Azenta Life Sciences

• Troubleshoot customer issues and ensure compliance with our service agreements at customer sites across UK or other European locations. • Perform maintenance work on equipment and systems, including software/hardware installation, upgrades, diagnostics, repairs, and preventive maintenance. • Analyse problems, investigate and report root causes/corrective actions, and monitor system performance. • Provide operational support for customer‑managed samples (e.g., supporting the transfer of samples, and shifting from manual to automated storage systems). • Communicate and collaborate with global teams to complete tasks effectively. • Prepare and submit documentation, including service reports and status reports. • Respond to occasional emergency call‑outs in the event of equipment or production line failures or other escalations. • Maintain loaner equipment. • Support organisational and administrative tasks such as preparing quotations or arranging shipment of loaner or customer equipment.

• Install, modify, repair, diagnose, and perform preventive maintenance on cryogenic storage equipment • Support customers using automated cryo storage systems and ensure optimal system performance • Maintain a safe and compliant working environment with safety protocols • Accurately document service activities through Service Reports, Status Reports, and performance summaries • Respond productively to changing priorities, including system alerts and escalations • Act as a point of contact for customers and internal Azenta management • Provide weekly system performance summaries and support KPI measurement requests

• Manage the coordination of technical and administrative support activities including installation, repair, preventive maintenance, and engineering change upgrades to be performed at client sites • Ensure this through adequate reporting management and system maintenance, excellent communication with external customers and internal specialists as well as a keen sense for efficient processes and a fascination for technology • Key ownership and management of customer escalations • Enforce and promote a positive safety culture; Manage and drive safety compliance • Coordinate the planning, development, and implementation of repair, upgrades, and preventive maintenance procedures to maintain system operations • Provides input for team and FSE development plans • Build and maintain regular communication with cross functional teams to ensure customer service effectiveness • Assists in interviewing and hiring new Field Service Technicians and supports onboarding/offboarding process as needed • Maintain industry standard utilization percentage as measured in our existing Service System utilizing Salesforce for scheduling team • Support activities resulting in accurate and effective PM planning - Ensures company policies and procedures are followed by team members • Understand the key financial drivers and subsequent impact on the business • Demonstrates outstanding customer service through maintenance of high quality and integrity in the work environment • Review/Approve the team’s operating expenses and identifies spending trends and methods to optimize the budget/expense

• Drive bookings for the sample storage services business in the assigned territory. • Develop and maintain thorough knowledge of sample management services. • Organize and conduct sample management services presentations. • Conduct prospecting and cold calls to generate new leads. • Manage customer opportunity database within Salesforce CRM. • Achieve and exceed annual sales goals in partnership with manager. • Coordinate with cross-selling activities of informatics and transport.

Azenta Inc. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity Job Title Technical Application Scientist Job Description Position Title: Technical Application Scientist Location: Remote Shift: Mon-Fri 9am-5pm At GENEWIZ, from Azenta Life Sciences, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. GENEWIZ is a global leader in multiomics and synthetic solution services with headquarters in South Plainfield, NJ and offices and operations worldwide. We empower our customers’ research by providing high-quality, precision-based solutions from discovery through clinical development, enabling scientists to make breakthroughs faster and more efficiently. Key services include Next Generation and Sanger sequencing, gene synthesis, gene-to-discovery solutions including antibody production, viral packaging and mRNA synthesis. Together with our customers, we can be the partner of choice for life science communities worldwide, driving advancements that foster innovation across the globe. How You’ll Make an Impact ​​The Technical Application Scientist position is a non-bench role that works closely with customers and the lab in order to effectively manage the customer interaction with GENEWIZ. What You’ll Do - Provide NGS consultation for complex projects via enhanced touchpoints including emails, direct calls, and teleconferences - Review all NGS quotes from Associate Study Managers - Train Associate Study Managers - Optimize pre-sales and quoting workflow - Lead troubleshooting for standard cases - Serve as the main point of contact for select external customers including, but not limited to: - General pre-sales inquiries - Complex project design - Progress reports - Technical support/troubleshooting What You Will Bring - Master’s Degree required with 2+ years of relevant experience required - PhD preferred - In-depth knowledge of NGS techniques, applications, and platforms is required - Prior scientific technical support and troubleshooting experience is required - Project management experience recommended - Excellent interpersonal skills, both verbal and written, is required - Ability to efficiently, accurately, and succinctly communicate complex information is required - ​​Ability to multitask and meet deadlines in a fast-paced, customer-oriented environment​ EOE M/F/Disabled/VET If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at Recruiting@azenta.com for assistance. Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status. United States Base Compensation: $95,000.00 - $119,000.00 The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.

Azenta Inc. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity Job Title Sales Associate I - San Francisco Job Description Title: Sales Associate I Location: Remote-US (San Francisco- based) This position will be remote, however, candidates will be located in the territory they support. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.  Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally.   We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally. How You’ll Add Value  Support the designated Sales Executives/Representatives/Managers in their efforts to grow the business.   What You’ll Do  - Create sales strategy with the support of manager for territory  - Conduct marketing and sales independently in academic and small biotech accounts  - Conduct vendor shows, lunch and learns in academic and small biotech accounts upon request  - Generate qualified leads through proactive outbound prospecting  - Follow up with new customers and reply to basic incoming price inquiries   - Support field reps from the office including; retrieving data from internal systems such as customer relationship management system (CRM/Salesforce) and project data bases (CLIMS)  - Prepare reports as needed for territory and account management   - Lead generation and data entry into CRM  - Work on a career track to become a sales or marketing professional  - Qualify marketing leads from trade shows, events and campaigns    What You Will Bring  - Bachelor's Degree in Life Sciences  - 1-1.5 years of relevant Genomics or Synthetic Biology experience in a commercial role with a proven track record of success in account management, exceeding targets and driving revenue growth. - Related experience recommended  - Background in Molecular Biology  - Previous sales experience preferred  - CRM experience preferred  - Excellent interpersonal communications skills, both written and verbal are essential  - Ability to speak in public and interact with customers with confidence and ease  - Although this role is not field based, the candidate should be willing and able to travel 3-5 days per month.  EOE M/F/Disabled/VET If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at Recruiting@azenta.com for assistance. Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status. United States Base Compensation: $54,000.00 - $65,000.00 The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.

Azenta Inc. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity Job Title Technical Application Scientist Job Description Position Title: Technical Application Scientist Location: Remote Shift: Mon-Fri 9am-5pm At GENEWIZ, from Azenta Life Sciences, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. GENEWIZ is a global leader in multiomics and synthetic solution services with headquarters in South Plainfield, NJ and offices and operations worldwide. We empower our customers’ research by providing high-quality, precision-based solutions from discovery through clinical development, enabling scientists to make breakthroughs faster and more efficiently. Key services include Next Generation and Sanger sequencing, gene synthesis, gene-to-discovery solutions including antibody production, viral packaging and mRNA synthesis. Together with our customers, we can be the partner of choice for life science communities worldwide, driving advancements that foster innovation across the globe. How You’ll Make an Impact ​​The Technical Application Scientist position is a non-bench role that works closely with customers and the lab in order to effectively manage the customer interaction with GENEWIZ. What You’ll Do - Provide NGS consultation for complex projects via enhanced touchpoints including emails, direct calls, and teleconferences - Review all NGS quotes from Associate Study Managers - Train Associate Study Managers - Optimize pre-sales and quoting workflow - Lead troubleshooting for standard cases - Serve as the main point of contact for select external customers including, but not limited to: - General pre-sales inquiries - Complex project design - Progress reports - Technical support/troubleshooting What You Will Bring - Master’s Degree required with 2+ years of relevant experience required - PhD preferred - In-depth knowledge of NGS techniques, applications, and platforms is required - Prior scientific technical support and troubleshooting experience is required - Project management experience recommended - Excellent interpersonal skills, both verbal and written, is required - Ability to efficiently, accurately, and succinctly communicate complex information is required - ​​Ability to multitask and meet deadlines in a fast-paced, customer-oriented environment​ EOE M/F/Disabled/VET If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at Recruiting@azenta.com for assistance. Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status. United States Base Compensation: $95,000.00 - $119,000.00 The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.

• Drive growth by promoting and selling our clinical temperature-management solutions. • Expand market presence, build long‑term customer relationships, and develop strategic partnerships. • Develop and execute a strategic sales plan aligned with medical device business objectives. • Achieve annual sales targets by managing key accounts, generating leads, and nurturing customer relationships. • Deliver quarterly and annual forecasts, providing accurate reporting using Salesforce. • Conduct on‑site product demonstrations, including device operation and safety features. • Support clinicians and biomedical engineering teams with technical information and training.

• Provide sales expertise and account management for the multiomics and synthetic biology portfolio • Maintain effective customer relations and assure market penetration and profitability • Own and drive the territory development plan and collaborate with stakeholders • Deliver impactful outcomes using consultative selling techniques • Consistently exceed sales targets and quotas by building and managing a sales pipeline • Collaborate within a dynamic team environment to drive revenue growth

• Install, configure, maintain, diagnose, and repair Azenta C&I hardware and software systems at customer locations. • Perform preventive maintenance and system inspections to ensure equipment reliability and compliance with quality standards. • Interface directly with customers to support service agreements, meet SLA expectations, and promote a positive service experience. • Maintain a safe, clean, and compliant working environment in accordance with Azenta and customer policies. • Obtain and maintain required equipment service and operational certifications. • Document all service activities through service, status, and performance reports. • Respond effectively to escalations, equipment downtime, and changing operational priorities. • Serve as a point of contact for both customers and internal Azenta stakeholders. • Provide regular system performance summaries, including event tracking, issue analysis, and root‑cause / corrective action reporting. • Support additional KPI reporting requirements during the contract period. • Assist with sample migrations, including transfer from legacy formats into customer stores as needed.