• Establish and maintain a single, centralized source of truth for the product roadmap that Leadership, Engineering, and GTM teams can rely on. • Design and orchestrate a standardized launch readiness process across Product, Engineering, Marketing, Support, and Field teams. • Build and operate the system that aggregates field feedback from Sales Engineers, Customer Success Managers, and Support into actionable, prioritized signals for PMs. • Administer and continuously optimize the PM tooling stack (Jira, Confluence, Productboard/Airtable). • Define and track operational KPIs — including roadmap freshness, launch compliance, POV conversion rate, feature adoption velocity, and stakeholder satisfaction — to measure and continuously improve product execution health.

• Own the product launch cadence (readiness reviews, launch gates, post-launch follow-ups). • Maintain and evolve launch frameworks for services, features, and regional rollouts. • Partner with PMs to keep roadmaps accurate, consistent, and usable for leadership and GTM teams. • Run cross-functional product rituals across Product, Engineering, Sales, Support, and Marketing. • Ensure products are clearly documented, correctly staged (private / public), and sellable. • Turn operational signals (support issues, sales blockers, billing or capacity gaps) into structured inputs for product planning. • Continuously improve how product execution scales as the platform grows.

• Support event tracking design and analysis in tools such as Segment and Amplitude to inform product decisions. • Identify opportunities to automate reporting and event tracking. • Conduct data audits to validate instrumentation accuracy and metric integrity. • Build dashboards and reports to track user adoption and product performance. • Create methods to measure key checkpoints in the product development lifecycle across different teams. • Improve Voice of Customer intake workflows to increase prioritization clarity. • Design scalable documentation standards. • Support analysis and execution of documentation system migrations.

🪶 You are: Energized by owning high-stakes, cross-functional outcomes. You have a bias for action and aren’t afraid to dive into messy middle-ground problems—whether legal bottlenecks, engineering scoping, or business development gaps. You enjoy taking a problem from ambiguity to clarity and leaving the system better than you found it. You’re equally comfortable being hands-on and stepping back to design scalable solutions. You can talk strategy in one conversation and execute a checklist in the next—and know how to bring stakeholders along at each step. If you’re excited about shaping the future of tokenized real-world assets and playing an instrumental role in onboarding the next wave of institutional crypto adoption, we’d love to meet you. 🪶 Overall Responsibilities Own onboarding and operational delivery for key issuer and protocol accounts, working across legal, product, engineering, and business development teams to drive deployments to completion Act as the primary point of contact for a portfolio of high-impact strategic accounts, ensuring they meet onboarding, deployment, and performance milestones Identify, prioritize, and integrate new issuers and protocols that align with Nest’s liquidity, risk, and APY objectives, collaborating with BD and capital teams to incorporate them into the roadmap Manage and triage cross-functional support needs across product, operations, and ecosystem teams to unblock deals and accelerate deployments Surface and escalate risks or resource bottlenecks across product, engineering, and operations; work proactively to mitigate issues and maintain deployment velocity Provide structured reporting and insights on deployment progress, operational gaps, and ecosystem opportunities; deliver actionable recommendations to improve collaboration and execution Design and propose scalable improvements to product operations processes, developer support channels, and cross-functional coordination Within 1 month, you should expect to… Quickly onboard, take ownership of key accounts, and drive initial deployments while identifying immediate operational gaps Own 2+ key issuer accounts and drive them to onchain deployment within deadlines Shadow and complete 1 legal onboarding process to build fluency in product/ops workflows Identify at least 2 additional high-priority issuers for onboarding and integrate them into the roadmap Within 2 months, you should expect to… Expand ownership across more accounts and partnerships, while building a system-level view of operations and product support needs Own 2+ additional accounts and 1 strategic protocol partnership, aligning internal resources to enable deployment Conduct a triage of ecosystem and BD requests to prioritize high-impact integrations Proactively surface lagging deals and coordinate across teams to unblock or accelerate deployments Within 3 months, you should expect to… Broaden strategic influence, implement process improvements, and deliver recommendations to scale operations and cross-functional collaboration Deliver a report proposing improvements across legal, operations, product, and BD collaboration Recommend and co-design a structured developer support channel with ecosystem and devrel teams Expand account ownership to include 2+ additional strategic protocols, and finalize terms 🪶 Qualifications Must Have 5+ years experience in product operations, partner operations, product management, or a similar role in a fast-paced, cross-functional environment - ideally a startup that went through hyper-scale Demonstrated ability to own and drive complex projects across legal, technical, and business stakeholders with tight timelines Experience working in crypto, DeFi, fintech, or institutional finance , with exposure to tokenization, vaults, or onchain financial products Exceptional problem-solving and unblocker mindset —ability to navigate ambiguity, clear blockers, and proactively push deals forward Clear, structured communicator with a track record of writing executive-level summaries, reports, or recommendations Strong understanding of crypto ecosystems, protocols, and key industry players Comfortable working with legal, engineering, product, and BD teams simultaneously, and speaking their respective “languages” Nice to Have Prior experience managing institutional onboarding or issuer onboarding in tokenized assets, structured products, or similar Familiarity with onchain deployment processes, smart contract interactions, or technical product ownership Experience working in highly regulated environments or coordinating across legal/compliance teams Previous experience improving developer or partner support systems (e.g., devrel enablement, creating scalable onboarding channels) Prior exposure to capital markets, APY mechanics, or vault yield strategies