• Collaborate Across Partners: Work with external vendors, EMR partners, and hospital IT teams to negotiate technical scope, SLAs, and timelines. Partner daily with internal stakeholders and departmental leaders to align integration strategy with business imperatives. • Drive Support Processes and Technical Operations: Design and operate technical onboarding/go‑live playbooks and post‑launch support models. Define and own SLOs, error budgets, error monitoring, and incident response processes. Lead major incident resolution and root‑cause analysis; implement corrective actions that improve system-wide reliability and efficiency. • Design and Validate Interfaces: Define architecture for HL7, FHIR, and API-based interfaces across EHR platforms (Epic, Cerner, Athena, etc.). Standardize mappings, streamline validation, and maintain configurations to ensure compliance and interoperability at scale. • Ensure Data Quality: Analyze, map, and troubleshoot clinical data to maintain accuracy and integrity across systems. Engineer data quality controls and maintain test plans to ensure scalability across platforms. • Enhance and Optimize Solutions: Partner with product and engineering teams to support live integrations by owning technical integration health measurement, KPIs, and performance visualization. Drive automation for deployment, testing, and monitoring. Continuously drive workflow evolutions to improve reliability across the portfolio. • Serve as Integration SME: Provide expert guidance on EMR connectivity, interface troubleshooting, and best practices for scalable deployment. Represent the technical function on organization‑wide initiatives and communicate complex concepts to non‑technical audiences. • Standardize and Scale: Author and maintain standards, documentation, playbooks, and SOPs that enable efficient, repeatable integrations. Establish change‑management and versioning practices to ensure consistency and auditability across deployments. • Advance Integration Strategy: Co-develop the long-term connectivity roadmap through ownership of technical infrastructure decisions for integration platforms. Evaluate emerging standards with internal stakeholders to ensure alignment with organizational and interoperability goals. • All other duties as assigned

• Work with peer leaders, account teams, and partners to grow OPSWAT business • Assist SEs in managing customer requirements, expectations, and solution buy-in • Ensure SEs are maintaining and delivering high-impact demos • Enforce accountability within CRM tools for POVs • Nurture partner relationships and their technical understanding of OPSWAT • Speak at conferences and seminars • Lead workstreams with cross-functional groups that improve efficiency of SE operations

• Work with customer IT teams to design and implement integrations from EHR and ERP systems • Build, customize, and maintain integrations using Qvera, including JavaScript-based logic and transformations • Develop and maintain JavaScript code for data parsing, validation, transformation, and routing • Configure and support HL7, flat file, and API-based data feeds • Test integrations end-to-end and validate data accuracy and completeness • Troubleshoot integration failures and data quality issues, identifying root causes and implementing fixes • Collaborate with internal engineering, product, and customer success teams during implementations • Document integration designs, mappings, and customer-specific configurations • Support ongoing enhancements and changes to live customer integrations

• Responsible for implementing a strategy to execute coordinated marketing deployment across key accounts and regional markets • Conducts the planning and execution of promotional programs to support the overall CARVYKTI brand position in targeted markets • Ensures close coordination with commercial colleagues, key account management, market access, and alliance partners • Evaluates local marketing trends, field/customer insights, competitive intelligence, and market research to inform and guide strategies using both personal and non-personal channels • Monitoring local payer and employer dynamics, competitive landscape, referral patterns, and other factors influencing product and brand choice • Leveraging insights to create and refine sales assets and outreach approaches for academic and community oncology accounts • Collaborating closely with the marketing professional promotion team, external agencies, key internal stakeholders, and cross-functional groups • Developing and operationalizing channel strategies for CARVYKTI within oncology community practices • Building and cultivating long-term relationships with local KOLs to drive educational engagement