SaaS Software and services for post-acute care and Pharmacy home-infusion
Customer Service Representative
Location
United States
Posted
25 days ago
Salary
$17 / hour
Seniority
Junior
Job Description
Customer Service Representative
Brightree
• Manage inbound and outbound calls with patients to support resupply of existing products • Handle high-volume (100+) inbound and outbound calls per day • Serve as the primary point of contact for creating and booking patient orders • Complete tasks accurately and on time • Collaborate with internal and external teams to resolve issues • Monitor performance metrics and meet quality and service-level standards • Deliver exceptional customer service while effectively multitasking across multiple accounts
Job Requirements
- High school diploma required
- 1+ year of customer service and/or sales experience
- Self‑motivated with the ability to troubleshoot and adapt quickly
- Strong verbal and written communication skills
- Highly detail‑oriented with a focus on data-entry accuracy
- Ability to multitask in a fast‑paced environment
- Comfortable working independently
- Prior call center experience preferred
- Bilingual proficiency in Spanish preferred
Benefits
- comprehensive medical
- vision
- dental
- life
- AD&D
- short-term and long-term disability insurance
- sleep care management
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- commuter benefits
- 401(k)
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- tuition assistance
- fifteen days Paid Time Off (PTO)
- 11 paid holidays plus 3 floating days
- 14 weeks of primary caregiver or two weeks of secondary caregiver leave
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