Powering IDD Providers with Smarter Medication & Treatment Management.
Product Operations Coordinator
Location
Maryland
Posted
8 days ago
Salary
$70K - $75K / year
Seniority
Mid Level
Job Description
Product Operations Coordinator
Impruvon Health
• Maintain visibility across active product initiatives, roadmap commitments, strategic projects, and major enhancements • Track initiative progress and maintain accurate roadmap status information • Document roadmap changes, key decisions, dependencies, risks, and action items • Help ensure stakeholders have visibility into upcoming initiatives, timelines, and changes • Assist Product leadership with roadmap planning activities and roadmap communication • Maintain tracking of product goals, objectives, key initiatives, and action items • Monitor progress against commitments and help identify areas requiring follow-up • Prepare status updates, reports, dashboards, and planning artifacts for Product leadership • Help ensure product efforts remain aligned with company priorities and planned objectives • Create visibility and transparency across product initiatives and organizational priorities • Coordinate activities across Product, Engineering, Customer Success, Operations, Sales, and other stakeholders • Facilitate communication regarding priorities, releases, roadmap changes, dependencies, and action items • Follow up on commitments, outstanding tasks, and identified blockers • Help ensure stakeholders remain informed and aligned on product initiatives • Escalate concerns, delays, or risks when appropriate • Support release planning activities across teams • Maintain visibility into release schedules, readiness requirements, and dependencies • Coordinate internal communication and rollout planning efforts • Partner with Product Specialists, Customer Success, and Operations to support successful feature releases • Help ensure teams are prepared for upcoming workflow changes and product enhancements • Maintain planning artifacts, status reports, dashboards, meeting notes, and product documentation • Document key decisions, action items, and outcomes from planning and product discussions • Help improve Product team processes, communication, and operational consistency • Identify opportunities to improve visibility, accountability, and organizational effectiveness • Support continuous improvement of Product operating processes and team workflows
Job Requirements
- 2+ years of experience in Product Operations, Project Coordination, Program Coordination, Project Management, Business Operations, Customer Success Operations, or a similar role
- Strong organizational skills with the ability to manage multiple initiatives, deadlines, and competing priorities
- Excellent written and verbal communication skills
- Strong attention to detail and commitment to follow-through
- Ability to track, organize, and communicate information across multiple stakeholders and teams
- Experience maintaining project plans, status reports, dashboards, meeting notes, or similar planning artifacts
- Comfortable working with Product, Engineering, Customer Success, Operations, and leadership teams
- Comfortable operating in a fast-paced, highly collaborative startup environment
- Strong problem-solving skills and willingness to take ownership of tasks and outcomes
- Experience working within tools such as Jira and Confluence for initiative tracking, documentation, and cross-functional collaboration****
- Nice to Have**
- Experience in healthcare, IDD services, assisted living, long-term care, or medication management environments
- Experience supporting software product organizations
- Experience tracking goals, projects, roadmaps, or strategic initiatives
- Experience with planning, project management, or collaboration tools
- Familiarity with Agile, Scrum, Kanban, or other product development methodologies
- Experience supporting operationally complex software platforms****
Benefits
- Competitive compensation aligned with experience
- 100% company-paid medical coverage (base plan)
- Dental & vision available
- 401(k) retirement plan
- Company-paid life, AD&D, STD & LTD insurance
- Lifestyle Spending Account (wellness, personal use, and company swag)
- Flexible PTO + company holidays
- Flexible, remote-friendly work environment
- Opportunity to own and grow a critical function within the company
- Mission-driven work with real impact on vulnerable populations****
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