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REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories, and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established, and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand. We believe we are connecting with the next generation of consumers and redefining fashion retail for the 21st century.
Spanish Customer Service Rep
Location
PST (UTC-8)
Posted
25 days ago
Salary
$20 - $24 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Spanish Customer Service Rep
EMINENT, INC.
Role Description This is a full-time role for a candidate who will be answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers! Required equipment will be provided. - Must be available for the following shift: 07:00am - 3:30pm PST (Days off TBD) Major Responsibilities - Answering inbound telephone calls and providing excellent customer support - Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism - Responsible for researching and resolving complaints to ensure customer retention and satisfaction - Follow up on all written correspondence and escalate to customer service manager on duty as necessary - Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction Qualifications - Fluent in both English and Spanish - Experience with Microsoft Word and Excel - High School Diploma - Type 50+ words per minute Requirements - Ability to work in a team environment - Ability to give and receive honest and direct feedback - Strong customer orientation with desire and willingness to help - Strong verbal and written communication skills - Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output - Knowledge of apparel construction and fabrication and various fashion categories - Ability to work required overtime when business needs warrant - Schedule flexibility as shifts can change based on needs of our customers Remote Work Requirements - Ability to work autonomously in a virtual environment - Must be reachable and available by telephone, email, and instant message during work hours - Ability to meet set productivity standards on an ongoing basis - Must have a dedicated quiet and distraction-free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor) - Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted) - Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth) Preferred Qualifications - 1+ years in Customer Service, help desk or call center experience - Type 60+ words per minute - Working knowledge of website navigation Compensation A reasonable estimate of the current base hourly/salary range is $20.00/per hour to $24.00/per hour. Attention After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.
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