• Join TrueCommerce at a critical point in our growth, be the technical advisory that helps sales win deals. • The Senior Sales Engineer plays a critical role in helping TrueCommerce win complex B2B integration opportunities by serving as the technical authority, trusted advisor, and solution strategist throughout the sales process. • Customers rely on TrueCommerce to connect mission-critical business systems, trading partners, and workflows; they need confidence that our EDI, API, supplier enablement, and ERP-integrated solutions will solve their business challenges and work successfully in their environment. • In partnership with Account Executives, Product, Implementation, and Services teams, you will lead technical discovery, design tailored solution approaches, deliver compelling demonstrations, support technical validation and proof-of-concept activities, and ensure a clear handoff from sale to implementation. • Your impact will be measured by your ability to increase technical win rates, accelerate deal progression, reduce implementation risk, strengthen customer confidence, and translate complex integration requirements into clear business value for prospects, customers, and partners.

Role Description As a Senior Solutions Engineer, you’ll act as the technical backbone of our sales and customer engagement process. You’ll collaborate with Sales, Engineering, and Customer Success teams to design, present, and deliver impactful automation solutions. This role blends hands-on technical work with strategic engagement — ideal for someone who thrives at the intersection of technology, business value, and customer experience. Key Responsibilities - Pre-Sales & Technical Enablement: - Partner with the Sales team to understand customer requirements and design tailored AI automation solutions using Enterprise Bot’s platform. - Deliver compelling product demos, proof-of-concepts (POCs), and presentations that clearly communicate technical and business value. - Lead technical discovery sessions and develop architecture proposals and integration plans. - Solution Design & Delivery: - Translate business requirements into scalable, secure, and maintainable solution architectures. - Collaborate with Engineering teams during pilots and implementations to ensure seamless technical delivery. - Provide technical validation and support during critical phases of the sales cycle. - Customer Engagement & Partnership: - Build trusted relationships with customers by acting as a technical advisor throughout the engagement. - Ensure customer success by proactively identifying risks and helping resolve technical challenges. - Be available to support key customer engagements or escalations when necessary. - Cross-Functional Collaboration: - Work closely with Product, Engineering, and Customer Success to align roadmap priorities with customer feedback. - Contribute to technical enablement materials, training sessions, and playbooks to strengthen overall sales effectiveness. - Advocate for customer needs within the organization and help improve solution delivery processes. - Thought Leadership & Market Engagement: - Represent Enterprise Bot at industry events, webinars, and conferences. - Stay up to date on AI automation trends, cloud technologies, and emerging best practices in the B2B SaaS landscape. - Contribute to positioning Enterprise Bot as a trusted technology partner and thought leader in intelligent automation. Qualifications - Bachelor’s degree in Computer Science, Engineering, Business, or a related field (Master’s preferred). - 5+ years of experience in Pre-Sales, Solutions Engineering, or similar roles, with at least 2 years at a senior level. - Experience with voice technologies such as ACD and IVR workflows is a must. - Proven track record in B2B SaaS or AI automation environments (experience in conversational AI, RPA, or cloud-based automation is a strong plus). - Ability to communicate complex technical concepts clearly to both technical and non-technical audiences. - Native-level proficiency or highly fluent in Polish and English. - Strong understanding of enterprise systems (CRM, ERP, cloud infrastructure, APIs, etc.). - Excellent communication, presentation, and relationship-building skills. - Ability to manage multiple priorities and perform under pressure in a fast-paced, high-growth environment. Preferred Qualifications - Hands-on experience with CRM or presales tools (e.g., Salesforce, HubSpot). - Familiarity with cloud platforms such as AWS, Azure, or Google Cloud, and related certifications. - Understanding of NLP, automation workflows, or integration frameworks (REST, GraphQL, etc.). - Experience in enterprise-scale solution delivery and customer success collaboration. Benefits - Be part of a rapidly growing company at the forefront of AI automation and conversational AI solutions used by leading global enterprises. - Shape solutions that make a measurable impact for Fortune 500 clients and leading European enterprises. - A culture comprised of diverse, global teams who have a passion for collaboration, creativity, and excellence in client service. - A competitive salary and scope for further advancement. - A great environment that promotes open feedback and a flat hierarchy, working at Enterprise Bot is a refreshing mix of purpose, challenge, and fun.

• Develop customer relationships with existing and potential new customers • Translate customer needs into IMI solutions • Responsible for Inquiry to Order within the district Västerbotten/Norrbotten • Customer management of the assigned customer base • Inform customers about price changes, condition changes, and new products

• Act as the primary technical point of contact for key strategic clients, fostering deep relationships and trust to ensure long-term business growth. • Proactively manage and grow existing accounts, identifying opportunities to expand the use of Citrix solutions. • Develop a thorough understanding of each client’s business objectives, needs, and technical challenges. • Collaborate closely with partners and clients to implement tailored strategies that leverage the full Citrix portfolio. • Ensure high levels of client satisfaction by consistently delivering value and providing proactive support throughout the client lifecycle. • Drive the adoption of Citrix solutions, ensuring clients fully realize the value of the products. • Work with clients to identify gaps in their IT capabilities and propose solutions that align with their long-term business goals. • Collaborate with technical teams and partners to deliver solution demonstrations, workshops, and proof-of-concepts (POCs) to showcase the capabilities Citrix solutions. • Work closely with internal teams, including sales, engineering, customer success, and technical support, to ensure client needs are met. • Act as a client advocate within Arrow and Citrix, providing feedback to product management and development teams to drive product improvements. • Collaborate with marketing and sales leadership to develop targeted campaigns and initiatives that promote Citrix solutions.