Role Description The Digital Client Operations Project Manager is responsible for managing the intake, onboarding, and implementation readiness of customer projects, ensuring each project is fully defined, properly scoped, and prepared prior to entering implementation. This role owns the front end of the project lifecycle, establishing structured, system-driven processes that ensure complete and accurate customer information, clear project requirements, and a defined path to execution. This position focuses on building and managing scalable project intake and onboarding workflows—possibly within Smartsheet and integrated platforms such as HubSpot and NetSuite—to eliminate manual gaps and reduce reliance on email-based coordination. The role ensures projects meet defined readiness standards, including required data, documentation, and approvals, before transitioning to Implementation. The position works closely with Client Success, Implementation, Sales and Digital teams to define ownership, align expectations, and ensure a smooth transition from onboarding into execution. This role operates as a senior-level individual contributor with authority to enforce project intake standards and implementation readiness requirements. Responsibilities - Manage project intake and onboarding by defining requirements, capturing necessary data, and ensuring projects are properly structured prior to implementation. - Enforce implementation readiness standards, including required inputs, documentation, and approvals before projects begin. - Design and maintain system-based project workflows (Smartsheet, HubSpot, NetSuite) to support scalable and consistent processes. - Partner with Client Success, Implementation, and Digital teams to align ownership and ensure effective project handoffs. - Support a structured, professional customer onboarding experience through standardized tools and communication methods. - Establish and track key onboarding and implementation readiness metrics to measure success, identify gaps, and drive continuous improvement. - Continuously improve onboarding and readiness processes based on performance, volume, and evolving business needs. - Support cross-functional initiatives related to onboarding, implementation readiness, and lifecycle process improvements as needed. Qualifications - Bachelor’s degree in Business Administration, Information Systems, Finance, or a related field preferred. Equivalent professional experience may be considered. - 5+ years of experience in project management, onboarding, implementation, or operations with demonstrated success in building and improving workflows and systems in a cross-functional environment. - Project Management Professional (PMP) certification required, Agile Certification preferred. - Experience in the financial services, payments, fintech, or banking industry, with familiarity in payment card programs, EMV, or related customer onboarding processes preferred. - Process & Systems Thinking - Strong ability to design scalable processes and implement system-driven solutions that improve efficiency, accuracy, and consistency. - Technical Competency - Experience working within platforms such as Smartsheet, HubSpot, NetSuite, or similar systems. Ability to build workflows, enforce required inputs, and drive system adoption. - Leadership & Influence - Ability to drive alignment across teams without direct authority, while also enforcing standards and holding teams accountable to defined processes. - Communication Skills - Strong verbal and written communication skills, with the ability to clearly define expectations, processes, and responsibilities across internal teams and with customers. - Problem Solving & Execution - Ability to identify operational gaps, develop practical solutions, and execute improvements in a fast-paced environment. Physical Demands - This role requires the ability to work from home in a virtual environment, where the following is required: - Reliable high-speed internet access (hotspot not acceptable). - Dedicated distraction-free home work environment. - Work is conducted primarily in a seated position with extensive use of office equipment. - Work involves dealing with detail, accuracy, and extensive human interaction. Benefits - Competitive pay rates and an inclusive, empowering and rewarding culture. - Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage. - CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.

• Lead the successful delivery of complex and strategic Pigment EPM implementations, maintaining accountability for scope, schedule, budget, quality, and customer satisfaction across one or more engagements. • Continue to execute and uphold the standard delivery methodology across active engagements, including project planning, status reporting, risk and issue management, key decision tracking, delivery ceremonies, and overall project governance. • Serve as the primary delivery leader and trusted advisor for customer stakeholders, building strong relationships and maintaining alignment throughout the project lifecycle. • Lead executive status meetings, steering committees, and strategic customer discussions while driving accountability across both customer and internal teams. • Act as a senior point of escalation for delivery, customer, and operational issues, proactively resolving challenges to maintain project health and customer confidence. • Partner closely with Solution Architects, Model Builders, and cross-functional teams to ensure alignment between business requirements, solution design, and successful implementation execution. • Drive project staffing, resource allocation, and capacity planning activities to ensure successful delivery and effective utilization of resources. • Support delivery forecasting and project financial performance, including awareness of burn, margin, and overall engagement health. • Contribute to project estimation, statement of work development, scoping activities, and pre-sales workshops to ensure successful project planning and delivery readiness. • Develop deep knowledge of Pigment implementation methodologies, deployment strategies, integrations, and platform capabilities to effectively lead complex implementations. • Mentor and coach consultants and Solution Implementation Managers, providing guidance, knowledge sharing, and support to strengthen overall delivery capabilities and reinforce delivery standards. • Promote operational rigor and continuous improvement by identifying opportunities to enhance delivery processes, governance, and project execution practices. • Develop a strong understanding of customer priorities and business objectives to proactively identify opportunities for additional phases, support services, and expanded solution capabilities. • Partner with account teams and sales leadership to support customer retention, drive revenue expansion, and maintain long-term strategic relationships. • Support pipeline readiness and portfolio planning activities by providing input into staffing, delivery capacity, and future resource requirements. • Champion customer success and serve as an advocate for both the customer and the delivery organization to ensure positive business outcomes and long-term partnership growth.

Role Description Dragos is seeking a Strategy & Operations Project Manager to join the Office of the CEO, reporting directly to the Chief of Staff. This role is the execution engine of the Office of the CEO — responsible for ensuring that strategic decisions, leadership commitments, and cross-functional initiatives land with discipline, visibility, and accountability. The Chief of Staff owns the strategy, relationships, and leadership of the Office of the CEO. The Strategy & Operations Project Manager owns the operational machinery that makes it run: - Project plans - Milestone tracking - Action item follow-through - Status reporting - Intake management This is a supporting but high-leverage role — the S&O Project Manager’s job is to make the Chief of Staff and the Executive Leadership team dramatically more effective by ensuring that nothing in the portfolio slips, stalls, or loses visibility. The ideal candidate is a structured, proactive executor who thrives in ambiguity, can manage multiple high-priority workstreams simultaneously, and takes genuine ownership of the tracking and delivery mechanics that keep a fast-moving executive office running cleanly. Responsibilities - Own project tracking and milestone management for active M&A integrations, including cross-functional workstream coordination, action item tracking, and executive status reporting. - Establish and maintain integration calendars, risk logs, and decision registers that give the Chief of Staff real-time visibility into progress and blockers across all active integrations. - Coordinate with People, Finance, Legal, IT, and GTM teams to surface integration dependencies and drive resolution on open items — escalating to the Chief of Staff when decisions or unblocking require leadership involvement. - Develop standardized intake templates and integration playbooks to accelerate future acquisitions, capturing lessons learned from each integration cycle. - Track all action items and commitments generated from ELT meetings and leadership forums, maintaining a current, complete log that the Chief of Staff can rely on without having to chase status themselves. - Build and maintain project plans for cross-functional initiatives that the Chief of Staff is driving, ensuring timelines, owners, and milestones are documented and current. - Proactively surface risks, timeline slippage, and items at risk of falling through the cracks — bringing them to the Chief of Staff’s attention before they become problems. - Own project execution for company-wide programs managed through the Office of the CEO, for example AI initiatives, cross functional technical projects, etc. - Produce executive-grade status updates, decision trackers, and project dashboards that give leadership clear portfolio visibility without requiring them to chase information. - Manage project intake across the Office of the CEO portfolio: triage incoming requests, assess scope, assign ownership, and ensure every commitment has a plan and an owner. Qualifications - 4–5+ years of experience managing cross-functional projects in a fast-paced enterprise environment, with a demonstrated track record of delivering complex initiatives on time and within scope. - Proven ability to develop and maintain comprehensive project plans, roadmaps, action logs, and status reports that drive executive-level visibility. - Strong stakeholder management skills — able to hold people accountable, surface blockers, and influence across organizational boundaries without direct authority. - Experience supporting M&A integration, organizational change, or executive-level programs is highly preferred. - Proficiency with project and collaboration tools, including Jira, Confluence, Slack, and Microsoft 365 (Teams, SharePoint, Excel). - Exceptional organizational discipline — this role manages many concurrent workstreams simultaneously and must keep every one of them current. - Strong written communication skills with the ability to translate complex project status into clean, concise executive summaries. - Comfortable operating in ambiguity with minimal direction; able to structure and manage work that is not always neatly defined at the outset. - PMP, CSM, or equivalent certification preferred. - Experience working in a cybersecurity, SaaS, or high-growth technology company is a strong plus. - An AI-native working style is highly important — this role operates inside one of Dragos’s most active AI enablement programs, and the ideal candidate doesn’t just tolerate AI tools but defaults to them. Comfort using AI for research, drafting, synthesis, status reporting, and project tracking is expected from day one. Requirements - Salary: $115,000 - Competitive Equity Package - Comprehensive Benefits Plan Company Description Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

• Support end-to-end project delivery, including planning, execution, and governance; • Develop and monitor the schedule, project plan, status reports, and risk plan; • Oversee Salesforce workstreams, integrations, data, migration, testing, and deployment; • Monitor dependencies with internal teams, Salesforce, and third-party vendors; • Support governance rituals, executive reporting, and change control; • Contribute to maintaining adherence to scope, schedule, quality, and acceptance criteria.