Casechek

• Own the end-to-end demand generation strategy and execution, building and managing integrated campaigns that generate qualified pipeline and create opportunities for the Commercial team. • Drive pipeline acceleration programs that move opportunities through the funnel faster and improve conversion at each stage. • Design and run account-based marketing (ABM) programs against target accounts in partnership with Sales, orchestrating multi-channel plays that engage and convert priority hospitals and health systems. • Plan, build, and execute multi-channel campaigns, including webinars, events, email, paid, and content programs that drive measurable awareness and demand. • Own lead management, scoring, routing, and attribution, and maintain a reporting framework that ties campaigns to pipeline, opportunities, and marketing-influenced revenue. • Continuously analyze funnel performance, conversion rates, and return on marketing investment to inform where to invest next. • Manage the marketing automation platform and its integration with Salesforce to ensure clean data, reliable lead flow, and accurate reporting across the funnel. • Partner closely with Sales on shared pipeline goals, service-level agreements for lead follow-up, and feedback loops that keep targeting, messaging, and handoffs tight. • Collaborate with Product and Customer Success to align campaigns with launches, expansion motions, and the realities of customer needs in market.

• Build and enhance best-in-class mobile and web products that improve the implant supply chain. • Design, develop, test, and deploy modular cloud-based systems using modern software development practices. • Architect technical solutions and translate product goals into clear, manageable deliverables. • Collaborate with Product, Engineering, and other internal teams to determine the best technical approach for client and organizational needs. • Develop responsive, scalable, reliable, and robust software solutions. • Build and maintain REST APIs and integrations that support Casechek’s SaaS platform. • Ensure applications and services are optimized for performance across web and mobile environments. • Troubleshoot production issues and identify opportunities to improve system performance, reliability, and maintainability. • Contribute to technical design discussions, code reviews, testing practices, and engineering standards. • Stay current on emerging technologies, frameworks, and software development best practices. • Participate in an Agile development environment using Scrum methodologies. • Support the continuous improvement of engineering processes, tools, and development techniques. • Lead special projects as requested.

• Establish and document scalable support processes, workflows, and SLAs • Define support coverage model, ticket routing, and escalation paths • Create and maintain a structured, usable knowledge base • Identify gaps and implement systems that improve efficiency and consistency • Define, track, and report on key support metrics including: • First response time • Time to resolution • Ticket volume and trends • Escalation rates • Customer satisfaction (CSAT) • Build dashboards and reporting to provide visibility to leadership • Use data to identify trends, root causes, and opportunities for improvement • Set team goals and hold the team accountable to performance standards • Lead, coach, and develop a small team of Customer Support Technicians • Set clear expectations and provide consistent feedback • Drive accountability, ownership, and strong communication across the team • Support hiring and scaling the team as the company grows • Act as escalation point for complex or high-impact customer issues • Ensure a consistently high-quality, empathetic, and professional support experience • Partner with Customer Success to align on customer health and retention • Partner with Product and Engineering to surface bugs and advocate for product improvements • Identify recurring issues and drive upstream fixes, not just reactive support • Collaborate with Implementation and Customer Success to improve the end-to-end customer journey

• Own the full design arc for key product areas—from identifying the right questions and conducting research, through synthesis and recommendation, to producing handoff-ready wireframes, prototypes, and design specs that Engineering can build from without guesswork. • Frame the problem before solutions are explored. Establish the key question, decision criteria, constraints, and success measures—before engineering or product work begins. • Plan and conduct user research—interviews, contextual inquiry, workflow analysis, and usability studies—then synthesize findings into a prioritized point of view. Research artifacts are not the deliverable; the recommendation informed by them is. • Partner closely with Product and Engineering—not just to execute direction, but to shape it. Bring informed recommendations, push back when the data says something different, and help the team make better decisions because you’re in the room. • Track outcomes after decisions are made. Gather signal from customers and internal users, evaluate whether the direction was right, and feed that learning back into the next round of research and recommendations. • Leverage AI tools throughout your entire workflow—from research synthesis and pattern recognition to generating wireframe concepts and accelerating design iteration. You should be fluent enough with AI to use it as a genuine force multiplier at every stage of your work, while knowing when the judgment, craft, and accountability need to be yours. • Communicate findings and recommendations with clarity—what you learned, what it means, what you’d prioritize and why, and what you’re still uncertain about. The team should always know where you stand and what you’re basing it on. • Lead special projects as requested.

• Develop and maintain strong, strategic relationships with enterprise-level hospital and health system clients. • Serve as a subject matter expert in hospital implant supply chain matters such as sourcing, contracting, procurement, operations and vendor management. • Act as the primary liaison between Casechek and client supply chain, perioperative, finance, and revenue cycle teams. • Lead operational and executive business reviews focused on measurable outcomes, including cost containment, contract compliance, product sourcing, charge capture optimization, and process standardization. • Analyze client data to identify operational inefficiencies, financial leakage, and revenue opportunities related to implantable devices. • Advise clients on best practices in implant governance, value analysis, vendor accountability, and materials management process improvement. • Collaborate with client EHR and ERP teams (e.g., Epic, Cerner, Lawson- Infor, Workday, Oracle, etc.) to ensure integration alignment and data integrity. • Monitor and analyze account health to proactively identify risks and opportunities for expansion. • Document and manage client activity and insights using internal systems (e.g., Salesforce CRM, Microsoft Office). • Identify trends across enterprise accounts and provide actionable feedback to Product and Leadership teams. • Proactively address technical, operational, or stakeholder issues that arise. • Lead special projects as requested.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Casechek is on a mission to innovate the implant supply chain and bring greater transparency to the cost of patient care. In this role, you will serve as a strategic advisor to hospital supply chain, perioperative services, finance, and value analysis leadership within enterprise health systems. As an Enterprise Account Manager – Hospital Supply Chain SME, you will leverage deep knowledge of implant workflows, bill-only processes, vendor-managed inventory, and acute care supply chain operations to drive measurable operational and financial outcomes. You will be the primary point of contact for enterprise clients, but this is not a traditional SaaS relationship role. You must bring industry credibility and subject matter expertise that enables you to engage Directors of Supply Chain, OR leadership, Revenue Cycle stakeholders, and executive leadership in meaningful operational and financial discussions. Your day-to-day responsibilities will require: - Strategic thinking - Operational fluency - Data analysis - The ability to translate platform insights into performance improvement initiatives You should be comfortable navigating hospital systems, ERP integrations, and complex stakeholder environments while collaborating cross-functionally within Casechek to deliver measurable value. Casechek is a highly collaborative environment, but our team is also self-motivated and works independently. Responsibilities - Develop and maintain strong, strategic relationships with enterprise-level hospital and health system clients. - Serve as a subject matter expert in hospital implant supply chain matters such as sourcing, contracting, procurement, operations, and vendor management. - Act as the primary liaison between Casechek and client supply chain, perioperative, finance, and revenue cycle teams. - Lead operational and executive business reviews focused on measurable outcomes, including cost containment, contract compliance, product sourcing, charge capture optimization, and process standardization. - Analyze client data to identify operational inefficiencies, financial leakage, and revenue opportunities related to implantable devices. - Advise clients on best practices in implant governance, value analysis, vendor accountability, and materials management process improvement. - Collaborate with client EHR and ERP teams (e.g., Epic, Cerner, Lawson- Infor, Workday, Oracle, etc.) to ensure integration alignment and data integrity. - Monitor and analyze account health to proactively identify risks and opportunities for expansion. - Document and manage client activity and insights using internal systems (e.g., Salesforce CRM, Microsoft Office). - Identify trends across enterprise accounts and provide actionable feedback to Product and Leadership teams. - Proactively address technical, operational, or stakeholder issues that arise. - Lead special projects as requested. Qualifications - 8+ years of experience in hospital supply chain, healthcare operations, implantable device management, or healthcare technology serving acute care health systems. - Direct experience working in hospital/IDN Supply Chain teams, Perioperative Services, and/or OR Business management. - Strong understanding of bill-only workflows, vendor-supported surgical procedures, and implantable device sourcing, contracting, and procurement processes. - Demonstrated ability to build credibility with Directors of Supply Chain, OR leadership, and executive stakeholders within hospital systems. - Working knowledge of healthcare reimbursement dynamics and charge capture processes related to implantable devices. - Experience managing enterprise-level accounts in complex stakeholder environments. - Ability to translate operational data into strategic recommendations and measurable outcomes. - Strong executive communication skills, both verbal and written. - Strategic thinker with the ability to influence senior leaders and drive long-term client value. - Tech-savvy: Proficient with Salesforce, Microsoft Office Suite, and related business systems. - Experience working within hospital enterprise systems, including EHR/EMR platforms (e.g., Epic, Cerner) and supply chain or ERP systems (e.g., Lawson, Workday, Oracle). - Highly organized, detail-oriented, and comfortable operating in a fast-paced, high-growth environment. - Self-motivated with the ability to work independently while collaborating cross-functionally. Benefits - Competitive Salary and Annual Bonus – The salary range for this role is $120,000-140,000. - Opportunity for Long-Term Incentives (LTI) – Be part of our success with equity or long-term incentive plans that grow with the company. - 401(k) Match – Invest in your future with our generous matching program to help you build long-term financial security. - Work-from-Home Flexibility – Enjoy the freedom to work where you're most productive with a supportive hybrid (Chicago) or remote setup (National). - Flexible Time Off (Unlimited PTO) – Recharge and focus on what matters most with unlimited paid time off tailored to your needs. - Parental Leave – Take time to bond and care for your growing family with fully paid parental leave options. - Comprehensive Medical and Dental Benefits – Prioritize your health and well-being with premium plans for you and your family. - Brand-New Pro-Level Laptop – Equipped with top-tier tools and technology to set you up for success from day one. - Annual Education Budget – Expand your skills and knowledge with dedicated funding for courses, certifications, and learning resources.

• Work with customer IT teams to design and implement integrations from EHR and ERP systems • Build, customize, and maintain integrations using Qvera, including JavaScript-based logic and transformations • Develop and maintain JavaScript code for data parsing, validation, transformation, and routing • Configure and support HL7, flat file, and API-based data feeds • Test integrations end-to-end and validate data accuracy and completeness • Troubleshoot integration failures and data quality issues, identifying root causes and implementing fixes • Collaborate with internal engineering, product, and customer success teams during implementations • Document integration designs, mappings, and customer-specific configurations • Support ongoing enhancements and changes to live customer integrations

• Lead client implementations to deliver success in new and existing customers use of procurement & payment • Manage client relationship upon execution of signed contract through go-live, to ensure contractual commitments and expectations are met. • Manage project execution and performance to ensure that key milestones and financial objectives are achieved. • Consult customers on process improvements and opportunities after providing baseline data and process analysis. • Produce, analyze, and validate customer data to demonstrate outcomes and ensure client engagement throughout the implementation. • Utilize reporting data to determine where efficiencies are needed and identify opportunities at customer sites. • Facilitate issue resolution, training, and support related to the client implementation. • Collaborate cross-functionally with multiple internal teams to ensure on-time delivery of contracted solutions. • Revise best-practices and standard-operating procedures to streamline the implementation process, and add efficiencies where necessary.