Role Description As a Collections Specialist, you will be responsible for monitoring the receivables on patient accounts in a long-term care setting. This role is essential to ensuring patient financial services are handled properly. This position is responsible for helping patients understand their pharmaceutical charges and assist in resolving any resident questions or concerns. Duties/Responsibilities - Collect information and verify account-specific billing, insurance, and coding. - Update and document customer accounts designated in the work campaign. - Verify the accuracy of existing account standing and progress accounts accordingly. - Resolve client-billing problems, rescue accounts receivable delinquency, and apply good customer service in a timely manner. - Identify issues attributing to account delinquency and forward issues to appropriate department. - Obtain primary financial data for accounting records. - Check the accuracy of business transactions. - Perform data entry and administrative duties. - Work in conjunction with outside collection agencies. - Conduct outbound calls to reconcile account issues and outstanding account balances. - Ensure compliance through strict adherence to federal and state laws, as well as company policy. - Payment processing and post follow-up. Qualifications - Able to read, write, speak, and understand the English language. - Able to work in a fast-paced environment. - Basic computer knowledge skills required. - Basic math and analytical skills. - Proficient in Microsoft Word, Excel, and Outlook required. - Good organization/Attention to detail. - Able to work at a moderate speed. - Reliable. - Problem solver. - Able to work various shifts and days. - Adaptability to an ever-changing environment. Requirements - High School diploma or equivalent required. - Two (2) or more years of corporate collections work experience, including interaction with a large customer base. - Knowledge of pharmacy operations systems preferred. Physical Demands - May sit or stand seven (7) to ten (10) hours per day. - The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walk. - May be necessary to work extended hours as needed. - May lift and/or move up to 30 pounds. - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Benefits - Medical, Dental, and Vision insurance. - 401 (k) (available for Part Time & Full Time EEs). - Company Paid Life insurance. - Short-term and Long-term disability insurance. - Tuition reimbursement. - Personal Time Off (PTO). - Competitive pay with annual performance reviews and merit-based raises. - Career growth potential. - Annual on-site voluntary Flu Vaccines. - Employee referral bonus program.

• Researches SF to locate bill to email to perm client. • Reads notes in system regarding special handling and/or extended terms. • Uses e-mail template and maintains daily production requirements to send the e-mail to clients in a timely manner. • Adds extended terms to the Welcome e-mail where applicable. • Notates PeopleSoft system that email was sent and sets up a manual follow-up. • Monitors mailbox for client response and resets or removes manual follow-up depending on client's response. • Sends duplicate invoice if client requests. • Prepares legal files for electronic submission to the Recovery Department; Maintains office file documentation. • Prepares Consolidated Aging to distribute to the Credit Managers and run needed aging for pcms. • Credit Card processing support. • Provides clerical support to different collection teams during their clerk’s absences; Handles other special projects as assigned. (As needed) • Reviews return mail and checks PeopleSoft notes to see if an updated address has been provided or a duplicate invoice already emailed otherwise return mail is referred to the PCM • Handles telephone reception as needed; monitors and responds to general, department voicemail messages; Answers incoming overflow of client telephone calls; Takes messages and/or provides information, and/or directs caller to appropriate party; maintains office supplies and equipment for department.

Role Description The Collections Manager oversees day-to-day accounts receivable activities, leading a team responsible for insurance and non-insurance AR. This role focuses on driving timely collections, improving processes, and ensuring consistent and effective practices across the team. The position partners closely with attorneys and Finance to support cash flow and resolve outstanding balances. Key Responsibilities - Manage daily AR operations and supervise a team of Collections Coordinators - Monitor and drive collection efforts to ensure timely payment and reduce aging balances - Track and report on key metrics such as collections, aging, and productivity - Provide coaching, feedback, and support to improve team performance - Partner with attorneys to follow up on outstanding balances and resolve issues - Review reports to identify trends, discrepancies, and opportunities for improvement - Ensure consistent application of collections policies and best practices Qualifications - Bachelor’s degree in Business, Finance, or related field preferred - 5–8 years of experience in collections or revenue cycle management, preferably in a law firm or professional services environment - Prior team lead or supervisory experience preferred - Strong understanding of AR processes and collections strategies - Experience with collections systems (Aderant or similar a plus) - Strong communication, organizational, and problem-solving skills Requirements - Hands-on, results-oriented approach to collections - Builds strong relationships with team members and attorneys - Focused on improving processes and driving consistency - Able to balance day-to-day execution with continuous improvement Benefits - Medical, dental, vision, life and disability insurance - 401(k) Retirement Plan - Flexible Spending & Health Savings Account - Firm-paid holidays, vacation, and sick time - Employee assistance program and other benefits

Role Description The Collections Specialist is responsible for managing the day-to-day collections process and ensuring timely payment of outstanding customer invoices. This role serves as a key point of contact between our clients and internal teams, maintaining professional communication, tracking payment commitments, documenting collection activities, and helping drive successful payment outcomes. The ideal candidate is highly organized, detail-oriented, and an exceptional communicator who can manage a large volume of customer interactions while maintaining positive client relationships. This individual must be comfortable balancing persistence with professionalism and possess the ability to navigate payment conversations with confidence and tact. Key Responsibilities - Collections Management - Monitor outstanding customer invoices and prioritize collection efforts based on aging and payment history. - Conduct consistent and professional follow-up with customers regarding past-due invoices. - Maintain a structured collection cadence to maximize payment recovery while preserving positive client relationships. - Obtain payment updates, expected payment dates, and supporting information from customers. - Escalate collection risks, payment delays, disputes, or concerns as appropriate. - Client Communication - Communicate clearly and effectively through email and other communication channels. - Build strong working relationships with clients while maintaining accountability for payment commitments. - Handle sensitive payment conversations professionally and diplomatically. - Follow up persistently without creating a negative customer experience. - Documentation & Organization - Maintain detailed records of all collection efforts, customer communications, payment commitments, and follow-up activities. - Ensure collection notes are accurate, complete, and entered timely into company systems. - Track outstanding action items and follow-up dates across a large volume of invoices and customers. - Maintain organized records that provide visibility into account status and collection progress. - Internal Collaboration - Provide regular updates to internal stakeholders regarding the status of outstanding invoices and collection efforts. - Respond to inquiries regarding payment status, collection activity, and customer communication history. - Collaborate with Finance, Operations, to resolve issues impacting collections. - Escalate accounts requiring management attention or intervention. - Reporting & Process Improvement - Assist with weekly and monthly collections reporting. - Monitor aging trends and identify accounts requiring additional attention. - Help identify opportunities to improve collection processes and communication workflows. - Support initiatives aimed at improving collection performance and reducing outstanding balances. Qualifications - 3+ years of collections, customer account management, customer service, or related experience. - Previous experience working for a U.S.-based company. - Exceptional written and verbal communication skills. - Strong professional email communication experience. - Outstanding organizational and time-management skills. - Ability to manage a high-volume workload with competing priorities. - Strong attention to detail and documentation practices. - Ability to maintain professionalism in challenging conversations. - Proficiency in Microsoft Excel, Google Sheets, and CRM/account management systems. Preferred Qualifications - Experience in a high-volume collections environment. - Experience working with agencies, media companies, marketing organizations, or service-based businesses. - Experience managing large customer portfolios and complex customer relationships. Success Metrics - Collection effectiveness and reduction of overdue balances. - Timeliness and consistency of customer follow-up. - Accuracy and completeness of collection documentation. - Quality of internal and external communication. - Responsiveness to stakeholder inquiries. - Ability to successfully manage a large volume of accounts and follow-up activities. Reporting Structure - Reports to: VP of Finance, Operations & HR Benefits - A fully remote work environment. - Opportunities for professional growth and career development. - A collaborative and supportive team culture. - Exposure to a fast growing creator economy industry. - The ability to make a meaningful impact on company operations and success.