Impruvon Health

• Work closely with Customer Success, Operations, customers, and internal stakeholders to understand product feedback, workflow challenges, and enhancement requests • Document feature requests, bugs, workflows, and requirements clearly within Jira and related systems • Assist with backlog refinement, prioritization discussions, and ticket organization • Help define acceptance criteria and expected workflow behavior for new features and enhancements • Partner closely with Product leadership and Subject Matter Experts to ensure feature requests align with customer needs and product strategy • Serve as a day-to-day resource for Engineering by answering workflow, product behavior, and operational questions • Participate regularly in engineering discussions, sprint activities, and product reviews • Ensure requirements, edge cases, and workflow expectations are properly communicated during development • Help identify gaps, inconsistencies, or risks during implementation • Track bugs and feature requests through resolution to help ensure issues are properly communicated and nothing falls through the cracks • Perform User Acceptance Testing (UAT) for new features, enhancements, and bug fixes • Validate that delivered functionality aligns with documented requirements and real-world workflows • Assist with release coordination, internal communication, and readiness activities across Customer Success and Operations teams • Document testing outcomes, identified issues, and feedback for Engineering follow-up • Develop deep expertise in Impruvon workflows, operational processes, and customer use cases • Participate in customer discussions and workflow reviews to better understand operational needs and product fit • Help evaluate the impact, reach, and urgency of feature requests and workflow enhancements • Contribute to continuous product improvement through customer insight, workflow analysis, and operational feedback

• Serve as the dedicated CSM and primary point of contact for a single, high-complexity strategic partner organization spanning multiple providers and states, owning the full customer relationship across software and services. • Manage relationships at every level of the customer organization, from executive sponsors and program leadership at the umbrella level to department leads, site administrators, and end user staff across each provider location. • Lead and manage a complex, phased platform implementation spanning multiple provider organizations across multiple states, including: • Multi-phase project planning, milestone tracking, and cross-functional coordination across internal teams (integrations, technical support, product) and customer stakeholders • Site-by-site rollout planning and go-live sequencing across provider locations and states • Platform configuration and customization across multiple sites and user groups • Quality assurance (QA) and go-live readiness validation per site • Training, onboarding, and adoption support for end users across all provider sites • Go-live achievement and post-launch stabilization, ongoing optimization and support • Own the commercial health of the account, including renewal, upsells, and expansion opportunities across the umbrella organization and its member providers. • Lead executive engagement, including regular cadence calls, Executive Business Reviews (EBRs), data-driven success reporting, and product updates tailored to the umbrella organization and individual providers. • Collaborate closely with product and integrations teams to advocate for the customer’s needs, surface feedback, and contribute to roadmap priorities informed by real-world use cases. • Monitor and drive customer success outcomes including adoption, product utilization, customer health, satisfaction, and measurable ROI, using data to guide proactive interventions and strategic recommendations. • Travel to customer sites across multiple states is required to support in-person training, go-live events, and executive relationship development. Frequency will vary based on implementation phase and customer needs. Estimated 25-40% during active implementation phases. • Contribute to the scaled customer experience vision by sharing learnings from this strategic engagement to inform playbooks, processes, and best practices for the broader CX team. • Document interactions, feature requests, and customer feedback to inform roadmap and product development. • Represent Customer Success in executive-level engagements and strategic initiatives.

• Serve as the primary strategic owner of the State Contract, ensuring program success across participating providers and state partners. • Manage relationships with stakeholders across multiple levels including State agency leadership, executive sponsors, program administrators, provider executives and clinical leaders. • Own full-stack customer success support across software, hardware, and services for the enterprise program. • Lead large-scale program deployments and implementations including: • Program planning and coordination • Cross-functional collaboration with Product, Engineering, and Operations • Platform configuration and readiness • Quality assurance (QA) • Go-live execution and post-implementation optimization • Drive enterprise adoption and outcomes across the provider network. • Deliver executive-level communications including quarterly business reviews (QBRs), performance reporting, and program updates. • Partner closely with Product and Engineering teams to represent enterprise customer needs, capture feedback, and influence product roadmap priorities. • Ensure strong program performance across key success metrics including adoption, program health, satisfaction, and measurable ROI. • Lead and manage a team of 1–3 In-State Customer Success Managers supporting providers across the state. • Serve as the first point of escalation for customer issues and help resolve complex provider challenges. • Partner with the CCO on recruiting and hiring activities, including job description development, interview planning, and candidate evaluation. • Onboard and train new In-State Customer Success Managers, maintaining and improving onboarding guides and enablement materials. • Support the growth and development of team members through: • Regular 1:1 meetings • Performance reviews • Individual development plans • Coaching and mentorship • Contribute to building a scalable Customer Experience organization capable of supporting continued enterprise and government program growth. • Act as the internal program leader for the state partnership, ensuring alignment between customer needs and Impruvon’s strategic goals. • Identify and implement operational improvements that scale the customer experience as enterprise programs expand. • Lead and support upsells and expansion opportunities within the enterprise program. • Document customer insights, feature requests, and program feedback to inform product development and roadmap planning. • Represent Customer Success in cross-functional initiatives and executive-level strategic discussions.

• Lead proposal execution post-solicitation • Use expertise and AI-enabled tools to deliver high-quality submissions • Coordinate with teams across growth, operations, and leadership • Support market surveillance and capture research • Drive proposal drafting and formatting using AI-assisted content generation • Manage proposal timelines and ensure high standards of formatting, compliance, and accuracy • Collaborate with Enterprise Sales on pipeline reviews and proposal planning • Maintain and improve reusable proposal and research content libraries

• Build, maintain, and improve production Flutter applications across iOS, Android, and Web • Ramp quickly in an existing codebase and contribute meaningful features early • Own substantial technical work end-to-end from implementation through release • Collaborate closely with product, design, and internal stakeholders to translate workflows into intuitive mobile experiences • Ensure performance, reliability, and scalability of the mobile application • Contribute to technical decisions and improvements in mobile architecture, code quality, and tooling • Integrate with backend services built in Ruby on Rails • Debug and resolve production issues with a strong sense of ownership and urgency

• Own the end-to-end marketing strategy and execution aligned to company growth goals • Define ICPs, segmentation, and go-to-market approaches for Residential Providers and government systems • Drive marketing-generated pipeline and opportunity creation, aligning closely with Sales to improve lead quality and velocity • Build and scale a repeatable demand generation engine across outbound email, digital campaigns, and conference strategies • Drive predictable, scalable pipeline and revenue contribution through marketing efforts • Design and execute multi-channel campaigns including outbound email and sequencing, digital campaigns (paid and organic), conference and event strategy, partner and co-marketing initiatives • Build systems that consistently generate qualified pipeline, not one-off campaigns • Optimize conversion across the funnel (lead → opportunity → closed deal) • Continuously test, iterate, and refine channel performance and messaging • Own the Impruvon brand identity, ensuring a consistent and compelling voice across all channels • Develop and execute a thought leadership strategy that positions Impruvon as a trusted, mission-driven innovator in medication management • Manage public relations and external communications to increase awareness and credibility • Identify and secure speaking opportunities, awards, and partnerships that elevate the company’s profile and support sales credibility and pipeline generation • Translate complex product capabilities into clear, differentiated value propositions • Own the customer advocacy engine, including case studies, customer success stories, outcome-driven content • Partner with Product to ensure market feedback informs positioning and roadmap alignment • Equip Sales with high-impact messaging and collateral • Take full ownership of the existing HubSpot marketing suite • Optimize lead scoring and lifecycle stages, attribution and reporting, automation workflows • Ensure high data integrity and CRM discipline • Build scalable systems that improve efficiency, visibility, and conversion • Leverage AI tools to automate workflows, personalize outbound at scale, and accelerate execution • Build and maintain a rigorous reporting cadence for the CEO • Track and report on pipeline generated, conversion rates across the funnel, campaign performance and ROI • Ensure all marketing activity is measurable, attributable, and tied to business outcomes • Use data to continuously optimize strategy and resource allocation • Directly manage and mentor the Senior Marketing Manager • Set priorities and ensure high-quality execution across campaigns, content, and design • Build and scale the marketing function as the organization grows

• Support ongoing market surveillance with a primary emphasis on state government procurement • Monitor government and healthcare markets for RFIs, RFPs, funding signals, policy changes, and early indicators of upcoming solicitations • Conduct research using AI tools and procurement platforms to analyze trends, vendor landscapes, contract vehicles, and budget data • Provide insights and recommendations to help guide bid/no-bid decisions and pursuit prioritization • Assist in aligning opportunity insights with company strategy and public sector growth priorities • Drive proposal drafting and formatting using AI-assisted content generation and existing templates • Manage proposal timelines and ensure high standards of formatting, compliance, and accuracy • Coordinate cross-functional input across sales, product, operations, and leadership—with guidance from the VP • Assemble compelling, compliant proposals aligned with government requirements and Impruvon’s positioning • Collaborate with Enterprise Sales on pipeline reviews and proposal planning • Contribute to evolving AI-enabled market monitoring and proposal workflows to improve efficiency and insight quality • Help maintain and improve reusable proposal and research content libraries

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Impruvon is seeking a Training Specialist to support Massachusetts IDD providers participating in the MAP program. This individual will serve as the primary training lead responsible for ensuring providers are fully trained, compliant, and operationally prepared to meet MAP program requirements using Impruvon’s platform. - Deliver comprehensive, role-based training to Impruvon end users to ensure successful adoption and compliant use of the Impruvon platform. - Ensure training reinforces compliance with MAP reporting, documentation accuracy, audit preparedness, and quality incentive requirements. - Maintain active MAP Trainer certification (or obtain certification within established timeframe). - Translate MAP regulatory and performance requirements into clear, operational workflows within the Impruvon platform. - Design structured, role-based training curricula for administrative and staff roles. - Develop and maintain high-quality training materials, including: - Instructor-led presentations - Facilitator guides - End-user documentation - Compliance-focused job aids - FAQs - Self-service and on-demand training modules - Update materials proactively to reflect MAP program updates, regulatory changes, and product enhancements. - Conduct in-person and virtual training sessions during new provider onboarding, program expansion, and product updates. - Support providers in integrating MAP requirements into day-to-day documentation and workflow processes. - Identify adoption gaps and compliance risks in partnership with the Customer Success team. - Reinforce best practices for data integrity, quality measure tracking, and performance reporting. - Collaborate with Massachusetts Customer Success Managers to: - Assess provider readiness and training needs - Support implementation timelines - Reinforce accountability around MAP performance measures - Partner with MAP State Agency leads, CSMs, and Impruvon Product team to ensure training content aligns with system functionality and regulatory intent. - Gather provider feedback to strengthen training effectiveness and usability. - Monitor training outcomes and adoption metrics to identify improvement opportunities. - Contribute to scalable training frameworks that support consistent MAP compliance across providers. - Serve as a subject matter expert on MAP workflows within the Impruvon platform. Qualifications - MAP Certified Trainer or willingness to obtain certification upon hire (required). - Experience designing and delivering training curricula for end users of a healthcare SaaS platform. - Experience building and maintaining comprehensive training materials (presentations, documentation, FAQs, job aids, self-service resources). - Experience conducting structured training sessions both in-person and virtually. - Strong understanding of healthcare documentation standards and compliance-driven workflows. - Excellent written and verbal communication skills with the ability to translate regulatory requirements into practical guidance. - Ability to collaborate cross-functionally within a Customer Success organization. - Ability to travel up to 30% within Massachusetts to support on-site provider training and onboarding. - Experience working with Massachusetts IDD providers and/or familiarity with EOHHS departments. - Experience supporting value-based care initiatives or quality incentive programs. - Background in healthcare operations, compliance, quality management, or healthcare IT. - Familiarity with adult learning principles and instructional design methodologies. - Experience preparing organizations for audits, reporting requirements, or performance reviews. Benefits - $75,000 - $90,000 per year based on experience - Competitive compensation aligned with experience - Health, dental, and vision insurance - Flexible PTO and holidays - Flexible work environment with opportunities for remote work - Professional development and learning opportunities - A mission-driven culture where your work directly impacts lives

• Own and achieve Commercial revenue targets, including pipeline, closed-won revenue, and quarterly growth • Personally lead and close complex, multi-site healthcare deals • Manage strategic accounts from discovery through negotiation and contract execution • Drive predictable revenue through disciplined pipeline management and accurate forecasting • Build executive-level relationships across Residential Providers and pharmacy channel partners • Sell a blended hardware + SaaS solution within regulated long-term care environments • Own the Commercial line of business with full accountability for revenue, pipeline health, and forecast accuracy • Directly manage and develop a team of ~3 Commercial Account Executives, ~2 Business Development Representatives, and ~1 Marketing lead • Establish clear KPIs, performance expectations, and operating rhythms across the Commercial Sales, BDR, and Marketing teams • Drive alignment between prospecting and closing efforts to improve conversion and pipeline velocity • Lead hiring, onboarding, and team scaling as the organization grows • Conduct regular forecast reviews, pipeline inspections, and structured coaching sessions • Build and maintain a high-performance culture grounded in accountability, transparency, and continuous development • Develop a repeatable, scalable sales motion across IDD Residential, Assisted Living, and Behavioral Health markets • Ensure strong pipeline coverage across inbound and outbound channels • Partner closely with Marketing on: • Lead generation strategy and campaign alignment • Funnel performance optimization • Sales enablement materials and messaging • Conference strategy, planning, and execution • Identify and implement scalable sales strategies to accelerate Commercial growth • Drive CRM discipline, data integrity, and sales process adherence • Ensure accurate forecasting and reporting • Optimize tools, systems, and workflows to improve team productivity and visibility • Establish scalable sales playbooks and performance dashboards • Drive CRM discipline and forecasting rigor using HubSpot. • Partner with the Enterprise Sales team on strategic accounts and coordinated market coverage • Collaborate with the Customer Experience team to ensure seamless deal handoff and long-term customer success • Provide structured market feedback to Product to influence roadmap priorities and strengthen product-market fit • Serve as the voice of the Commercial customer within the organization • Operate comfortably across multiple teams in a fast-paced, high-growth environment.

Department: Sales Employment Type: Full Time Location: Remote - USA Reporting To: CEO Compensation: $125,000 - $150,000 / year Own and achieve Commercial revenue targets, including pipeline, closed-won revenue, and quarterly growth Personally lead and close complex, multi-site healthcare deals Manage strategic accounts from discovery through negotiation and contract execution Drive predictable revenue through disciplined pipeline management and accurate forecasting Build executive-level relationships across Residential Providers and pharmacy channel partners Sell a blended hardware + SaaS solution within regulated long-term care environments Own the Commercial line of business with full accountability for revenue, pipeline health, and forecast accuracy Directly manage and develop a team of ~3 Commercial Account Executives, ~2 Business Development Representatives, and ~1 Marketing lead. Establish clear KPIs, performance expectations, and operating rhythms across the Commercial Sales, BDR, and Marketing teams Drive alignment between prospecting and closing efforts to improve conversion and pipeline velocity Lead hiring, onboarding, and team scaling as the organization grows Conduct regular forecast reviews, pipeline inspections, and structured coaching sessions Build and maintain a high-performance culture grounded in accountability, transparency, and continuous development Develop a repeatable, scalable sales motion across IDD Residential, Assisted Living, and Behavioral Health markets Ensure strong pipeline coverage across inbound and outbound channels Partner closely with Marketing on: Lead generation strategy and campaign alignment Funnel performance optimization Sales enablement materials and messaging Conference strategy, planning, and execution Lead generation strategy and campaign alignment Funnel performance optimization Sales enablement materials and messaging Conference strategy, planning, and execution Identify and implement scalable sales strategies to accelerate Commercial growth Drive CRM discipline, data integrity, and sales process adherence Ensure accurate forecasting and reporting Optimize tools, systems, and workflows to improve team productivity and visibility Establish scalable sales playbooks and performance dashboards Drive CRM discipline and forecasting rigor using HubSpot. Partner with the Enterprise Sales team on strategic accounts and coordinated market coverage Collaborate with the Customer Experience team to ensure seamless deal handoff and long-term customer success Provide structured market feedback to Product to influence roadmap priorities and strengthen product-market fit Serve as the voice of the Commercial customer within the organization Operate comfortably across multiple teams in a fast-paced, high-growth environment. 8–12+ years of progressive B2B sales experience, including leadership responsibilities Proven track record of exceeding revenue targets as both an individual contributor and team leader Experience managing and developing Account Executives and outbound Business Development teams Experience building repeatable sales processes in high-growth environments Experience coaching teams into consistent quota attainment Strong forecasting discipline and CRM proficiency (HubSpot or similar) Exceptional communication, coaching, and cross-functional collaboration skills Builder mindset with comfort operating in ambiguity and working across many teams Ability to travel up to 50% as needed for customer meetings, conferences, and partner engagements Experience selling into Long-Term Care, IDD Residential Providers, Assisted Living, Behavioral Health, or other regulated healthcare environments Experience selling hardware + software solutions Experience navigating multi-stakeholder healthcare sales cycles (Director of Nursing, Executive Director, Operations, C-Suite) Experience building or scaling channel partnerships, particularly in healthcare or pharmacy ecosystems Commercial revenue targets are consistently achieved or exceeded Pipeline generation is predictable, scalable, and aligned with marketing efforts The Commercial Sales and BDR teams are high-performing, accountable, and developing professionally Strong alignment exists across Sales, Customer Experience, Marketing, and Product The Commercial go-to-market motion is structured, repeatable, and ready to scale Base salary: $125,000 to $150,000 On-target earnings: $250,000 to $300,000 at 100 percent attainment Health, dental, and vision insurance Flexible PTO and paid holidays 401(k) retirement plan Flexible, remote-friendly work environment Professional development and learning opportunities A mission-driven culture where your work directly impacts lives Opportunity to own and grow a critical function within the company