Role Description We are looking for an Infrastructure Support Specialist to provide technical and operational support in high-availability enterprise environments. This role is focused on supporting network and communications infrastructure, troubleshooting incidents, maintaining connectivity services, and collaborating with local, remote, and global technical teams. The ideal candidate has solid experience in network operations, Cisco environments, incident resolution, and support processes within corporate or mission-critical environments. This is a remote, full-time position for professionals based in Latin America. Advanced English is required and will be assessed during the interview process. Responsibilities - Provide remote technical support for network and communications infrastructure. - Diagnose and resolve incidents related to LAN/WAN networks, connectivity, and networking equipment. - Support local and remote teams with configuration, upgrade, and maintenance activities. - Collaborate with network engineers, global operations teams, clients, vendors, and cross-functional stakeholders. - Perform advanced troubleshooting using packet capture tools and protocol analysis. - Monitor network infrastructure performance using large-scale monitoring and management tools. - Manage incidents, problems, and changes following ITIL best practices. - Create and maintain technical documentation, operating procedures, and support records. - Prioritize multiple simultaneous incidents while meeting established SLAs. - Communicate technical concepts clearly to both technical and non-technical users. Qualifications - Technical degree or studies in Management Information Systems, Computer Science, Business Administration, Communications, or a related field. - 3 to 5 years of experience in infrastructure support, network operations, or similar roles. - Hands-on experience configuring, administering, and troubleshooting Cisco equipment. - Strong knowledge of LAN/WAN networks, TCP/IP protocols, networking technologies, and the OSI model. - Experience configuring and troubleshooting Cisco switches and routers. - CCNA certification or equivalent knowledge is highly valued. - Experience using traffic capture tools and network protocol analysis tools. - Experience with large-scale network monitoring and administration tools. - Knowledge of ITIL processes, including Incident Management, Problem Management, and Change Management. - Strong analytical skills and ability to solve complex technical issues. - Ability to work under pressure and manage multiple priorities. - Excellent verbal and written communication skills in English. - Ability to interact with clients, vendors, managers, engineers, and stakeholders at different levels. - Service-oriented mindset, attention to detail, and strong follow-through. Requirements - Availability to participate in a 24x7 support operation. - Ability to respond to incidents within established SLAs, with expected response times between 4 and 8 hours. - Previous experience with on-call rotations, critical support, or standby support is a strong plus. - Stable internet connection and an adequate remote work setup. - Remote work from Latin America. - Full-time engagement, 40 hours per week. Benefits - Opportunity to work in enterprise-level infrastructure environments. - Exposure to global teams and mission-critical network operations. - Collaboration with HITSS and the final client through a structured selection process. - Long-term professional growth in infrastructure, networking, and technical support operations.

• Manage inbound and outbound calls with patients to support resupply of existing products • Handle high-volume (100+) inbound and outbound calls per day • Serve as the primary point of contact for creating and booking patient orders • Complete tasks accurately and on time • Collaborate with internal and external teams to resolve issues • Monitor performance metrics and meet quality and service-level standards • Deliver exceptional customer service while effectively multitasking across multiple accounts

• Providing customer support and technical issue resolution via email, chat, social media, and other online platforms. • To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms. • Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console. • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing. • Escalating real-time issues to client/supervisor. • Translate Korean to English and vice versa. • Report and minutes writing in Korean and/or English

Role Description We're seeking a Korean Player Support Agent who will provide excellent service and advise on technical issues. - Providing customer support and technical issue resolution via email, chat, social media, and other online platforms. - Handling multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms. - Identifying, correcting, and advising on technical issues in the customer’s computer, mobile app, and/or video game console. - Identifying trends in customer problems and providing clear feedback/inputs to the team members based on independent testing. - Escalating real-time issues to client/supervisor. - Translating Korean to English and vice versa. - Report and minutes writing in Korean and/or English. Qualifications - English (fluent), Korean (fluent, native). - Strong in both written and communicating in English and Korean - in order to liaise with Korean speaking associates. - Ability to deliver excellent customer service quality utilizing soft skills. - Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support. - Ability to solve and analyze information accurately with appropriate speed and guidelines. - Team player. - Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience. Requirements - Requires to work on weekends and public holidays with a fixed schedule. Benefits - Opportunities for promotion. - Casual Environment (e.g. T-shirts). - Medical. - Regular hours, Mondays - Fridays. - 1 year contract.