• Responsible for supporting both pre-sales and post-sales activities including customer demonstrations, material evaluation, on-site installations, servicing and repair of complex equipment and systems • Checks out and approves operational quality of system equipment • Instructs customers in operation and maintenance of the system and provides training • Participates in the Call Center Phone Support and CRM system and performs other internal activities • May eventually be assigned to specific customer accounts as the primary technical support contact

• Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems while adhering to Azenta's policies, procedures and work direction of supervisor or shift/site lead. • Interface with customers to ensure contract SLA & customer satisfaction levels are maintained with terms of the service agreement/provision. • Maintain a safe and clean working environment by conforming at all times to Azenta's and customer’s work protocols and policies. • Attain Equipment Service and Operation Certification on equipment and systems as defined. • Submit reports, such as Service and Status Reports, on all support activities as defined and required. • Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties. • Adopt PoC for both customer and internal Azenta Management. • Provide weekly system performance summaries that reports number of system events (weekly, monthly, and rolling), issue pareto analysis, and root cause / corrective actions. • Assist with sample migration (initial transfer from old format to new format and load into customer Store).

• Supporting acceptance testing / routine maintenance of Transmission and Distribution substation power equipment, relaying (electro-mechanical, solid state and microprocessor), pilot channel equipment (power line carrier, (testing of carrier set, tuning unit, wave trap), pilot wire, transfer trip, fiber optic, CT’s, CCVT's, line tuners, line traps, etc.), controls and communications equipment testing, verifying all metering (local and SCADA); calibrating all relays; trip testing (local and SCADA), digital fault recorders (DFRs) and sequence of event recorders (SERs) and end-to-end line relay systems • Applying test procedures for various types of relay test equipment • Substation awareness and Safety consciousness • Aptitude to quickly learn and apply test procedures for various types of substation equipment • Good PC skills and the ability to support testing activities as required by the project lead

• Understand and apply electrical incident energies and proper use of PPE • Work side by side with dealers to educate and Support troubleshooting issues, answer technical inquiries, and resolve field issues • Diagnose, repair, and rebuild of electrification product(s) at designated repair areas • Communicate site advanced power product issues • Facilitate the return of Failed Parts to the factory for further analysis • CPI support: Identify, testing, data collection, and implementation of ICA’s/PCA’s • Assist dealers with understanding and implementation of Service Publications, TIB, Service Magazines, and Service Letters • Perform validation of procedures and identify improvements to Product Support Literature • Identify and document early product issues and improvement opportunities • Ability to keep customers properly informed during repairs