• Lead the integration, management, and optimization of the core Product stack (e.g., Jira, Pendo, Confluence) and its connection with organizational tools (e.g., Salesforce, Slack). • Configure and govern tools to minimize manual effort and maximize cross-functional visibility into product development and performance. • Act as the internal subject matter expert (SME), developing comprehensive documentation and training to ensure the entire Product organization utilizes our tools to their full, standardized potential. • Partner with the Data Analytics team to define and evolve our product telemetry strategy. • Own the Pendo platform, including tag management, guide deployment and Resource Center optimization for maximum user engagement. • Collaborate closely with Product and Engineering to enforce consistent conventions and ensure a robust data pipeline.

• Own and operate the Release Governance program, including readiness checkpoints, cross-pillar dependency management, and the global release calendar to ensure predictable, conflict-free delivery. • Lead launch governance and GTM readiness orchestration, ensuring Product, Engineering, CX, Marketing, Enablement, and Growth deliver against defined standards and timelines. • Drive high-impact Product 360 reviews, coordinating cross-functional inputs, validating signals, and delivering executive-level storytelling aligned to Celebrate / Challenge / Commit themes. • Build, scale, and continuously improve Product Operations systems and tooling (Monday.com governance structures, dashboards, templates, SOPs, operating cadences) to create consistency and repeatability. • Strengthen cross-pillar visibility and alignment across OMS, WMS, TMS, Platform, and AI by ensuring shared clarity around risks, dependencies, and execution health. • Partner with Analytics to validate KPIs, adoption signals, telemetry (Pendo), and executive dashboards, ensuring leadership decisions are grounded in accurate, trusted data. • Lead sunset and end-of-life governance coordination, including readiness planning, documentation, communication alignment, and customer impact visibility. • Drive continuous improvement across the product organization by identifying systemic gaps, elevating governance maturity, and raising the overall execution bar.

• Assist with improving workflows, documentation, and internal processes across the Product organization • Support coordination of product launches and internal enablement activities • Help maintain and organize product documentation and knowledge resources • Support tracking and reporting on product metrics and operational KPIs • Help analyze feedback from customers and internal stakeholders to identify trends and opportunities • Assist with building dashboards and reports to support product decision-making • Partner with Product Managers, Engineering, Customer Success, and Sales teams to support key initiatives • Help coordinate meetings, communications, and updates across teams • Assist with research and operational projects that improve team efficiency and alignment

• Optimize product tools & processes • Assess and evolve our product roadmapping & prototyping tooling (e.g., Jira, Confluence, Figma Make, etc) to improve clarity, flow, and automation practices. • Identify and pilot AI-enabled opportunities to simplify those workflows, automate manual overhead, simplify Scrum ceremonies and improve decision-making. • Establish lightweight, scalable product processes that teams actually want to use to streamline development. • Clarify and manage Product Lifecycle milestones with teams. • Build enablement & training programs • Create documentation and training sessions that upskill teams on new tools, processes, and AI-powered workflows. • Act as a force multiplier by ensuring Product teams can self-serve on common processes and tools. • Enable focus and resourcing on priority work • Be a thought partner to the VP of Product in assessing processes in place and areas for improvement. • Partner with Product and Engineering leadership to ensure prioritized initiatives have clear ownership and realistic cross-team resourcing. • Support capacity planning, tradeoff conversations, and dependency visibility across teams. • Facilitate project intake processes and scope management to ensure clarity before work begins. • Drive prioritization workflows and maintain visibility across Enterprise, Velo, Direct Customer Acquisition, GWOC, and WC Ops Platform teams. • Help reinforce, iterate, and improve our shared operating model for how product work is prioritized, staffed, and delivered. • Act as the connective tissue between cross-functional teams to surface dependencies, blockers, and resourcing constraints early. • Run product strategy and ideation rituals • In collaboration with the Product Operations team, design and facilitate product brainstorming and planning sessions aligned to company priorities and goals. • Translate high-level strategy and goals into structured inputs that help teams generate strong product bets. • Create repeatable forums and artifacts that drive alignment, momentum, and clarity. • Act as a force multiplier for Product leadership • Identify friction points, gaps, or inconsistencies in how product work gets done to bring about resolutions. • Bring structure to ambiguity without adding unnecessary process. • Serve as a trusted partner to executive leadership on how to scale the organization effectively. • Roadmap Delivery • Coordinate end-to-end delivery of certain top-priority projects.