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Collections Specialist

Anticimex

American Pest, an Anticimex company headquartered in Fulton, Maryland, provides pest management services to commercial, government, and residential clients acro

Collections10 hours ago

Full Time Hybrid Senior

Company Site

Title: Collections Specialist Location: - Columbia, MD, USA - 21.00-29.00 per hour Based on Experience - Hourly - Full Time - Medical, Dental, Vision, 401(K), GSTD, LTD, Life Insurance, PTO, Paid Holidays, Flex Spend Accounts (Medical & Childcare), Accident Insurance, Critical Illness & Hospital Indemnity Plans - *This is a Hybrid role with work from home and at least 3 days in the office per week* At American Pest, we celebrate diversity and welcome individuals from all walks of life to join our team. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you love a fast-paced, team-oriented working environment, American Pest has an exciting opportunity for you! We are currently seeking a friendly, helpful, detail-focused Collections Specialist to join our team. This is a collections role for someone looking to follow up on past-due balances in a helpful and understanding way without harassing our customers. In short, we need the most professional, attentive, driven, and upbeat Collections Specialist we can find. Hopefully, that's you! We offer a stable career opportunity with a company that is growing daily. In fact, we've tripled in size over the last 4 years, and with that kind of growth, many doors are opened to bring in great new people that will help support that kind of rapid expansion. What You'll Get... We want to help our employees build not just a great career, but a great future. When you put your skills to work with American Pest, you'll have access to these great benefits! Health and Well-being: - Blue Cross Blue Shield medical PPO options - Delta Dental and Vision - Prescription drug program - Flexible Spending Accounts (FSA) for medical and childcare expenses - Health Savings Plans (HSA) available with qualified plans - Financial Security: - Competitive hourly compensation with overtime above 40 hours - 401(k) Savings Plans (Traditional & Roth) - Life insurance and short-term disability 100% company paid (with options to buy up) - Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options - Enjoy stable, year-round employment with opportunities for growth - Paid training - Paid time off and eight paid holidays - Opportunities for advancement - What You'll Do...The Collections Specialist for American Pest works closely with the accounts receivable (AR) team and collaborates with other departments to ensure overdue balances from our commercial and residential customers are collected in a timely manner. This role includes making outbound phone calls to customers, running reports in PestPac, and tracking collection efforts. You'll also send notices of upcoming and past-expiring credit cards, provide outstanding customer service regarding collections issues, and work with the AR Manager to develop ways to improve collections issues. Who You Are... So, what does it take to be successful as a Collections Specialist at American Pest? For starters, you'll have an inner drive to deliver the best service possible and satisfy every customer! You'll also have... - Two or more years of administrative/office experience (call center experience preferred) - Experience using MS Windows/Office and cloud-based software - The ability to multi-task and thrive in a fast-paced environment while remaining customer-focused - The ability to work well under pressure of deadlines - Strong verbal and written communication skills - The ability to quickly learn multiple web-based software programs necessary to the essential job functions and cross-department communications - The ability to learn and retain intermediate to advanced pest control industry knowledge through company-provided online, field, and classroom training - Strong data entry skills and a high level of accuracy - The ability to be a positive, professional, upbeat, team player - Strong follow-up skills, high attention to detail, and a desire for getting things right - The ability to concentrate for extended periods of time - A desire to work as part of a team and to provide backup when necessary for team members - Concern for helping people and an aptitude for making people feel important and valued - The ability to read, write, speak, and comprehend English - Legal eligibility to work in the U.S. - A high school diploma or equivalent - Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps: - Application submission - Short phone interview - Schedule an interview and complete our full application - Interview in person at one of our office locations - Emailed offer letter, which is contingent on step 6, tentative start date set - Criminal background check/drug screening/reference check - Official start date confirmed - Welcome!

View details: Collections Specialist

Maryland

$21 - $29 / hour

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Collections Care and Access Assistant

State of Wisconsin

The Wisconsin Department of Health Services - DHS, or DHSWI, is a government agency within the state of Wisconsin. This organization is responsible for maintain

Collections11 hours ago

Part Time Senior

Company Site

Title: Collections Care and Access Assistant - LTE Apply for Job Job ID 21428 Location Madison Agency Historical Society Full/Part Time Part-Time Regular/Temporary Temporary Classification Code 63200 Classification Title Curator Job Description: Introduction The Wisconsin Historical Society, considered one of the nations finest historical institutions, is a State of Wisconsin government agency as well as a mission-driven entrepreneurial organization. The Wisconsin Historical Society (WHS), founded in 1846, ranks as one of the largest, most active and diversified state historical societies in the nation. As both a state agency and a private membership organization, its mission is to help people connect to the past by collecting, preserving, and sharing stories. At its core, WHS believes that increasing the publics knowledge of history has profound societal, cultural, and economic benefit. Its library, archives and collections, historic sites and museums, historic preservation office, and extensive educational programs and community outreach are focused on our vision to enrich and transform lives through unparalleled access to history. Click here for more information about WHS' mission, vision, and core values. Position Summary Under the general direction of the Director of Collections Care and Access and in close collaboration with departmental staff, this position will support projects and activities related to best practices in the care and access of the collection during an exciting period of growth and capacity building. This role requires an individual with a broad interest in history and cultural heritage collections and a willingness to learn and apply new skills. Responsibilities primarily fall into the following areas: Duties and Responsibilities: - Track, document, clean, and organize collections to support collections workflows related to the Wisconsin History Center, including collections care and preparation for display - Aid with collection access and use tracking and documentation projects with data entry and updating databases as appropriate - Support general access and use of the State Archive Preservation Facility as assigned, including Wisconsin Historical Foundation led tours, private tours, public research, and staff scholarship related to the Wisconsin History Center - Assist with facilities care by maintaining clean facility and secure storage standards Salary Information Pay is $18.00 per hour. This classification is in schedule and class 13-04. Please note this is a Limited Term Employment position so it does not include paid time off or benefits upon hire. Job Details A criminal background check will be conducted by WHS prior to an offer of employment to determine if the circumstances of any conviction may be related to the job. This is a Limited Term Employment (LTE) position and limited to 1,039 hours. This position will be part time and average 20 hours per week. Wisconsin residency is required for Limited Term Employment positions. Limited Term Employment (LTE) positions are not civil service classified positions, do not give any rights to permanent civil service classified positions and do not lead to permanent status. WHS does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. Certain positions within WHS may allow remote/work from home flexibility for a portion of their work schedule, depending on the needs of the position and the work unit. This topic and any remote work flexibility that may be available will be discussed in more detail in the interview process. Qualifications - Strong written and verbal communication skills, ability to use them as part of daily work - Ability to work independently and/or in close collaboration with teams - Working knowledge and interest of museum and cultural heritage collections - Comfortable asking questions and contributing to evolving workflows while respecting different perspectives - Ability to remain flexible and adjust to shifting priorities and project needs - Interest and willingness to learn new technology or databases for collections documentation - Ability to handle, measure, and/or move boxes and equipment weighing up to 40 pounds - Ability to ascend and descend a ladder to remove or relocate material on shelves - Have valid driver's license and be able to drive a vehicle We are an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

View details: Collections Care and Access Assistant

Wisconsin

$0 / hour

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NetCredit Collections Representative (Remote)

Enova

Enova International (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks. For over 20 years, Enova has provided over $67 billion in loans and financing to more than 14 million customers by offering a suite of market-leading products powered by the company's world-class analytics, machine learning algorithms and proprietary technology. You can learn more about the company and its portfolio of businesses at www.enova.com.

Collections14 hours ago

Full Time Remote JuniorTeam 1,848Since 2004

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.#BI-Remote #LI-Remote About the role: As a Collections Representative, your core responsibility will be to proactively contact customers with overdue accounts, understand their financial challenges, and collaboratively identify solutions to help them maintain consistent loan payments. This position requires comfort and expertise in navigating and resolving difficult customer situations with professionalism and empathy. Responsibilities: - Manage high volume inbound and outbound calls efficiently to address customers with delinquent loan payments. - Negotiate and execute effective payment arrangements, strictly following Enova's specific call flow to bring overdue accounts current. - Resolve customer concerns and complex issues related to late payments, maintaining a high level of professionalism and empathy. - Communicate clearly and effectively with customers, explaining the implications of overdue payments and offering assistance for financial resolution. - Ensure all customer interactions, payment plans, and relevant information are accurately recorded and maintained in Enova's database. Requirements: - A minimum of 1 year of experience in a high volume debt collections environment, successfully managing both inbound and outbound calls and consistently meeting daily call volume targets. - Exceptional conflict resolution and communication skills, including proven proficiency in active listening and the application of de-escalation techniques during challenging calls. - Strong negotiation abilities, capable of balancing adherence to company policy with genuine customer empathy to secure successful payment arrangements or settlements. - Demonstrated high level of self-management for remote work, including superior time management, strict schedule adherence, and the ability to maintain focus, attention to detail, and perform multiple tasks simultaneously. - Proven ability to think quickly and logically to creatively problem solve and resolve difficult issues effectively under pressure. Compensation: The budgeted hourly rate for this position is $18.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here. This role is fully remote but requires candidates to live in IL, IN, IA, MO, TX, UT, WI, or WY. Benefits & Perks: - Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results. - Health, dental, and vision insurance including mental health benefits - 401(k) matching plus a roth option (U.S. Based employees only) - PTO & paid holidays off - Sabbatical program (for eligible roles) - Summer hours (for eligible roles) - Paid parental leave - DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) - Employee recognition and rewards program - Charitable matching and a paid volunteer day…Plus so much more! About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

View details: NetCredit Collections Representative (Remote)

United States

$18 / hour

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Collections Representative – Seasonal

2Centric

We help companies build their dream team.

Collections16 hours ago

Full Time Remote JuniorTeam 51-200H1B No Sponsor

Company Site LinkedIn

• The Collections Clerk will be responsible for assisting the collections team with all assigned functions. • Responsible for each account that would need any special handling for customer satisfaction, which may include account research and customer requests. • Handle telephone collections on past due accounts receivables • Implement and monitor payment plans • Responsible for call handling and chargebacks • Responsible for quality assurance monitoring • Assist with special requests for both internal and external customers. • Document activity and maintain follow up on all accounts • Respond to customer AR calls with regards to account inquiries. • Provide documentation to customers requesting invoices, statements, etc.

View details: Collections Representative – Seasonal

Virginia

$17 - $25 / hour

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Collections Specialist

Lafayette Federal Credit Union

Collections20 hours ago

Full Time Hybrid Senior

Company Site

Title: Collections Specialist Location: Rockville, MD Job Description NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID.Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 and 2025 award! We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success. - Do you have excellent verbal and written communication skills? - Are you an independent worker? If so, then Lafayette Federal may have the perfect opportunity for you! We are currently seeking a Collections Specialist to join our dynamic team! About us: Our Difference: What makes Lafayette Federal cutting-edge? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! In addition to our Top Workplaces recognition by USA Today, we have also been recognized nationally by (1) Newsweek’s America’s Best Bank’s list, (2) we’ve received a 5-star rating from Bauer financial, and (3) we’ve also received national recognition by S&P Global’ s Top Performing Credit Union’s! Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community. Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry. About the role: We are currently seeking an Collections Specialist to assist the Default Prevention and Recovery department in monitoring loans that are in default in the credit union loan portfolio as well as providing support services in managing the process of loan extensions, loan modifications and foreclosures Requirements A day in the life of a Collections Specialist will include: - Independently prioritizing and executing daily collection activities; contacting members for payment via telephone and email, timely documents and maintaining collection notes and performing appropriate follow-up. - Monitoring and documenting all legal cases as well as tracking documentation sent to collection attorneys. Performing the appropriate follow-up with collection attorneys to ensure due diligence on all legal cases. Reviewing and updating all tracking spreadsheets. - Monitoring, reviewing and updating exception, delinquent and matured loan reports; ensuring timely member billing and loan payment processing. - Assisting in activities related to loss mitigation to include loan extensions, loan modifications and foreclosures. - Maintaining mortgage and consumer collection queues to ensure legal action and consumer loan charge offs are performed timely and accurately. - Ensuring that procedures regarding account sweeps, member notifications and collection notes are followed. Updating all member accounts within established timeframes to achieve maximum collection of past due debts. - Troubleshooting and resolving member and internal inquiries in a timely, friendly and professional manner. Ensuring all written and verbal member correspondence and all related information are documented and/or scanned accurately and timely into the Asset Recovery system. Top benefits or perks: Joining Lafayette Federal comes with perks to support you in your personal and professional journey. We provide employees with a generous benefits package including: - Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan) - Fully funded deductible (HMO Plan) - 401k employer matching contribution - Income protection with life insurance, short and long-term disability - Paid time off, holiday leave & birthday leave - Educational assistance - Commuter benefits program and more! Pay: $52,621 - $56,000 annually (or $25.30 - 27.59/hr) depending on experience and qualifications. Location: We are headquartered in the heart of Rockville, MD where career growth meets urban vitality. Experience the perfect balance of professional opportunity and a lively community, creating a unique environment for success and fulfillment. $52,621 - 56,000 Annually (or $25.30 - 27.59/hr)

View details: Collections Specialist

District Of Columbia + 2 more

$52.6K - $56K / year

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Property Management Collections

Transworld Systems Inc.

Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle.

Collections21 hours ago

Full Time Remote Mid LevelTeam 10,001

Role Description After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. This is a remote/work from home position. Compensation: $16-18 per hour based on experience Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Responsibilities: - Outbound calling and accepting incoming calls regarding past due accounts - Securing payments on accounts that are past due Qualifications - High School diploma or equivalent - Previous experience in monitoring rent collections and managing delinquencies - 2 years of previous experience in property management - FDCPA knowledge - Professional phone etiquette and solid negotiating skills - Positive attitude and strong customer service aptitude - Ability to problem solve and multitask - Willingness to maintain confidentiality - Ability to exchange accurate information effectively over the phone Requirements - Minimum internet speed requirements for remote work: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Speed Test Results: 25 mbps download, 20 mbps upload Benefits - Work from home - Paid training - Team-oriented work environment - Growth opportunity - Generous bonus opportunity - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

View details: Property Management Collections

United States

$16 - $18 / hour

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Collections Specialist

YA Group

YA Group is an international professional services organization providing forensic consulting, engineering, risk mitigation, and related services. Founded over 25 years ago as a property damage consulting firm, YA has expanded through organic growth and strategic acquisitions. Today, YA has over 800 professionals dedicated to excellence, partnership, and driving innovation. YA Engineering Services (“YAES”) is a national forensic multi-disciplinary consulting firm. YAES provides immediate response to new assignments, performs investigations in a timely manner, and provides comprehensive reports that are clear, concise, and backed by reasonable analyses and recommendations.

Collections1 day ago

Full Time Remote Mid Level

Role Description The Collections Specialist / Senior Collections Specialist will support YA's accounts receivable collection efforts by managing customer portfolios, performing proactive follow-up on outstanding balances, resolving payment issues, documenting collection activities, and partnering with internal and external stakeholders to support timely cash collections and aging reduction. This role works closely with customers, insurance carriers, attorneys, operations teams, and finance partners to maintain accurate receivable records and drive successful collection outcomes. YA is hiring at both the Collections Specialist and Senior Collections Specialist levels. Candidates will be considered for the appropriate level based on: - Industry experience - Years of experience - Complexity of collections portfolios managed - Demonstrated ability to independently resolve collection challenges This is a fully remote role open to candidates located anywhere in the United States. Qualifications - 2–5+ years of accounts receivable, collections, billing, customer service, or related finance experience - Experience collecting on professional services invoices within a project-based organization is strongly preferred, including: - Building consulting - Engineering - Construction consulting - Forensic consulting - Architecture - Environmental consulting - Insurance services - Similar professional services environments - Strong analytical and problem-solving skills - Excellent organization, follow-up, documentation, and time-management skills - Professional communication skills - Ability to manage multiple priorities and deadlines in a fast-paced environment - Strong attention to detail and commitment to accurate recordkeeping - Proficiency in Microsoft Office applications, including Excel - Experience with ERP or accounting systems such as NetSuite preferred - Experience with reporting tools such as Power BI is a plus - Demonstrated ability to support peers, share knowledge, and help drive accountability within a team environment Requirements - Manage complex collection portfolios, including: - Escalated accounts - Aged balances - Disputed receivables - Legal-related accounts - High-priority insurance carrier receivables - Partner with carriers, attorneys, customers, internal finance teams, operations, and leadership to identify payment barriers and drive timely resolution - Perform proactive follow-up on outstanding invoices, payment status, portal submissions, claim documentation, and other collection requirements - Review account history, billing details, statements of insurance, customer correspondence, and supporting documentation to determine appropriate collection actions - Serve as an escalation point for complex customer issues and support resolution of disputes, short payments, unapplied payments, and documentation gaps - Assist with prioritizing collection activities, monitoring aging trends, and identifying accounts requiring management attention or escalation - Support team members by sharing best practices, answering process questions, reviewing collection approaches, and helping ensure consistent execution - May serve as a team lead and may assume supervisory responsibilities over time, including: - Coaching - Workload coordination - Performance follow-up - Process compliance - Prepare collection updates, account notes, aging commentary, and reporting insights to support management review and month-end reporting - Contribute to process improvement initiatives related to collections workflows, escalation procedures, reporting, documentation standards, and cash application coordination Benefits - Employee-focused culture - Strong commitment to work-life balance - 100% remote work - Flexible vacation - Paid family care and sick leave - Parental leave - Comprehensive benefits - 401(k) with company match Fraudulent Recruitment Alert Please be vigilant against fraudulent recruitment attempts. YA will never ask for personal financial information (such as bank account numbers or identification numbers) via social media or chat-based apps. We also will not request money for the purchase of business equipment or conduct interviews solely via text message. All official email communications regarding your application will come from notify@dayforce.com or directly from a member of our talent team using an yagroup.com domain name. If you suspect any fraudulent activity, please contact us directly at careers@yagroup.com .

View details: Collections Specialist

United States

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Manager - Rentals Collections

Zillow

Reimagining real estate to make it easier than ever to move from one home to the next.

Collections1 day ago

Full Time Remote LeadTeam 5,001-10,000Since 2006H1B Sponsor

Company Site LinkedIn

Role Description As the Manager, Collections, you will lead a team of collections professionals (including both onshore FTEs and offshore BPO partners) responsible for end-to-end B2B collections activity. You will set the strategic and operational direction for your team, balancing performance management, process optimization, and cross-functional partnership to drive measurable improvements in collections results. Your leadership will directly impact the company's ability to scale, support revenue growth, and deliver a seamless customer payment experience. You Will Get To: - Lead, coach, and develop a high-performing collections team (onshore FTEs and BPO supervisors), including recruiting, hiring, performance management, career development, and headcount forecasting. - Drive quarterly reductions in past-due AR balances and improvements in days-to-pay; establish, monitor, and report on operational KPIs and OKRs using analytics to identify trends and corrective actions. - Own end-to-end collections operations: account management, escalation handling, status updates, and quality control and auditing across onshore and offshore teams. - Lead onboarding, training, and implementation for BPO partners and systems; maintain process documentation and drive continuous improvement. - Maintain and enforce the corporate credit policy, including monitoring credit reviews and approvals. - Collaborate cross-functionally with Finance, Accounting, Sales, and Customer Success to streamline issue resolution and improve the customer payment journey. - Identify and implement automation and system enhancements using tools such as Zuora, HighRadius, and Salesforce. - Contribute to broader Finance Operations scaling initiatives and conduct monthly collection reviews with each Zillow product team. Qualifications - 6+ years of experience in B2B credit and collections, including at least 2 years leading teams or team leads. - Proven track record of driving measurable improvements in key collections metrics, including days overdue, days to pay, and dispute resolution cycle time. - Deep expertise in the full order-to-cash process, including collections operations, cash applications, and accounting for bad debt and sales allowances. - Experience with collections and financial systems such as Zuora, HighRadius, Salesforce, Workday, Oracle, or SAP, and proficient in Excel and Google Sheets for data management and reporting. - Strong operational focus and a demonstrated ability to build and refine collections workflows; comfortable leveraging AI tools to identify and automate manual processes at scale. - Experience managing BPO or offshore vendor relationships, including onboarding, training, and performance oversight. - Balance business acumen with empathy in customer-facing situations and bring significant experience in customer negotiations and issue resolution. - Clear and effective communication across levels, with strong critical thinking, problem-solving, and organizational skills. Requirements - Remote position; employees may live in any of the 50 United States, with limited exceptions. - In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $77,400.00 - $123,600.00 annually. - In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $73,500.00 - $117,500.00 annually. - Eligible for equity awards based on factors such as experience, performance, and location. - Employees will not be paid below the salary threshold for exempt employees in the state where they reside. Benefits - Competitive base salary. - Equity awards based on experience, performance, and location. Company Description At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing, and renting with greater ease and confidence. - Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025. - Included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture.

View details: Manager - Rentals Collections

United States

$73.5K - $123.6K / year

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Collections Specialist

Sedgwick

Collections1 day ago

Full Time Remote Mid LevelTeam 10,001+H1B Sponsor

Company Site LinkedIn

Role Description The Collections Specialist is responsible for managing a complex portfolio of accounts and leading collection strategies to ensure timely recovery of outstanding payments and minimize bad debt exposure. This role applies advanced knowledge of accounts receivable and collections principles to evaluate risk, resolve escalated and non-routine issues, and determine appropriate courses of action. - Manages a portfolio of high-risk, high-value, and complex customer accounts; develops and executes tailored collection strategies to drive resolution and reduce financial exposure. - Evaluates account status, payment trends, and risk indicators to determine appropriate collection approach, exercising independent judgment in situations that may not be fully addressed by established procedures. - Leads resolution of escalated, sensitive, or non-routine collection issues by analyzing root causes, collaborating with cross-functional partners, and determining appropriate corrective actions. - Investigates and independently resolves billing discrepancies, disputes, and account issues, ensuring timely and accurate resolution while balancing customer relationships and financial outcomes. - Identifies delinquency trends, systemic issues, and process gaps; recommends and supports implementation of process improvements to enhance collection effectiveness and reduce recurring issues. - Serves as a subject matter expert for collections policies, procedures, and systems; provides guidance to team members and supports consistent application of best practices. - Reviews and monitors aging reports and account performance metrics; takes proactive action to mitigate risk and improve collection outcomes. - Ensures accurate and complete documentation of collection activities, escalations, and account resolutions in compliance with internal controls and reporting requirements. - Partners with Billing, Pricing, Operations, and leadership to resolve complex issues, influence decision-making, and improve end-to-end accounts receivable processes. - Supports month-end close activities, including account reconciliation, reporting, and identification of variances or risks impacting financial results. - Mentors and supports onboarding of team members, providing guidance on complex issue resolution, best practices, and effective collection strategies. - Prioritizes workload, balances competing priorities, and independently manages assignments in a fast-paced environment while meeting performance expectations. - Maintains a high level of professionalism and customer focus while managing sensitive or escalated client interactions. Qualifications - Bachelor’s degree in accounting, finance or a related field from an accredited college or university preferred. - Five (5) years of related experience in accounts receivable, collections, or related financial operations including managing complex accounts, escalations and customer disputes, or equivalent combination of education and experience required. - Demonstrated leadership presence with the ability to mentor, coach, and influence junior team members. - Strong analytical and problem-solving capabilities with process improvement focus. - Demonstrated ability to handle complex collection matters and escalations. - Solid understanding of accounting principles related to accounts receivable and collections. - Strong communication, negotiation, and interpersonal skills with the ability to influence outcomes, mentor peers, and effectively manage sensitive or escalated customer situations. - Proficiency in accounting software (e.g., QuickBooks, SAP, Oracle, NetSuite) and Microsoft Excel (intermediate proficiency with pivot tables and VLOOKUPs preferred). - High attention to detail and accuracy in financial reporting and data entry. - Ability to manage multiple priorities and meet deadlines in a fast-paced environment. - Customer service-oriented with a positive attitude and ability to resolve disputes professionally. - Experience with automated Accounts Receivable systems and tools (e.g., High Radius). - Knowledge of the TPA industry. - Ability to work in a team environment. - Ability to meet or exceed Performance Competencies. Benefits - Flexible work schedule. - Referral incentive program. - Career development and promotional growth opportunities. - A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one. Company Description

View details: Collections Specialist

Indonesia

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Senior Collections Representative

Sedgwick

Collections1 day ago

Full Time Remote SeniorTeam 10,001+H1B Sponsor

Company Site LinkedIn

• Manages a portfolio of customer accounts and proactively contacts clients regarding overdue balances using a variety of communication methods, applying established collection practices and sound judgment to secure payment. • Reviews and evaluates account status, aging, and payment history to determine appropriate collection actions within defined policies and procedures. • Investigates and resolves billing discrepancies, payment issues, and customer inquiries by analyzing account data and collaborating with Billing, Pricing, and Operations teams. • Interprets policies, procedures, and account information to resolve moderately complex collection issues and recommend appropriate solutions. • Escalates non-routine, highly complex, or sensitive matters to management when they exceed established authority or guidelines. • Maintains accurate and complete documentation of collection activities, customer interactions, and account resolutions within designated systems. • Prepares and analyzes aging reports and account reconciliations to support collections activity and financial accuracy. • Communicates collection policies, payment expectations, and account status clearly and professionally to customers and internal stakeholders. • Identifies recurring payment or billing issues and communicates trends or observations to management to support process improvement efforts. • Supports month-end close activities by preparing accounts receivable reports, reconciling balances, and ensuring accuracy of financial data. • Prioritizes work, manages competing deadlines, and completes assignments independently while adhering to established processes and performance expectations. • Delivers a high level of customer service, maintaining professionalism and positive working relationships throughout the collections process.

Oracle

View details: Senior Collections Representative

Alabama + 3 more

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