: Assignee / Regular - Travel: Yes, 25% of the Time - Relocation Eligible: No Benefits - The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. - In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. - For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

• Maintain visibility across active product initiatives, roadmap commitments, strategic projects, and major enhancements • Track initiative progress and maintain accurate roadmap status information • Document roadmap changes, key decisions, dependencies, risks, and action items • Help ensure stakeholders have visibility into upcoming initiatives, timelines, and changes • Assist Product leadership with roadmap planning activities and roadmap communication • Maintain tracking of product goals, objectives, key initiatives, and action items • Monitor progress against commitments and help identify areas requiring follow-up • Prepare status updates, reports, dashboards, and planning artifacts for Product leadership • Help ensure product efforts remain aligned with company priorities and planned objectives • Create visibility and transparency across product initiatives and organizational priorities • Coordinate activities across Product, Engineering, Customer Success, Operations, Sales, and other stakeholders • Facilitate communication regarding priorities, releases, roadmap changes, dependencies, and action items • Follow up on commitments, outstanding tasks, and identified blockers • Help ensure stakeholders remain informed and aligned on product initiatives • Escalate concerns, delays, or risks when appropriate • Support release planning activities across teams • Maintain visibility into release schedules, readiness requirements, and dependencies • Coordinate internal communication and rollout planning efforts • Partner with Product Specialists, Customer Success, and Operations to support successful feature releases • Help ensure teams are prepared for upcoming workflow changes and product enhancements • Maintain planning artifacts, status reports, dashboards, meeting notes, and product documentation • Document key decisions, action items, and outcomes from planning and product discussions • Help improve Product team processes, communication, and operational consistency • Identify opportunities to improve visibility, accountability, and organizational effectiveness • Support continuous improvement of Product operating processes and team workflows

• Own the end‑to‑end demand intake and product operations approach across Product Ownership. • Bring structure, visibility and control to a complex backlog aligned to approved business cases. • Organise existing demand, define clear standards for intake, documentation and prioritisation. • Ensure all work is complete, governed and ready before entering the backlog. • Act as the single control point to rationalise inputs from multiple sources. • Maintain one trusted view of all demand and in‑flight work.