• Optimize product tools & processes • Assess and evolve our product roadmapping & prototyping tooling (e.g., Jira, Confluence, Figma Make, etc) to improve clarity, flow, and automation practices. • Identify and pilot AI-enabled opportunities to simplify those workflows, automate manual overhead, simplify Scrum ceremonies and improve decision-making. • Establish lightweight, scalable product processes that teams actually want to use to streamline development. • Clarify and manage Product Lifecycle milestones with teams. • Build enablement & training programs • Create documentation and training sessions that upskill teams on new tools, processes, and AI-powered workflows. • Act as a force multiplier by ensuring Product teams can self-serve on common processes and tools. • Enable focus and resourcing on priority work • Be a thought partner to the VP of Product in assessing processes in place and areas for improvement. • Partner with Product and Engineering leadership to ensure prioritized initiatives have clear ownership and realistic cross-team resourcing. • Support capacity planning, tradeoff conversations, and dependency visibility across teams. • Facilitate project intake processes and scope management to ensure clarity before work begins. • Drive prioritization workflows and maintain visibility across Enterprise, Velo, Direct Customer Acquisition, GWOC, and WC Ops Platform teams. • Help reinforce, iterate, and improve our shared operating model for how product work is prioritized, staffed, and delivered. • Act as the connective tissue between cross-functional teams to surface dependencies, blockers, and resourcing constraints early. • Run product strategy and ideation rituals • In collaboration with the Product Operations team, design and facilitate product brainstorming and planning sessions aligned to company priorities and goals. • Translate high-level strategy and goals into structured inputs that help teams generate strong product bets. • Create repeatable forums and artifacts that drive alignment, momentum, and clarity. • Act as a force multiplier for Product leadership • Identify friction points, gaps, or inconsistencies in how product work gets done to bring about resolutions. • Bring structure to ambiguity without adding unnecessary process. • Serve as a trusted partner to executive leadership on how to scale the organization effectively. • Roadmap Delivery • Coordinate end-to-end delivery of certain top-priority projects.

• Establish and maintain a single, centralized source of truth for the product roadmap that Leadership, Engineering, and GTM teams can rely on. • Design and orchestrate a standardized launch readiness process across Product, Engineering, Marketing, Support, and Field teams. • Build and operate the system that aggregates field feedback from Sales Engineers, Customer Success Managers, and Support into actionable, prioritized signals for PMs. • Administer and continuously optimize the PM tooling stack (Jira, Confluence, Productboard/Airtable). • Define and track operational KPIs — including roadmap freshness, launch compliance, POV conversion rate, feature adoption velocity, and stakeholder satisfaction — to measure and continuously improve product execution health.

• Own the product launch cadence (readiness reviews, launch gates, post-launch follow-ups). • Maintain and evolve launch frameworks for services, features, and regional rollouts. • Partner with PMs to keep roadmaps accurate, consistent, and usable for leadership and GTM teams. • Run cross-functional product rituals across Product, Engineering, Sales, Support, and Marketing. • Ensure products are clearly documented, correctly staged (private / public), and sellable. • Turn operational signals (support issues, sales blockers, billing or capacity gaps) into structured inputs for product planning. • Continuously improve how product execution scales as the platform grows.

• Support event tracking design and analysis in tools such as Segment and Amplitude to inform product decisions. • Identify opportunities to automate reporting and event tracking. • Conduct data audits to validate instrumentation accuracy and metric integrity. • Build dashboards and reports to track user adoption and product performance. • Create methods to measure key checkpoints in the product development lifecycle across different teams. • Improve Voice of Customer intake workflows to increase prioritization clarity. • Design scalable documentation standards. • Support analysis and execution of documentation system migrations.