Sandvik

Role Description Are you driven by process excellence, global collaboration and continuous improvement? At Sandvik Mining, we’re looking for a Process Expert – Ground Support Division to drive our global process governance and support business-driven improvements. In this role, you guide process owners in understanding and improving global end-to-end processes. You help them engage with requestors, clarify business needs, assess impact and ensure changes are aligned with global standards, controls and business value. Location: flexible location within one of our entities, with ability to work during European working hours. What you will be doing: - Support global process owners in documenting, governing and improving end-to-end processes. - Be a part in the designing of a demand process that embraces speed and quality. - Guide process owners in engaging requestors, clarifying needs and defining expected business outcomes. - Facilitate workshops with process owners, requestors, functional experts and IT. - Translate business needs into clear requirements, specifications and acceptance criteria. - Map AS-IS and TO-BE processes and identify opportunities for standardisation, automation and control improvements. - Act as the link between Process owners and IT for process improvements, ERP enhancements and system changes. - Support prioritisation of change requests based on value, risk, urgency and global impact. - Maintain process documentation, decision logs and knowledge material to support rollout and continuous improvement. Qualifications - A degree in Business, Finance, Engineering, Process Management or similar. - 5–7 years experience in process management, process governance, global standardisation or similar. - Good understanding of global end-to-end processes across Purchasing, Sales, Finance and Operations. - Experience working with process owners, requestors and cross-functional stakeholders. - Strong facilitation skills and the ability to translate business needs into structured requirements. - Knowledge of process mapping, AS-IS / TO-BE documentation, controls and continuous improvement. - Analytical, structured and proactive mindset with strong communication skills. - Fluent in English; additional languages are an advantage. - Willingness to travel internationally. Benefits - A collaborative, inclusive, and forward-thinking work environment. - The chance to support strategic initiatives that shape the future of our industry. - Opportunities for personal and professional growth. - The ability to make a tangible impact on a global scale. Company Description Sandvik Ground Support provides leading solutions for mining and tunnelling, supported by innovation, digitalization and sustainable engineering. We work globally to improve safety, productivity and efficiency for our customers.

• set the strategic direction for sales activities in the area • ensure alignment with global targets and marketing plans • drive the global strategy on a regional level • maximize customer value by refining the local business plan • report to VP Sales and collaborate with management team • actively build and maintain relationships with key customers and stakeholders • lead and inspire a sales organization of about 60 people

Role Description As a Sales Engineer, you’ll play a vital role in growing market share, introducing new products, and strengthening customer relationships. You will: - Drive Growth – Develop new end-user customers and expand distributor partnerships to increase market coverage and product penetration. - Be the Expert – Provide technical guidance and product support, particularly on new product lines like solid carbide drills, high-performance taps, and indexable tooling. - Collaborate for the Future – Work closely with customers and distributors to understand tooling needs and share insights with our Product Management team. - Train & Support – Lead product training sessions and new product introduction meetings with distributor and customer personnel. Your Key Responsibilities: - Pursue sales leads and conduct regular customer visits - Respond to complex customer inquiries and provide tooling recommendations - Maintain CRM system (contacts, opportunities, customer data) - Achieve sales goals and deliver on regional marketing initiatives - Ensure compliance with safety procedures and site-specific protocols - Travel within the territory, with occasional international trips - Maintain and operate a company vehicle Qualifications - Bachelor's degree in Applied Sciences or equivalent experience - 3+ years of experience with metalworking/cutting tools - 3+ years of sales experience - Strong communication and presentation skills (small and large groups) - Proficient in MS Office; CRM experience preferred - Fluent in English, with solid mathematical and analytical ability - U.S. work authorization and valid driver’s license required - Able to pass customer facility clearance and travel as needed Benefits - The opportunity to make a direct impact on our business performance. - The chance to be part of an ambitious team in an industry-leading company. - Continuous professional development and training opportunities. - A career path designed to help you reach your full potential. - A comprehensive compensation package, including: - Competitive salary and performance-based incentives. - 401(k) retirement savings plan with core contribution and match. - Health, dental, and vision insurance. - Disability and life insurance. - Paid family leave. - A company-supplied vehicle. Company Description Dormer Pramet is a leading global supplier of metal cutting tools and related services, part of Sandvik Group. The manufacturing industry has always been about working together. We exist to protect that legacy, leading the way with a globally connected network of manufacturers, partners and suppliers to deliver certainty at every turn. We serve over 100 markets worldwide through our enhanced distribution network, ensuring greater reach and reliability. Whenever or wherever there’s a need for cutting tools, we’re there to deliver. For customers, and for the entire manufacturing community.

• Inspect equipment to ensure proper functioning and identify faults and failures • Adjust equipment and repair/replace defective components or systems as required to restore equipment to original manufacturing specifications • Verify the proper operation of repaired equipment • Oversee commissioning of new equipment • Accurately complete time sheets, technical reports, failure reports and parts lists • Stay current with industry, customer and product developments and technical best practices • Perform other duties as assigned

Role Description As an Audience & Messaging Specialist, you build and maintain Seco’s audience segmentation and messaging frameworks – ensuring marketing programs and campaigns are built on a deep, shared understanding of our customers by defining target audiences, developing persona driven insights, and creating messaging frameworks that guide engagement across the funnel. You translate insights into clear guidance that teams across our marketing and communications ecosystem rely on. In this role, you connect regularly with Marketing Strategy & Customer Insights, Marketing Program, Communications, and Marketing Activation colleagues to keep our messaging aligned, evidence-based, and audience-first. What You Will Do - Develop and refine audience segmentation and persona frameworks that guide our marketing and communication efforts. - Develop clear, targeted messaging platforms that align with Seco 2030 strategic goals. - Work with cross-functional teams to shape narratives, tone, and message architecture for different audiences and funnel stages. - Create and maintain messaging frameworks rooted in real customer motivations, needs, and behaviors. - Partner with Insights to evaluate messaging effectiveness and turn data into clear improvements. - Support the team in feeding insights and performance learnings back into personas and message frameworks. Qualifications - At least 7 years' experience in audience strategy, customer insights marketing, customer experience, demand generation with strong segmentation expertise. - Background in B2B audience strategy, messaging, content strategy, or brand communications. - Experience developing audience segmentation or personas grounded in insights. - Familiarity with program-led or portfolio-based marketing models. - Strong writing skills – clear, structured messaging is central to the role. - Experience working with data, measurement, or performance insights, especially when translating complex findings into practical guidance. - Curious, structured, and creative. - Ability to collaborate openly, adapt quickly, and bring a thoughtful, audience-first approach to every conversation. Location & Work Model Fully Remote: Candidates must reside in Mexico, the United States, or Canada and have a suitable home office environment, including reliable internet connectivity and a distraction-free workspace. No office attendance is required for this position. Benefits - We invest in our people and support both professional and personal wellbeing. - Competitive salary and performance-based incentives. - 401(k) with up to 8% company match. - Generous PTO and 11 paid holidays. - Comprehensive health, dental, and vision coverage. - Company car, laptop, phone, and tools to succeed. - Tuition reimbursement and paid volunteer time. - Wellness programs and employee referral bonus. Our Culture Our values guide how we work every day: - We Win Together - We Stay Curious - We Act Responsibly - We Put Customers at the Center We are committed to creating an inclusive environment where individuals can grow, contribute, and make a meaningful impact.

• Account for all materials and supplies in the facilities; audit goods received into warehouse. • Oversee receipt, storage and shipment of materials, and related reporting in accordance with established procedures. • Prepare and coordinate schedules for shipping and receiving materials to control the flow of goods and regulate warehouse space. • Ensure the effectiveness of operating procedures, space utilization, and maintenance and protection of facilities and equipment. • Process sales orders and invoices. • Update and maintain the warehouse location system. • Participate in customer on-call services as required. • Perform other duties as assigned. • Comply with safety policies and applicable government, customer or industry regulations or requirements. • Responsible for identifying and reporting any unsafe work habits, workplace incidents and / or near misses. • Perform risk assessments (“Take Five”) prior to each task. • Maintain orderly work area and ensure housekeeping requirements are met. • Attend Environmental, Health and Safety related trainings. • Wear the required personal protective equipment (PPE) assigned for each task.

Role Description We are currently looking for an Outbound Planner working out of either Romeoville, Illinois, or Elko, Nevada. The Outbound Planner manages all activities for the customer. This includes customer order flow, and all other issues and requests from the Sales Area. The role is also the customer facing role for the frontline regions and is responsible for customer analysis and performance. What you will do: - Order processing: - Daily release of customer orders and include the management of auto, mass and manual release orders. - Daily review of suspended orders. - Execute the cancellation of orders based on customer requests, superseded items, etc. - Work actively with Inventory, Warehouse, and Freight teams to ensure an efficient flow of customer orders within the Core Network. - Interface with Order Desk, Customer Services Centers, and front line Sales Staff to ensure expected customer service. - Monitoring of Outstanding Sales Orders in the interface between Logistics Operations and the Sales Area. - Resolve order issues like incorrect addresses, shipping instructions, etc. - Aging management: - Resolve any allocation problems on a daily basis, specifically suspended orders or cycle count problems. - Daily review and resolution of outstanding orders where source change has to be done, where it is linked to PO or DRP, or where an order needs to be placed. - Weekly review of “Hold till complete” orders, where inventory has become available or where new PO or DRP has to be created. - Logistics Process and Support (LPS): - Review and resolve LPS tickets relating to expediting orders, shipment discrepancy etc. on a daily basis. - Review Unit Down Orders and expedite accordingly on a daily basis. - Tracking of all LPS for timely and quality resolution. - General: - Daily resolution of Sales orders that did not generate Purchase Orders in System 21. - Quarterly review and maintenance of Customer Masters. - Weekly communication with internal/external customers regarding progress on all open orders. Qualifications - Bachelors’ Degree - Minimum 2 years’ experience in Order processing, Distribution, Supply Chain and Customer Service - Experience managing internal and/or external customer accounts - Good working knowledge of International Trade and Freight process. - Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) - Prior exposure to Aurora, DI, and PowerBi is an advantage. - Experience in interacting with Logistics Service Providers. - Experience with a Transport Management System desirable. Benefits - Comprehensive total compensation package including a competitive package of health, dental and disability insurance. - 401(k) retirement savings plan. - Opportunities for professional competence development and training. - Opportunities for career advancement. Compensation The anticipated salary range for this position is $82,000–$95,000 for roles based in Romeoville, IL. For positions located in Elko, NV or Remote, compensation will be determined based on the applicable regional salary range. Final compensation will be based on factors such as skills, experience, qualifications, and geographic location. How to Apply For immediate consideration, please apply online at http://www.sandvik.com/careers . Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

• Lead and develop high-performing Customer Service teams. • Define and implement service strategies, standards, and best practices. • Drive customer satisfaction, service quality, and operational excellence. • Monitor and improve key performance metrics and service processes. • Manage complex customer escalations and support cross-functional problem-solving. • Partner with Sales, Marketing & Communications, Supply Chain, Finance, Operations, and IT to improve the end-to-end customer experience. • Drive continuous improvement and service transformation initiatives. • Optimize the use of CRM and SAP systems to improve customer service processes, reporting, customer insights, and operational efficiency. • Identify opportunities for process simplification, automation, and digitalization leveraging CRM and SAP capabilities. • Act on behalf of the Customer Service function in assigned projects, governance forums, and leadership discussions.

Role Description We are seeking an experienced Head of Customer Service to lead our Customer Service function and drive service excellence across markets and channels. Reporting to the VP Global Sales, you will be responsible for the overall performance, development, and continuous improvement of the Customer Service organization. - Lead and develop high-performing Customer Service teams. - Define and implement service strategies, standards, and best practices. - Drive customer satisfaction, service quality, and operational excellence. - Monitor and improve key performance metrics and service processes. - Manage complex customer escalations and support cross-functional problem-solving. - Partner with Sales, Marketing & Communications, Supply Chain, Finance, Operations, and IT to improve the end-to-end customer experience. - Drive continuous improvement and service transformation initiatives. - Optimize the use of CRM and SAP systems to improve customer service processes, reporting, customer insights, and operational efficiency. - Identify opportunities for process simplification, automation, and digitalization leveraging CRM and SAP capabilities. - Act on behalf of the Customer Service function in assigned projects, governance forums, and leadership discussions. Qualifications - Proven leadership experience in Customer Service, Customer Care, Customer Operations, or a related function. - Strong people leadership and stakeholder management skills. - Experience driving performance, process improvement, and organizational change. - Strong customer-focused mindset with solid business acumen. - Experience working with CRM platforms (e.g., Salesforce, Microsoft Dynamics, or similar). - Strong knowledge of SAP and customer order management processes, with the ability to leverage systems and data to improve service outcomes. - Experience leading system optimization, process standardization, and digital transformation initiatives. - Strong analytical and problem-solving skills. - Fluent English. Benefits This is a unique opportunity to shape the future of Customer Service at Dormer Pramet, leading a critical function with global visibility and significant impact on customer experience, operational excellence, and business performance. Company Description Dormer Pramet, part of the Sandvik Group, is a global manufacturer and supplier of metal cutting tools, supporting customers across a wide range of industries and markets. With a strong heritage, global footprint, and commitment to innovation, we help our customers improve productivity and performance through high-quality products, technical expertise, and outstanding service.

Role Description Rock Processing, Mobile Crushing & Screening Solutions is looking for an Aftermarket Sales Manager, North America. This role can be located in any location, USA. Responsible for the Aftermarket Sales for the Mobile Crushing and Screening business, the successful candidate will work closely with the direct customers and the distributor network, supporting the team and providing the best solutions for customers/distributors to achieve the highest quality, product, and customer service standards. - Preparation, agreement with the person in charge, and the backline of the budget and its compliance annually. - Execution of Lifecycle strategies in the territory and reports on activities and improvements in Lifecycle. - Coordinate all those responsible and ensure compliance with the strategy. Key responsibilities include: - Sales Strategy and Revenue Growth - Develop and execute strategic plans to drive revenue growth in the aftermarket sector, focusing on spare parts, maintenance services, warranty extensions, and product upgrades. - Set sales targets and KPIs for aftermarket sales performance and ensure these targets are met or exceeded. - Identify key customer segments and target markets within the Distributor territory for aftermarket products and services. - Collaborate with the marketing team to develop targeted campaigns, promotions, and pricing strategies for aftermarket offerings. - Customer Relationship Management - Build and maintain strong relationships with key mining customers and distributors. - Provide consultative selling, addressing customer needs, and recommending aftermarket solutions. - Manage customer/distributor accounts to ensure high satisfaction, repeat business, and long-term retention. - Address and resolve any customer complaints or issues related to aftermarket products or services promptly and professionally. - Market Analysis and Reporting - Conduct regular market analyses to track industry trends, competitive pricing, and new product/service opportunities. - Monitor sales performance, prepare reports on aftermarket sales metrics, and make data-driven recommendations for improvements. - Utilize digital tools to track the active fleet, gap analysis, and consumption model across the product range. - Stay up-to-date with industry regulations, technological advancements, and product updates. - Sales Operations and Forecasting - Oversee the preparation of sales forecasts, budgets, and sales plans for the aftermarket segment. - Track inventory levels and coordinate with supply chain teams to ensure that aftermarket products and parts are adequately stocked. - Ensure that the sales team adheres to standard operating procedures (SOPs) for the aftermarket sales process. - Pricing and Contract Negotiation - Lead pricing negotiations with customers, ensuring competitive and profitable pricing. - Negotiate and finalize service and supply contracts, warranty agreements, and extended service offerings. - Ensure that pricing structures and service contracts align with company policies and market conditions. - Safety and Environment - Complies with SMC safety policies and applicable government, customer, or industry regulations. - Identifies and reports any unsafe work habits. - Strives to find safer ways for customers to work with Sandvik’s products. - Personal Leadership - Ensures that all activities are carried out in accordance with Company Values and current Company Policies and Procedures. - Stays current on industry developments, competitive offerings, and issues affecting sales and customers. - Takes responsibility for personal development and enhancement of skills. - Proactively ensures community involvement within the area of responsibility. Qualifications - Bachelor's degree plus minimum 5 years experience in sales roles or total experience of 9 years in sales in aftermarket products. - 2 years in leadership/managerial role. Requirements - Previous experience working in roles such as Area Sales Manager, Business Development Manager, Key Account Manager having sold aftermarket products. - Proven sales experience – successfully developing customer relationships to demonstrate sales/revenue growth year on year. - Experience in sales forecasting, demand planning, and reporting. - Utilizing tools such as an ERP system. Benefits - Comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance. - Outstanding 401(k) retirement savings plan. - Opportunities for professional competence development, training, and career advancement. Company Description Sandvik has a strong platform based on our world-class R&D capabilities and premium, high-tech products. We are at the forefront of automation, digitalization, electrification, and sustainability is an integral part of how we do business. - Business area Rock Processing is a global leading supplier of equipment, tools, parts, service, and solutions for processing rock and minerals in the mining and construction industries. - Focus lies on bringing value to customers through high-performing products that increase productivity and safety.