Side

Role Description Nous recherchons un Directeur Audio / Responsable du Développement Commercial Audio hautement connecté et respecté pour devenir l'ambassadeur mondial de notre division audio et aider à positionner nos studios comme des partenaires créatifs de classe mondiale dans l'industrie du divertissement. Ce n'est pas un rôle opérationnel ou de gestion traditionnel. Nous recherchons quelqu'un qui apporte crédibilité sectorielle, relations stratégiques et vision commerciale. Le candidat idéal est reconnu au sein de la communauté audio mondiale, dispose d'un réseau solide dans les domaines du jeu, du divertissement, des médias et de la production, et sait ouvrir des portes, créer des opportunités et élever la réputation de nos services audio à l'international. Cette personne représentera notre division audio dans le monde entier, développera des partenariats stratégiques, attirera des projets de premier plan et agira comme le visage public et l'autorité créative de notre offre audio mondiale. Qualifications - Une vaste expérience dans l'industrie audio, idéalement dans les jeux vidéo, le divertissement, la post-production, la musique ou les médias interactifs. - Un réseau international solide et des relations établies à travers l'industrie. - Réputation et crédibilité reconnues au sein de la communauté audio mondiale. - Un bilan avéré en développement commercial, partenariats ou relations stratégiques avec les clients. - Excellentes compétences en communication et en présentation. - À l'aise pour représenter un studio et échanger avec les parties prenantes exécutives du monde entier. Requirements - Esprit visionnaire et entrepreneurial. - Passionné par l'audio, l'excellence créative et l'innovation dans le secteur. - Créateur de relations naturelles avec de solides compétences interpersonnelles. - Très autonome et proactif. - Le bilinguisme (français/anglais) est un atout important. Benefits - Aidez-nous à faire connaître des histoires dans le monde ! - Rejoignez une équipe mondiale de joueurs passionnés et contribuez à offrir des expériences de jeu inoubliables. Company Description Side (anciennement PTW) est un fournisseur mondial de développement et de services de jeux vidéo, offrant des solutions techniques et créatives à de nombreux plus grands développeurs et studios à travers le monde. Fondée en 2009 et s'appuyant sur 30+ ans d'expérience de notre société mère au Japon, Side est depuis devenue une force mondiale avec 20 studios répartis dans 14 pays en Amérique du Nord, en Europe, en Amérique du Sud et en Asie. - Nos services leaders du secteur incluent le développement de jeux, la production artistique, la production audio, l'assurance qualité, la localisation, le contrôle qualité de la localisation, le support des joueurs, la gestion de communauté et les jeux de données.

• Agir en tant qu'ambassadeur public de nos studios audio. • Représenter les studios lors d'événements internationaux, conférences, festivals et rassemblements industriels. • Construire et maintenir une forte visibilité au sein des communautés mondiales de l'audio, du jeu vidéo et du divertissement. • Positionner le studio comme un partenaire créatif premium pour les clients AAA, indépendants et du divertissement. • Identifier et développer de nouvelles opportunités commerciales à l'échelle mondiale. • Exploitez un réseau existant pour générer des prospects, des partenariats et des relations stratégiques. • Construisez la confiance avec les studios, éditeurs, sociétés de production et partenaires créatifs. • Soutenir les efforts de pitching et contribuer à la réalisation de projets audio à forte valeur. • Aider à définir la vision à long terme et le positionnement sur le marché du département audio. • Conseillez la direction sur les tendances du marché, les attentes des clients et les opportunités de croissance. • Contribuer à l'expansion de la présence et de la réputation internationale du studio. • Apportez crédibilité et leadership d'opinion à l'organisation. • Prôner l'excellence audio et l'innovation. • Mentor et inspire les équipes grâce à son expérience, son influence et son expertise sectorielle (sans responsabilités directes de gestion des personnes).

• Collaborate with a global project team • Identify and correct spelling, grammar, punctuation, and other language errors • Ensure adherence to console manufacturer guidelines • Log details of errors and issues, providing improvement suggestions • Ensure accurate translation within context and maintain consistency in terminology and imagery • Identify missing or incorrect content and ensure proper display/format of dates, calendars, and characters • Write reports on errors and bugs found and perform ad hoc translation • Oversee the quality of your work, collaborate with the team, and contribute to the overall success of projects

• Work within Localization Quality Assurance team • Be the first person to see the localized game in its entirety • Experience the project in the way it will be consumed by end users • Work in a multilingual project team ensuring the game is free from errors • Identify and correct spelling, grammar, punctuation, and other language errors • Ensure adherence to console manufacturer guidelines • Log details of errors and issues, providing improvement suggestions • Ensure accurate translation within context and maintain consistency • Identify missing or incorrect content and ensure proper display/format • Write reports on errors and bugs found and perform ad hoc translation • Oversee the quality of work, collaborate with the team, and contribute to project success

Role Description Side is looking for a 30h Part-Time Polish Player Support Advocate. As a Player Support Advocate, you’ll represent our brand by delivering top-tier support to gamers and loyal customers. We’re looking for someone passionate about customer service, calm under pressure, technically inclined, and proactive with a positive "can-do" attitude. Working in a global, multilingual environment, your goal will be to ensure a seamless and positive customer experience. We provide full training and ongoing support, with clear career progression opportunities, including: - Tier 2 Advocate - Language Specialist - Coach - Team Manager - Subject Matter Expert - Game Master Qualifications - Fluency in Polish & English (reading & writing) - Strong attention to detail, communication, and computer skills - Self-motivated, proactive, and collaborative in a multilingual team - Logical, methodical thinking with problem-solving skills - Patience, perseverance, and high concentration levels - Experience with PC/console gaming is a plus - Comfortable discussing technical issues related to gaming hardware - IT literacy, tech-savviness, or experience in Customer Service/Technical Support is beneficial (training provided) - Ability to multitask across chats, emails, and calls while maintaining accuracy - Passion for helping and delivering the best customer experience Requirements - Ensuring customers' queries are answered with the aim of a first-time resolution - Ensuring queries are responded to within our agreed response times - Resolving all technical issues raised by customers, particularly via live chat - Communicating effectively while working within a dynamic team structure - Maintaining a world-class, dedicated service focused on exceptional responses - Working with colleagues across the wider global customer community to identify trends in customer queries - Working UK hours and shift patterns Benefits - Attractive remuneration - Holidays - Regular team competitions with great prizes - Inclusion into an extensive social calendar - A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability - Dedicated employee wellbeing programme - Remote/Homeworking with flexible working schedules - A fun environment and a relaxing culture - Opportunity to work with leading technology and creative minds - Learn as you work and be part of something real that changes the face of gaming - Working with a global multi-lingual workforce with superb training and promotion opportunities

• Design, develop, and maintain high-performance, scalable backend services using **Python**. • Build and optimize RESTful APIs using the **FastAPI framework**. • Collaborate with frontend developers, product managers, and stakeholders to deliver end-to-end solutions. • Develop and manage database schemas, queries, and integrations using **MongoDB**. • Implement secure, reliable, and efficient microservices architectures. • Deploy, monitor, and maintain applications on **AWS services** such as EC2, S3, and ElastiCache. • Optimize application performance, scalability, and reliability. • Write clean, maintainable, and well-documented code following best practices. • Participate in code reviews and mentor junior developers. • Implement CI/CD pipelines and manage version control using **Git**. • Troubleshoot, debug, and upgrade existing systems. • Ensure adherence to security and data protection standards.

About the company Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia.  Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.  Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.    Experience our side of life. For more information, visit www.side.inc.  About the role Side is looking for a Full-Time and Part-Time Italian Player Support Advocate. As a Player Support Advocate, you’ll represent our brand by delivering top-tier support to gamers and loyal customers. We’re looking for someone passionate about customer service, calm under pressure, technically inclined, and proactive with a positive "can-do" attitude. Working in a global, multilingual environment, your goal will be to ensure a seamless and positive customer experience. We provide full training and ongoing support, with clear career progression opportunities, including Tier 2 Advocate, Language Specialist, Coach, Team Manager, Subject Matter Expert, or even Game Master! Key Responsibilities - Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism. - Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality. - Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example). - You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to all customers. - Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality. - Working with your colleagues across the wider global customer community to identify any trends in any customer queries. - Although you may be working anywhere in the World, all candidates will generally work UK hours and shift patterns.

Title: Head of Art Location: Anywhere in the world We are seeking a strategically minded business leader to own and grow our global Art Services line of business. This role is responsible for ensuring the successful conversion of sales opportunities into signed, executable business, while building the organizational structure, teams, and delivery models required to scale sustainably. Working in close partnership with the Global Art Director, this leader will balance commercial goals, operational execution, and long-term strategy. They will act as the primary bridge between sales, Art/Codev leadership, production, and delivery, ensuring that client opportunities are not only won, but delivered with excellence, predictability, and profitability. Key Responsibilities: · Own the commercial success of the Art Delivery line of business at global level, including revenue growth, margin targets, and long-term scalability. · Partner closely with the sales team to evaluate, shape, and close new business opportunities, ensuring they are structured for successful delivery. · Participate in client-facing discussions to define scope, pricing models, delivery strategies, and long-term partnership potential. · Ensure that signed deals align with operational capabilities, artistic standards, and strategic goals. · Define and execute a forward-looking strategy for the art business, including service offerings, capacity planning, and market positioning. · Identify opportunities for new capabilities, delivery models, tools, or geographic expansion. · Build new teams in growth regions · Support, grow and mentor current teams · Stay informed on industry trends in game art production, outsourcing, and co-development to inform business decisions. · Design, organize, and deploy cross-functional delivery teams, along with the Global Art Director, to meet client needs effectively and efficiently. · Establish scalable structures, workflows, and resource models in partnership with production and art/codev leadership. · Ensure clarity of roles, responsibilities, and accountability across the delivery organization. · Act as an escalation point for delivery or resourcing challenges, driving solutions that protect client relationships and business outcomes. · Build trusted relationships with key clients as a business and delivery leader. · Ensure consistent communication and alignment between internal teams and external partners. · Represent the Art Services business internally, providing clear reporting on performance, risks, and opportunities.

Title: Head of Art Location: Anywhere in the world We are seeking a strategically minded business leader to own and grow our global Art Services line of business. This role is responsible for ensuring the successful conversion of sales opportunities into signed, executable business, while building the organizational structure, teams, and delivery models required to scale sustainably. Working in close partnership with the Global Art Director, this leader will balance commercial goals, operational execution, and long-term strategy. They will act as the primary bridge between sales, Art/Codev leadership, production, and delivery, ensuring that client opportunities are not only won, but delivered with excellence, predictability, and profitability. Key Responsibilities: · Own the commercial success of the Art Delivery line of business at global level, including revenue growth, margin targets, and long-term scalability. · Partner closely with the sales team to evaluate, shape, and close new business opportunities, ensuring they are structured for successful delivery. · Participate in client-facing discussions to define scope, pricing models, delivery strategies, and long-term partnership potential. · Ensure that signed deals align with operational capabilities, artistic standards, and strategic goals. · Define and execute a forward-looking strategy for the art business, including service offerings, capacity planning, and market positioning. · Identify opportunities for new capabilities, delivery models, tools, or geographic expansion. · Build new teams in growth regions · Support, grow and mentor current teams · Stay informed on industry trends in game art production, outsourcing, and co-development to inform business decisions. · Design, organize, and deploy cross-functional delivery teams, along with the Global Art Director, to meet client needs effectively and efficiently. · Establish scalable structures, workflows, and resource models in partnership with production and art/codev leadership. · Ensure clarity of roles, responsibilities, and accountability across the delivery organization. · Act as an escalation point for delivery or resourcing challenges, driving solutions that protect client relationships and business outcomes. · Build trusted relationships with key clients as a business and delivery leader. · Ensure consistent communication and alignment between internal teams and external partners. · Represent the Art Services business internally, providing clear reporting on performance, risks, and opportunities.

Title: Head of Art Location: Anywhere in the world We are seeking a strategically minded business leader to own and grow our global Art Services line of business. This role is responsible for ensuring the successful conversion of sales opportunities into signed, executable business, while building the organizational structure, teams, and delivery models required to scale sustainably. Working in close partnership with the Global Art Director, this leader will balance commercial goals, operational execution, and long-term strategy. They will act as the primary bridge between sales, Art/Codev leadership, production, and delivery, ensuring that client opportunities are not only won, but delivered with excellence, predictability, and profitability. Key Responsibilities: · Own the commercial success of the Art Delivery line of business at global level, including revenue growth, margin targets, and long-term scalability. · Partner closely with the sales team to evaluate, shape, and close new business opportunities, ensuring they are structured for successful delivery. · Participate in client-facing discussions to define scope, pricing models, delivery strategies, and long-term partnership potential. · Ensure that signed deals align with operational capabilities, artistic standards, and strategic goals. · Define and execute a forward-looking strategy for the art business, including service offerings, capacity planning, and market positioning. · Identify opportunities for new capabilities, delivery models, tools, or geographic expansion. · Build new teams in growth regions · Support, grow and mentor current teams · Stay informed on industry trends in game art production, outsourcing, and co-development to inform business decisions. · Design, organize, and deploy cross-functional delivery teams, along with the Global Art Director, to meet client needs effectively and efficiently. · Establish scalable structures, workflows, and resource models in partnership with production and art/codev leadership. · Ensure clarity of roles, responsibilities, and accountability across the delivery organization. · Act as an escalation point for delivery or resourcing challenges, driving solutions that protect client relationships and business outcomes. · Build trusted relationships with key clients as a business and delivery leader. · Ensure consistent communication and alignment between internal teams and external partners. · Represent the Art Services business internally, providing clear reporting on performance, risks, and opportunities.