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Caterpillar Inc. logo
Caterpillar Inc.

We help our customers build a better, more sustainable world.

Electrification Product Support Field Engineer

Field EngineerField EngineerOtherRemoteSeniorTeam 10,001+Since 1925H1B No SponsorCompany SiteLinkedIn

Location

Illinois + 3 moreAll locations: Illinois | Iowa | Michigan | Wisconsin

Posted

131 days ago

Salary

$112.7K - $169.1K / year

Seniority

Senior

English

Job Description

Electrification Product Support Field Engineer

Caterpillar Inc.

• Understand and apply electrical incident energies and proper use of PPE • Work side by side with dealers to educate and Support troubleshooting issues, answer technical inquiries, and resolve field issues • Diagnose, repair, and rebuild of electrification product(s) at designated repair areas • Communicate site advanced power product issues • Facilitate the return of Failed Parts to the factory for further analysis • CPI support: Identify, testing, data collection, and implementation of ICA’s/PCA’s • Assist dealers with understanding and implementation of Service Publications, TIB, Service Magazines, and Service Letters • Perform validation of procedures and identify improvements to Product Support Literature • Identify and document early product issues and improvement opportunities • Ability to keep customers properly informed during repairs

Job Requirements

  • Technical Excellence: Working knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
  • Resolves difficult or high-impact equipment and systems problems.
  • Coaches others how to resolve integration or communications problems in multi-vendor environment.
  • Applies specific techniques for isolating a problem and defining resolution approach.
  • Uses advanced diagnostic techniques and tools for unusual or performance-related problems
  • Must have willingness to perform hands-on troubleshooting on Hazardous Voltage (HV) systems
  • Analytical Thinking: Extensive experience and knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
  • Follows proper data gathering and analysis processes and policies.
  • Participates in gathering and sharing an organization's data based on requirements.
  • Utilizes basic data collection and evaluation tools and techniques.
  • Problem Solving: Extensive experience and knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
  • Provides a quality of service that customers describe as excellent.
  • Resolves common customer problems.
  • Responds to unexpected customer requests with a sense of urgency and positive action.
  • Provides direct service to internal or external customers.
  • Documents customer complaints in a timely manner.
  • Must be a proven self-starter to travel alone and train dealer technicians in the field
  • Assesses and validates decision options and predicts their potential impact.

Benefits

  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement * These benefits also apply to part-time employees

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