Infios

Title: Program Manager Location: Melbourne, VIC Australia time type Full time Remote job requisition id JR102776 Job Description: If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. We have a full-time position available for a Program Manager in our Supply Chain Execution business unit. The Program Manager is responsible for the overall success of partner projects. Project success will be achieved through resource planning, scheduling, partner and customer relationships and solid decision making. This role not only maintains customer relationships, but also manages and mentors partner team members to achieve project success. What a day in the life looks like: - Oversee project success, solution architecture, and quality assurance. - Maintain expertise in products and technologies for customer solutions. - Develop project strategy, monitor progress, budget, and partner engagements. - Support sales with solution designs, service quotations, and project planning. - Manage partner teams, resource allocation, and ensure methodology adherence. - Build and maintain customer relationships, resolve conflicts, and escalate issues as needed What you bring to the team: - Ability to travel as needed up to 50% - 3-5 years of program management experience - 2+ years of project management experience - Proven conflict resolution and de-escalation skills - Strong attention to detail and ability to multi task - BA/BS in Computer Science, Business Administration, Operations or related field - Technical or operations background in supply chain What we do for you: - You will be working in fast-paced and dynamic environment, with international clients and colleagues - Attractive compensation with participation in company success - Extensive opportunities for remote work and home office arrangements along with flexible working time models - Numerous training and development opportunities, including programs offered by our ACADEMY - You will have a fun, casual, and flexible work environment Help enable those who move goods to do good by contributing your skills and individual viewpoints in a highly collaborative, caring team environment. #LI-Remote #LI-DC1 Why join us? At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better. We believe the future is better when supply chains work better. We are an equal-opportunity employer and committed to inclusion in the workplace. At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual's unique experiences and perspectives are valued-whether they look, think, move, believe, or love differently. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law. Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.

• Provide support via phone and ticketing system, gathering and documenting all relevant issue details • Troubleshoot software-related issues and resolve cases based on runbooks, policies, and procedures • Assess, triage, and route cases to appropriate teams; escalate based on severity when needed • Ensure clear communication with customers and internal teams while meeting SLA targets • Handle critical cases, maintain low escalation rates, and ensure high call responsiveness • Collaborate with internal/external stakeholders and contribute to documentation and Tier 1 service improvements; maintain high CSAT

• Build a strong understanding of product architecture and identify opportunities to enhance automation and design • Deliver high-quality results aligned with project metrics for velocity, quality, and estimation accuracy • Drive innovation and continuous improvement in automation and testing approaches, adopting new technologies as needed • Contribute to process and workflow improvements while adhering to team standards • Collaborate cross-functionally to align on requirements and deliver solutions that meet business goals • Communicate effectively through clear documentation, code demos, and concise written updates

• Define AI feature specifications upfront — including acceptance criteria, evaluation metrics, prompt contracts, and expected behaviors — and champion this spec-driven approach across the team. • Own end-to-end AI feature delivery across the full AI SDLC: spec definition, prototyping, development, evaluation, deployment, and production monitoring. • Build production-grade LLM and agentic AI applications using Spring AI — including RAG pipelines, agent orchestration, tool-use patterns, guardrails, and human-in-the-loop workflows. • Architect and operate AWS AI infrastructure (Bedrock, Bedrock Agents, Agent Core, SageMaker) alongside core AWS services (ECS/EKS, Lambda, S3, DynamoDB, RDS, API Gateway). • Design and implement scalable microservices and distributed systems in Java, TypeScript, and Python that power the Archer AI platform. • Build CI/CD pipelines for AI workloads — including LLM evaluation pipelines and automated regression testing for AI outputs — using Terraform, CloudFormation, Docker, Kubernetes, and GitHub Actions. • Drive AI-specific operational practices: observability, drift detection, quality scoring, feedback loops, and incident response for non-deterministic systems. • Communicate technical concepts clearly to both technical and non-technical stakeholders; author AI specs, design documents, and architectural decision records. • Mentor engineers, conduct thorough code reviews, and champion engineering excellence.

Role Description We have a full time position available for a WMS Administrator in Brazil. As a part of our sustainment team, your role is to provide day-to-day operational assistance and support for the Warehouse Management Solution (WMS) to continue to build value for our customers’ distribution solutions. - Troubleshoot business and operational issues associated with the Warehouse Management System (WMS) and ancillary software. - Quantify issues and provide supporting data if issues are escalated to ERP Vendor, Honeywell/Vocollect, RF Hardware Provider, Seagull Scientific, Business Objects, Loftware, or other third parties. - Manage the WMS environments and migration of configurations between environments. - Report changes in Dashboard, SSRS and Crystal Reports; such as modifying existing reports with additional search criteria or adding new search field elements, and creating new report pages for single tables or multiple tables using simple joins. - Develop and mentor operations team members as WMS Super Users and Trainers on warehouse and distribution best practices with WMS. - WMS data administration including: new users, menus, locations, pick and put-away sequences, zone data, etc. - Designing and implementing enhancements and modifications to existing customer WMS environments. - SQL performance monitoring / index and query tuning. Qualifications - BA / BS Degree, Computer Science, MIS, or equivalent. - Relevant experience in a similar environment. - Strong analytical and problem-solving skills. - Ability to prioritize tasks and self-manage. Requirements - Supply chain and distribution industry knowledge and experience. - Intermediate to Advanced experience in database (SQL / Oracle) queries and stored procedures. - Expertise with interface technologies including TCP/IP Sockets, XML, Table-to-Table, etc. - Barcode scanning and RF hardware (Intermec, LXE, Motorola, Symbol). - Warehouse Management Systems (WMS) expertise in HighJump Software, RedPrairie (JDA), Manhattan Associates, SAP- WM, Oracle-WM, Accellos, Infor, etc. - Voice software expertise in (Honeywell/Vocollect, Voxware, TopVox, Lucas, etc). - Labeling (Bartender or Loftware) experience a plus. - Reporting (Cognos, Business Objects, SSRS) experience a plus. - Networking (Cisco, WAN/LAN, troubleshooting) experience a plus. Benefits - At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. - Meeting you where you are to create the future you need is at the core of who we are and what we do. - We believe the future is better when supply chains work better. - We are an equal-opportunity employer and committed to inclusion in the workplace. - We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued.

• Design, develop & maintain AI-driven solutions using Python, LLM frameworks, APIs and modern AI tooling • Build and evolve generative AI and agentic systems, including architecture design, technical specs & design reviews • Collaborate cross-functionally with product, data & engineering teams to deliver scalable, reliable AI solutions • Deliver high-quality, unit- & integration-tested components following best practices and Agile methodologies (Scrum/Kanban) • Contribute to feature estimation, system enhancements and continuous optimisation of algorithms and AI performance • Work in a fast-paced, agile environment, taking ownership beyond your core scope and supporting broader team initiatives

• Process contracts for software, subscription, hardware, and support renewals • Assist in procurement of third-party products and services • Record revenue and direct cost of sales • Review Contracts to calculate total amount due from customers • Enter sales orders for new orders, add-on sales and projects • Responsible for the procurement process related to third party vendors and service providers • Assist customers both internally and externally • Process all credit requests working closely with Accounts Receivable • Identify billing issues and work with internal and external staff to resolve • Alert management with revenue impacting issues

Role Description Infios is seeking successful, experienced, and strategic Account Executive in the Eastern US with experience selling supply chain management software solutions at the enterprise level. This role is for high-impact sellers who thrive on building trusted advisor relationships, driving new business, and delivering measurable outcomes for customers. - Develop and execute comprehensive account plans, including executive-level relationship mapping, white-spacing, and cross-functional engagement strategies. - Aggressively prospect into new enterprise accounts, leveraging both marketing leads and personal networks to ensure 3–4x pipeline coverage. - Guide opportunities through the entire cycle, from prospecting and discovery to executive presentations, contract negotiation, and closing high-value deals. - Serve as a thought leader in the supply chain space, bringing unique insights and expertise that help shape customer strategies and demonstrate Infios’s market leadership. - Connect customer objectives to Infios solutions, building ROI-driven business cases that position Infios as the partner of choice. - Collaborate across internal teams — presales, solution consulting, marketing, and customer success — to deliver strong outcomes and ensure customer success. - Maintain rigorous pipeline management, forecasting, and CRM documentation to provide predictable results and clear visibility for leadership. - Actively engage in the Infios customer community, leveraging references, success stories, and peer networks to drive growth and strengthen relationships. Qualifications - Proven track record of consistently exceeding enterprise software sales quotas ($500K+ ACV with long sales cycles). - Comfort working at the C-suite and executive level, with strong influence, consultative selling, and negotiation skills. - Experience in hunting new logos while expanding existing accounts through strategic relationship-building and value-based selling. - Strong background in supply chain management solutions is preferred but not required, with the ability to differentiate Infios in a competitive market. - Excellent presentation, communication, and facilitation skills, with the ability to deliver boardroom-ready messaging. - Highly disciplined in sales process execution, including pipeline coverage, forecasting accuracy, and CRM utilization. - Team player who thrives in a collaborative, entrepreneurial culture and contributes to shaping customer and product strategy. - Experience and success in leveraging MEDDPIC, SPIN, Challenger or other sales qualification frameworks. - Background in Supply Chain Software. Benefits - Contribute to a solution recognized in the Gartner® Magic Quadrant™, delivering innovation and measurable value to global customers. - Be part of a fast-paced, global environment with international clients and colleagues. - Access to competitive Medical, Dental, and Vision insurance. - 401K matching program. - Flexible Time Off, 11 paid holidays, and 1 volunteer day per year. - A fun, collaborative, and innovative culture where your input matters. Salary Range From $125K to 150K + commission (final compensation based on experience, performance, and internal equity).

• Manage multiple client implementation projects simultaneously, ensuring delivery on time, within scope, and to quality standards • Develop and maintain project plans, including milestones, timelines, and resource allocation • Track progress, identify risks, and implement mitigation strategies to keep projects on course • Manage scope changes and communicate impacts to timelines, budgets, and stakeholders • Serve as primary client contact, building strong relationships and ensuring a positive experience • Lead client meetings, including status updates, workshops, requirements gathering, and solution demos • Coordinate cross-functionally with Product, Integration, Sales, and Finance teams to align on delivery, scope, and profitability • Support pre-sales activities by validating project scope, timelines, and pricing assumptions • Ensure smooth project handoff to Operations for ongoing support and success • Drive continuous improvement by refining implementation processes and sharing best practices globally

• Work with Oracle, MSSQL, PostgreSQL, MySQL on VMs, in AWS RDS/Aurora as well as OCI managed databases • Work with multiple cloud vendors: AWS, OCI, Azure • Work with AI tools to help improve your understanding, allow experimentation and develop solutions to all sorts of problems and situations • Work with some of the industry leading technologies that monitor, update and alert on our large and diverse infrastructure • Develop and Manage Database processes • Maintain solid database backups • Provide database support for company projects • Support development teams as well as peer groups • Provide performance tuning investigation, expertise and advice • Create and maintain SOP and other documentation • Determine direction for future database architectures • Work with Very Large databases with more than 15+ TB • Review and Manage user sessions, storage, processes, schemas, etc. • Create and use dashboards for alerts, storage trends, query execution times, etc. • Provide data loading and unloading as necessary • Patch database systems manually, with scripts and with enterprise tooling