• Assist with scheduling DAWA data collection sessions and coordinating logistics with VA site stakeholders and subject matter experts (SMEs). • Support DAWA user management activities, including access requests, onboarding, account tracking, and site roster maintenance. • Coordinate and track site SMEs participating in DAWA orientation sessions and readiness activities. • Attend DAWA sessions to provide meeting coordination, note-taking, action item tracking, and follow-up support. • Maintain DAWA documentation, including process guides, checklists, training materials, and collaboration sites. • Monitor and respond to inquiries within DAWA communication channels and support timely issue resolution. • Review DAWA session recordings and document key findings, lessons learned, and frequently asked questions. • Provide administrative support for weekly meetings, training sessions, site transition activities, and program coordination efforts. • Collaborate with program leadership, technical teams, and stakeholders to ensure DAWA activities align with EHRM implementation milestones and site cutover schedules. • Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.

Oversee revenue tracking systems, manage grant proposal submissions, and support donor services operations while ensuring compliance with reporting obligations and maintaining relationships with funding partners to foster organizational growth.

• Design, launch, and manage targeted sales programs aligned to Global Sales priorities • Partner with sales leaders to identify and prioritize initiatives that accelerate revenue growth • Lead cross-functional coordination across Sales Operations, Marketing, Finance, P&C, Customer Success, and Enablement • Measure program performance against KPIs and optimize impact • Contribute to a high-performing, collaborative team culture

• Manage day-to-day execution for Braze implementation projects, from kickoff through go-live and early adoption. • Own the integrated project plan: milestones, dependencies, and risks across workstreams covering data, integrations, channel configuration, and campaign enablement. • Partner with a Senior Implementation Lead (or Launch Practice Leader) who owns overall strategy and executive relationships, ensuring your delivery plan supports the agreed roadmap. • Facilitate working sessions and status meetings with client stakeholders to clarify requirements, track progress, and resolve blockers. • Coordinate closely with Solution Architects, Technical Architects, and Technical Producers, and client engineering teams to keep integrations, data flows, and QA on track. • Support critical go-live readiness activities, including test planning, deliverability checks, QA coordination, and launch runbooks. • Maintain clear, concise project documentation (plans, RAID logs, decision logs, status reports) that keeps all parties aligned. • Escalate risks and issues early, propose mitigation options, and drive decisions with support from senior leaders when needed. • Contribute feedback and lessons learned into Stitch implementation playbooks, templates, and best practices as the Braze practice grows. • Manage your time to meet billable utilization targets of 36+ hours per week. • Travel up to 20–25% for project kickoffs, onsite workshops, and key delivery milestones.