• Provide a range of customer service and support to agents and carriers over the phone, through email or chat to service new existing accounts in a high call volume environment • Answer incoming phone calls with a positive and service-oriented attitude • Deliver a high level of customer satisfaction with the goal of creating an exceptional experience. • Maintain a continual working knowledge of our client’s products, services, and promotions • Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues • Research, resolve and communicates information back to the customer in a clear and educated manner • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Complete a variety of forms and documents based on guidelines • Document all customer information, communications, and sales in CRM system • Review and process applications, binders and other documents required for policy issuance • Process policy endorsements, additional insureds, inspection changes and other requested policy changes • Organize policy files for proper documentation management • Work collaboratively with other team members and across departments to ensure accurate and timely completion of tasks • Other responsibilities as assigned

Role Description This is a full-time role for a candidate who will be answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers! Required equipment will be provided. - Must be available for the following shift: 07:00am - 3:30pm PST (Days off TBD) Major Responsibilities - Answering inbound telephone calls and providing excellent customer support - Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism - Responsible for researching and resolving complaints to ensure customer retention and satisfaction - Follow up on all written correspondence and escalate to customer service manager on duty as necessary - Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction Qualifications - Fluent in both English and Spanish - Experience with Microsoft Word and Excel - High School Diploma - Type 50+ words per minute Requirements - Ability to work in a team environment - Ability to give and receive honest and direct feedback - Strong customer orientation with desire and willingness to help - Strong verbal and written communication skills - Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output - Knowledge of apparel construction and fabrication and various fashion categories - Ability to work required overtime when business needs warrant - Schedule flexibility as shifts can change based on needs of our customers Remote Work Requirements - Ability to work autonomously in a virtual environment - Must be reachable and available by telephone, email, and instant message during work hours - Ability to meet set productivity standards on an ongoing basis - Must have a dedicated quiet and distraction-free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor) - Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted) - Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth) Preferred Qualifications - 1+ years in Customer Service, help desk or call center experience - Type 60+ words per minute - Working knowledge of website navigation Compensation A reasonable estimate of the current base hourly/salary range is $20.00/per hour to $24.00/per hour. Attention After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.

Role Description We’re hiring a Executive Assistant for C-Level Executive to provide exceptional administrative support to senior-level managers while ensuring excellent service to our clients. Apply now! 🚀✨ - Serve as the primary point of contact between executives, employees, clients, and external partners. 🤝 - Manage executives’ calendars, schedule meetings, and coordinate travel arrangements. 📆✈️ - Track expenses and prepare detailed reports on a regular basis. 📑 - Handle client inquiries, provide accurate information, and deliver outstanding customer service. 🌟 - Maintain organized filing systems and oversee office-related inventory. 📋 - Take minutes during meetings and assist with client-facing communications. ✍️ - Manage social media platforms, billing, and invoicing if required. 📲💻 - Coordinate social and networking events for clients and team members. 🎉 Qualifications - Has proven experience as an Executive Assistant to C-level Executives, Client Support Specialist, or in a similar role. 💼 - Is bilingual in English (C1 or higher) and Spanish, both spoken and written. 🗣️✍️ - Excels in organizational and time-management skills. 🏅 - Is proficient in MS Office, Google Workspace, and other office tools. 💻 - Demonstrates excellent verbal and written communication skills. 📣 - Maintains discretion, confidentiality, and a proactive approach to problem-solving. 🔒 - Holds at least a high school diploma or bachelor’s degree. 🎓 - Permanently resides in Latin America. 🌍 - Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. 💻 Benefits - Long-Term Opportunities: Build a lasting professional relationship with us. 🏆✨ - Fully Remote: Work from the comfort of your home—no onsite travel required. 🏡🌍 - Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. 🏖️☀️ - Wellness Support: Access in-house psychological and wellness coaching services. 🌱💚 - Holistic Growth: Free access to coaching programs that support your personal and professional development. 📚 - Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses. 🎓📖

Role Description We are looking for an Infrastructure Support Specialist to provide technical and operational support in high-availability enterprise environments. This role is focused on supporting network and communications infrastructure, troubleshooting incidents, maintaining connectivity services, and collaborating with local, remote, and global technical teams. The ideal candidate has solid experience in network operations, Cisco environments, incident resolution, and support processes within corporate or mission-critical environments. This is a remote, full-time position for professionals based in Latin America. Advanced English is required and will be assessed during the interview process. Responsibilities - Provide remote technical support for network and communications infrastructure. - Diagnose and resolve incidents related to LAN/WAN networks, connectivity, and networking equipment. - Support local and remote teams with configuration, upgrade, and maintenance activities. - Collaborate with network engineers, global operations teams, clients, vendors, and cross-functional stakeholders. - Perform advanced troubleshooting using packet capture tools and protocol analysis. - Monitor network infrastructure performance using large-scale monitoring and management tools. - Manage incidents, problems, and changes following ITIL best practices. - Create and maintain technical documentation, operating procedures, and support records. - Prioritize multiple simultaneous incidents while meeting established SLAs. - Communicate technical concepts clearly to both technical and non-technical users. Qualifications - Technical degree or studies in Management Information Systems, Computer Science, Business Administration, Communications, or a related field. - 3 to 5 years of experience in infrastructure support, network operations, or similar roles. - Hands-on experience configuring, administering, and troubleshooting Cisco equipment. - Strong knowledge of LAN/WAN networks, TCP/IP protocols, networking technologies, and the OSI model. - Experience configuring and troubleshooting Cisco switches and routers. - CCNA certification or equivalent knowledge is highly valued. - Experience using traffic capture tools and network protocol analysis tools. - Experience with large-scale network monitoring and administration tools. - Knowledge of ITIL processes, including Incident Management, Problem Management, and Change Management. - Strong analytical skills and ability to solve complex technical issues. - Ability to work under pressure and manage multiple priorities. - Excellent verbal and written communication skills in English. - Ability to interact with clients, vendors, managers, engineers, and stakeholders at different levels. - Service-oriented mindset, attention to detail, and strong follow-through. Requirements - Availability to participate in a 24x7 support operation. - Ability to respond to incidents within established SLAs, with expected response times between 4 and 8 hours. - Previous experience with on-call rotations, critical support, or standby support is a strong plus. - Stable internet connection and an adequate remote work setup. - Remote work from Latin America. - Full-time engagement, 40 hours per week. Benefits - Opportunity to work in enterprise-level infrastructure environments. - Exposure to global teams and mission-critical network operations. - Collaboration with HITSS and the final client through a structured selection process. - Long-term professional growth in infrastructure, networking, and technical support operations.