Role Description We're seeking a Korean Player Support Agent who will provide excellent service and advise on technical issues. - Providing customer support and technical issue resolution via email, chat, social media, and other online platforms. - Handling multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms. - Identifying, correcting, and advising on technical issues in the customer’s computer, mobile app, and/or video game console. - Identifying trends in customer problems and providing clear feedback/inputs to the team members based on independent testing. - Escalating real-time issues to client/supervisor. - Translating Korean to English and vice versa. - Report and minutes writing in Korean and/or English. Qualifications - English (fluent), Korean (fluent, native). - Strong in both written and communicating in English and Korean - in order to liaise with Korean speaking associates. - Ability to deliver excellent customer service quality utilizing soft skills. - Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support. - Ability to solve and analyze information accurately with appropriate speed and guidelines. - Team player. - Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience. Requirements - Requires to work on weekends and public holidays with a fixed schedule. Benefits - Opportunities for promotion. - Casual Environment (e.g. T-shirts). - Medical. - Regular hours, Mondays - Fridays. - 1 year contract.

• Respond to customer inquiries promptly and professionally via phone, email, and live chat. • Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and finding the best solution. • Process orders, returns, exchanges, and warranty claims accurately and efficiently. • Maintain deep knowledge of our products, promotions, and policies to assist customers effectively. • Document all customer interactions in our CRM system and escalate issues when necessary. • Collaborate with internal teams (e.g., shipping, inventory, e-commerce) to ensure timely resolution of issues. • Strive to exceed customer expectations and contribute to customer loyalty and retention. • Identify trends in customer feedback and report them to help improve products and services.

Role Description Même en télétravail tu pourras partager un vrai travail d’équipe. Ce poste te permet de te projeter dans ta vie professionnelle mais aussi dans ta vie personnelle ! - Poste 100% télétravail = pas de frais de déplacement !! - CDD à pourvoir dès maintenant (différentes dates d'intégration possible) jusqu’au 31 Octobre. - Amplitude de travail : du lundi au vendredi de 9h00 à 18h00 - Temps de travail au choix : 35h, 37h30 ou 40h hebdo - Tickets restaurant, prestations du CSE - Fixe + Primes individuelles motivantes - Après une solide formation initiale, ton responsable t’accompagne au quotidien à distance. - Trouver des missions de garde d’enfant à nos nounous - Accompagner les nounous durant toute la durée de la garde - Fidéliser les nounous Qualifications - Vous êtes bilingue anglais/français. - Titulaire d’un Bac+2 vous souhaitez un poste gratifiant tout en utilisant l’anglais. - Vous avez un accès internet haut débit et les conditions appropriées pour le travail à distance. - Vous êtes autonome, digne de confiance et vous faites preuve d’initiative. - Vous possédez une aisance au téléphone. - Vos qualités d’écoute, votre sourire et votre dynamisme vous permettent de créer des échanges interactifs et chaleureux avec vos interlocuteurs. - Vous êtes très à l’aise avec les outils informatiques. Benefits - Rémunération entre 2229€ et 2429€ brut mensuel Company Description Kinougarde, leader de la garde d’enfants à domicile, recrute pour accompagner son expansion. Notre mission : proposer des solutions aux parents et aux nounous qui recherchent une garde.

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner. • Assist customers with product information, order concerns, and technical support. • Resolve customer complaints efficiently and escalate more complex issues as needed. • Provide clear and effective solutions to ensure customer satisfaction. • Keep accurate records of customer interactions in the CRM system.