• Manage inbound and outbound calls with patients to support resupply of existing products • Handle high-volume (100+) inbound and outbound calls per day • Serve as the primary point of contact for creating and booking patient orders • Complete tasks accurately and on time • Collaborate with internal and external teams to resolve issues • Monitor performance metrics and meet quality and service-level standards • Deliver exceptional customer service while effectively multitasking across multiple accounts

• Providing customer support and technical issue resolution via email, chat, social media, and other online platforms. • To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms. • Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console. • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing. • Escalating real-time issues to client/supervisor. • Translate Korean to English and vice versa. • Report and minutes writing in Korean and/or English

Role Description We're seeking a Korean Player Support Agent who will provide excellent service and advise on technical issues. - Providing customer support and technical issue resolution via email, chat, social media, and other online platforms. - Handling multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms. - Identifying, correcting, and advising on technical issues in the customer’s computer, mobile app, and/or video game console. - Identifying trends in customer problems and providing clear feedback/inputs to the team members based on independent testing. - Escalating real-time issues to client/supervisor. - Translating Korean to English and vice versa. - Report and minutes writing in Korean and/or English. Qualifications - English (fluent), Korean (fluent, native). - Strong in both written and communicating in English and Korean - in order to liaise with Korean speaking associates. - Ability to deliver excellent customer service quality utilizing soft skills. - Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support. - Ability to solve and analyze information accurately with appropriate speed and guidelines. - Team player. - Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience. Requirements - Requires to work on weekends and public holidays with a fixed schedule. Benefits - Opportunities for promotion. - Casual Environment (e.g. T-shirts). - Medical. - Regular hours, Mondays - Fridays. - 1 year contract.

• Respond to customer inquiries promptly and professionally via phone, email, and live chat. • Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and finding the best solution. • Process orders, returns, exchanges, and warranty claims accurately and efficiently. • Maintain deep knowledge of our products, promotions, and policies to assist customers effectively. • Document all customer interactions in our CRM system and escalate issues when necessary. • Collaborate with internal teams (e.g., shipping, inventory, e-commerce) to ensure timely resolution of issues. • Strive to exceed customer expectations and contribute to customer loyalty and retention. • Identify trends in customer feedback and report them to help improve products and services.