Resolv.Global

Role Description We are currently seeking a customer-focused and technically skilled Service Desk Analyst to join a fast-paced support environment serving end users across multiple service areas. This role is ideal for someone with prior IT support or Service Desk experience who enjoys troubleshooting technical issues, helping users, and working in a structured support environment. The successful candidate must be comfortable supporting users across a wide operating schedule and working in a performance-driven remote environment. - Provide first-level technical support to end users - Troubleshoot and resolve basic hardware, software, and access-related issues - Escalate unresolved issues to the appropriate support teams - Track, document, and manage incidents accurately - Guide users through troubleshooting steps and issue resolution - Follow up with users to ensure issues are fully resolved - Maintain high-quality customer service standards - Support ticket documentation, routing, and closure processes - Recommend process improvements where appropriate - Maintain knowledge of Service Desk procedures, systems, and tools Availability Requirements Candidates must be fully flexible and available to support the following operating hours: - Monday-Friday: 7:00 AM - 7:30 PM CST - Saturday: 6:00 AM - 6:30 PM CST - Sunday: 6:00 AM - 5:30 PM CST Please only apply if you are able to support rotating schedules within these operating hours, including weekends and holidays, where required. Compensation - $6.50 USD per hour - Paid weekly in arrears - Independent Contract Technical Requirements (Non-Negotiable) To be considered for this role, candidates must have the following: - Stable wired fibre Ethernet internet connection (Wi-Fi only connections are not accepted) - Backup power solution, such as a UPS or inverter - Professional headset with microphone - A dual monitor setup is preferred for productivity and workflow management Hiring Process Our hiring process includes multiple stages to ensure the right fit for both the role and the client environment. The process includes: - Resume review and prescreen questionnaire - One-way video interview - Live prescreen interview via Teams - Client interview via Teams Please note: - Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for this position. - Resumes must be submitted in English. Qualifications - High school diploma or equivalent - Minimum 2 years of experience in an IT Support, Help Desk, or End User Services environment - Experience supporting Windows environments and end users - Strong troubleshooting and problem-solving skills - Excellent written and verbal English communication skills - Ability to multitask and prioritize in a fast-paced environment - Ability to remain professional and customer-focused under pressure - Comfortable working independently and within a team environment Preferred Experience - Experience with the following technologies and platforms is highly preferred: - Office 365 - Azure Active Directory - Meraki - Workspace ONE - Bomgar - ServiceNow - ITIL or IT Service Management practices - Computer networks and internet-based software

Role Description We are hiring customer-focused and professional Bilingual Customer Support Representatives to join a growing support team serving customers across e-commerce and telehealth-related services. In this role, you will assist customers with order inquiries, subscription support, account assistance, and general service-related questions through phone, email, and other support channels. This position does not provide medical advice. Representatives support customers using approved resources, established processes, and company guidelines. - Respond to customer inquiries via phone, email, and support channels - Assist customers with order status questions - Support subscription and account management requests - Help customers navigate services and available resources - Escalate inquiries when appropriate - Maintain accurate customer records and documentation - Deliver empathetic and professional customer service - Meet quality, productivity, and customer satisfaction goals - Follow all customer privacy and compliance requirements Qualifications - Fluent English and Spanish communication skills - Minimum 1 year of customer service or call center experience - Strong phone communication skills - Professional written communication skills - Empathy and patience when assisting customers - Strong attention to detail - Ability to work independently in a remote environment - Comfortable discussing sensitive wellness-related topics professionally and respectfully Requirements - Telehealth support experience (nice to have) - Healthcare support experience (nice to have) - Pharmacy support experience (nice to have) - E-commerce customer service experience (nice to have) - Experience with Dialpad, Zendesk, Freshdesk, or similar platforms (nice to have) Benefits - Compensation: USD $5.50 per hour - Paid weekly - Independent Contractor Training & Schedule - Monday-Friday, 8:00 AM-5:00 PM Central Time - Ongoing schedules will be communicated during the hiring process Equipment We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection. Application Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Applicants selected to move forward will complete: - Application Form - Prescreen Questionnaire - Video Interview - Live interview - Final Interview Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.

Role Description We're looking for a highly organized, bilingual professional to join our team as a Virtual Recruiting & Operations Assistant. This is an exciting opportunity to support a large-scale AI data collection project by helping onboard new participants, answering questions, and ensuring a smooth candidate experience from start to finish. You'll work closely with our recruitment team while serving as the primary Spanish-speaking point of contact for participants throughout the onboarding process. If you're detail-oriented, enjoy working with people, and thrive in a fast-paced remote environment, we'd love to hear from you. - Communicate with applicants in fluent Spanish via email, chat, and other communication platforms. - Explain onboarding requirements, project expectations, and payment structures. - Send agreements, consent forms, and onboarding documentation. - Support participants through each stage of the onboarding process. - Answer participant questions promptly and professionally. - Resolve onboarding issues and escalate concerns when necessary. - Track participant progress and maintain accurate records. - Coordinate with the recruitment team to ensure project timelines are met. - Follow established processes while delivering excellent candidate support. Qualifications - Native or fluent Spanish speaker. - Strong written and spoken English. - Previous experience as a Virtual Assistant, Recruiting Assistant, HR Coordinator, Customer Support Representative, or similar administrative role. - Excellent communication and interpersonal skills. - Highly organized with strong attention to detail. - Comfortable working independently in a remote environment. - Reliable computer and high-speed internet connection. - Available to start immediately. Requirements - Windows 11 computer (Mac not accepted). - Minimum 16 GB RAM. - i5 processor and higher. - Webcam. - USB headset. - Reliable wired high-speed internet connection (Ethernet cable). - Quiet professional workspace. - Backup power solution strongly preferred. - Ability to complete a technical verification. Benefits - Fully remote position. - $7 USD p/hour. - Weekly payments. - Long-term project with ongoing opportunities. - Collaborative international team. - Immediate start. Application Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Applicants selected to move forward will complete: - Application Form. - Prescreen Questionnaire. - Video Interview. - Live Interview via Teams with Management. Preferred Qualifications - Experience supporting recruitment or onboarding processes. - Experience working with remote teams. - Familiarity with Google Workspace, Microsoft Office, or similar productivity tools. - Experience using ATS or CRM platforms is an advantage.

Role Description Are you an iPhone user looking for flexible remote work that fits around your schedule? We're recruiting participants for an exciting AI data collection project. You'll record short first-person (egocentric) videos using your own iPhone while completing normal daily activities. These recordings help train next-generation artificial intelligence systems used in computer vision, robotics, and human activity recognition. This is a flexible independent contractor opportunity where you can complete recordings from your own home, workplace, or other appropriate environments while following project guidelines. What You'll Do - Record high-quality first-person videos using your iPhone and a headset. - Perform everyday activities naturally while recording. - Upload recordings through the project platform. - Follow recording instructions and quality standards. - Re-record activities if requested during quality review. - Meet submission deadlines. - Maintain confidentiality and comply with all project requirements. Examples of Recording Activities - Cooking and meal preparation - Cleaning and household chores - Laundry and organizing - Grocery shopping - Walking indoors or outdoors - Gardening - Property maintenance - Warehouse or retail work - Restaurant kitchen tasks - Hotel housekeeping - Delivery or logistics activities - Office or administrative work Compensation Compensation is based on approved recording hours that meet the project's quality requirements. - $3.00 USD per approved hour - Approved hours are reviewed and reported weekly. - On average, approximately 45 minutes of every recorded hour is typically approved, provided recordings meet project quality standards. Hiring Process - Online application - Device compatibility verification - Internet and hardware testing - Digital agreement and consent forms - Training - Sample video submission - Quality approval - Project activation Requirements - Applicants must be at least 18 years old. - Own a compatible iPhone. - Have reliable internet access for uploading recordings. - Be comfortable recording daily activities from a first-person perspective. - Be able to follow written instructions carefully. - Be available to record a minimum of 3 hours per day. - Successful participants will also: - Produce steady, clear recordings. - Follow all recording guidelines. - Record in suitable lighting whenever possible. - Submit recordings on time. - Respect privacy requirements. - Avoid recording confidential or sensitive information. - Produce authentic, unstaged recordings. - Keep both hands visible for at least 60% of each recording.

Role Description We are looking for a technically minded, patient, and customer-focused professional to join our remote technical support team in Mexico. In this role, you will be the direct point of contact for residents who need help with their smart home devices, supporting them through inbound calls and emails to get their technology working the way it should. This is a fully remote, full-time position based in Mexico. Training runs for 4 to 5 weeks and includes both video modules and hands-on time with the actual devices you will be supporting, so you will feel confident and well-prepared before going live. Please note: You must meet the hardware requirements before your start date. Candidates who do not meet these requirements will not be able to move forward in the process. What You Will Do - Handle inbound technical support calls and emails from residents experiencing issues with their smart home devices - Troubleshoot common problems such as Wi-Fi connectivity issues, device pairing failures, and general setup questions - Walk residents through solutions clearly and calmly, adjusting your explanations to their level of comfort with technology - Log and manage all interactions accurately in CRM software - Handle both voice and email support channels, managing multiple tasks at the same time - Stay up to date with product changes and adapt to an evolving support environment Schedule and Compensation - $5.50 USD per hour - Paid weekly in arrears - Independent Contract - Mon to Fri, 8:30 AM – 6:30 PM MST - Training duration: 4 to 5 weeks (paid) Technical Requirements (Essential) - Windows 11 PC (Mac not supported) - 16 GB RAM - i5 processor and up - Dual monitors - Webcam - Headset with mic - Fibre internet with a wired connection (Ethernet cable) - Backup power solution - Microsoft Teams / Office 365 Hiring Process - Resume and Prescreen Questionnaire Review - One-Way Video Interview - Live Interview - Final Interview - Offer Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for the position. Requirements - Strong verbal and written communication skills in English - At least 1 year of customer service experience, ideally in a role that handled both calls and emails - A genuine interest in technology and the confidence to troubleshoot device and connectivity issues - Good physical dexterity for working with smart home hardware during the hands-on training period - Experience with CRM software and solid general computer skills - A patient, methodical approach to problem-solving with the customer always in mind - The ability to manage your time and stay focused in a fast-paced remote environment - Comfort with basic financial and leasing terminology, as you will be working in a property management context - Currently residing in Mexico

Role Description We are seeking detail-oriented and tech-savvy Bilingual Customer Operations Support Representatives to join a growing support team serving business clients, providers, and internal stakeholders. This role focuses on operational support, ticket management, order tracking, troubleshooting, and cross-functional coordination. Successful candidates enjoy solving problems, working across multiple systems, and helping teams operate efficiently behind the scenes. If you are highly organized, comfortable with technology, and thrive in a fast-paced support environment, we'd love to hear from you. What You'll Do - Manage and respond to support tickets in a timely and professional manner - Assist with order tracking and operational inquiries - Support provider and partner-related requests - Troubleshoot platform and system-related issues - Coordinate with internal teams to resolve escalated concerns - Maintain accurate records and documentation - Communicate effectively through ticketing systems and internal collaboration tools - Identify recurring issues and recommend improvements - Deliver exceptional support while meeting quality and productivity expectations Qualifications - Fluent English and Spanish communication skills - Minimum 1 year of customer support, operations support, technical support, or related experience - Strong written communication skills - Excellent attention to detail - Strong troubleshooting and problem-solving abilities - Comfortable learning new platforms and systems - Ability to multitask and manage competing priorities - Reliable and dependable work ethic Requirements - Experience supporting B2B clients (Nice to Have) - Experience with ticketing systems (Nice to Have) - Experience using Slack or similar collaboration tools (Nice to Have) - Experience supporting SaaS, technology, healthcare, or e-commerce environments (Nice to Have) Benefits - USD $5.50 per hour - Paid weekly - Independent Contractor - We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection. Training & Schedule - Monday-Friday, 8:00 AM-5:00 PM Central Time - Future schedules may evolve based on business needs, including weekend coverage and expanded operating hours. Application Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Applicants selected to move forward will complete: - Application Form - Prescreen Questionnaire - Video Interview - Live interview - Final Interview Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.

Role Description We are seeking detail-oriented, reliable, and technically minded Tier 1 Technical Support Agents to join a growing remote support team serving customers across North America. This is an excellent opportunity for individuals who enjoy troubleshooting, solving problems, and helping customers navigate technical issues while delivering a professional support experience. Success in this role requires strong communication skills, a structured approach to problem-solving, and the ability to accurately document customer interactions while following established processes and procedures. If you have a stable work history, enjoy working in a fast-paced support environment, and take pride in delivering accurate and consistent work, we would love to hear from you. What You'll Be Doing - Serve as the first point of contact for customer technical support inquiries - Troubleshoot and resolve basic technical issues using established processes and documentation - Gather information and accurately diagnose customer concerns - Document customer interactions thoroughly and accurately within company systems - Escalate complex issues to higher-level support teams when appropriate - Follow troubleshooting workflows and support procedures consistently - Communicate clearly and professionally with customers across multiple channels - Navigate multiple systems and applications simultaneously - Maintain productivity, quality, and service standards - Contribute to a positive customer experience while ensuring accurate issue resolution Compensation & Contract - USD $6.50 per hour - Paid weekly in arrears - Independent Contractor Remote Work Environment Requirements - A dedicated, professional workspace free from distractions - Reliable high-speed, wired internet connection - Ability to work independently without direct supervision - Consistent availability during scheduled working hours Technical Requirements (Essential) - Windows 11 PC (Mac devices are not supported) - Minimum 16 GB RAM - Dual monitor setup - i5 processor and up - Headset with mic - Webcam - Fibre internet connection with a wired Ethernet connection - Backup power solution - Microsoft Teams and Office 365 Hiring Process - Application Form - Prescreen Questionnaire - Typing Assessment - Video Interview - Live interview - Final Interview Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position. Requirements - Previous experience in technical support, help desk, customer support, or a related role - Strong troubleshooting and problem-solving abilities - Excellent English written and verbal communication skills - Strong attention to detail and documentation accuracy - Ability to follow established procedures and workflows - Strong organizational and time management skills - Reliable attendance and dependability - Ability to work independently in a remote environment - Stable employment history with demonstrated commitment to previous roles - Comfortable learning new systems and technologies - Previous remote work experience - Located in Mexico What Success Looks Like - Highly reliable and dependable - Comfortable troubleshooting technical issues - Detail-oriented and process-driven - Strong communicators - Fast and accurate when documenting information - Able to remain calm and professional while resolving customer concerns - Committed to delivering consistent, high-quality support

Role Description We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team. This role is ideal for professionals with strong third-party collections experience who are confident handling difficult conversations, negotiating payment arrangements, and working in a fast-paced, target-driven environment. We are looking for candidates with excellent English communication skills, strong objection-handling abilities, and a solid understanding of collections compliance and FDCPA regulations. If you are motivated by performance, enjoy helping resolve accounts professionally, and are looking for a long-term remote opportunity with growth potential, we would love to hear from you. Compensation & Contract Structure - Independent Contractor - $260–$270 USD paid weekly - Plus performance-based commission opportunities Key Responsibilities - Handle inbound and outbound collections calls professionally and efficiently - Negotiate payment arrangements and resolve delinquent accounts - Maintain consistent follow-up communication with customers - Accurately document all account interactions and updates - Ensure full compliance with FDCPA and collections regulations - Meet and exceed individual and team performance goals - Maintain professionalism and composure during challenging conversations What We Offer - Remote work opportunity within Mexico and Colombia - Competitive weekly compensation in USD - Uncapped commission structure - Growth and advancement opportunities - Supportive, performance-driven team culture - Ongoing training and coaching Technical Requirements (Essential) - Windows 11 PC (Mac not supported) - 16 GB RAM - i5 processor and up - Dual monitors - Webcam - Headset with mic - Fibre internet with a wired connection - Backup power solution - Microsoft Teams / Office 365 Applications that do not meet the minimum technical requirements may not move forward in the process. Hiring Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Our process includes: - Resume and Prescreen Questionnaire Review - One-Way Video Interview - Live Interview - Final Interview Please note: - This is an English-speaking role that requires strong written and verbal English communication skills. - All resumes must be submitted in English to be considered. - Applicants must be physically located in Mexico or Colombia. Requirements - Previous BPO collections experience is required - Third-party collections experience is strongly preferred - Strong understanding of FDCPA and collections compliance regulations - Excellent English communication skills, both spoken and written - Fluent Spanish communication skills - Strong negotiation and objection-handling abilities - Goal-oriented mindset with the ability to meet performance targets - Previous remote/work-from-home experience preferred - Must be permanently based in Mexico or Colombia - Must meet all technical requirements listed above

Role Description We are currently hiring Remote Customer Service Representatives across Mexico to support growing US-based customer support operations. This is a fully remote position for experienced customer service professionals with strong English communication skills, previous US BPO/call center experience, and the ability to thrive in fast-paced support environments. Compensation - $5 USD per hour - Paid weekly in arrears - Independent Contract Technical Requirements (Essential) To be considered, candidates must meet all technical requirements below: - Windows 11 PC (Mac not supported) - 16 GB RAM - Dual monitors - Webcam - i5 processor and up - Fibre internet with a wired connection (Ethernet cable) - Backup power solution - Microsoft Teams / Office 365 - Headset Applications that do not meet the minimum technical requirements may not move forward in the process. Hiring Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Our process includes: - Resume and Prescreen Questionnaire Review - One-Way Video Interview - Live Interview - Final Interview Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes/CVs must be submitted in English to be considered for the position. Requirements What We’re Looking For: - Previous US BPO / call center experience - Excellent spoken and written English - Strong customer service and communication skills - Experience handling inbound and/or outbound customer interactions - Ability to multitask and work efficiently across multiple systems - Professional, reliable, and detail-oriented mindset - Comfortable working in structured remote environments Experience Backgrounds We Welcome - Customer Support - Healthcare Support - Technical Support - Billing Support - Sales Support - Appointment Scheduling - Collections - Administrative Support - Live Chat / Email Support - Retention / Escalations - Call Center / BPO Environments Please note: Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement. Incomplete applications may automatically be removed from consideration. If you are an experienced customer service professional looking for long-term remote opportunities with growing international teams, we encourage you to apply.

Role Description We're looking for exceptional Technical Customer Support Specialists to join a rapidly growing international technology company committed to delivering an outstanding customer experience. This is not a traditional call center role. We're looking for people who genuinely enjoy helping others, are naturally curious, technically confident, and can explain technical concepts in a calm, simple, and reassuring way. If you have experience supporting mobile devices, telecommunications, service desks, ISP support, mobile carriers, or technical customer service, we'd love to hear from you. This position is approximately: - 60% Technical Support - 40% Customer Service You'll assist customers with a variety of technical and account-related questions while creating an exceptional customer experience across every interaction. You'll troubleshoot issues, guide customers through solutions, investigate problems, and build lasting customer relationships through empathy, patience, and outstanding communication. What You'll Do - Provide technical support via phone, email, and other customer channels - Troubleshoot mobile device, SIM card, network, connectivity, and account issues - Assist customers with activation, setup, subscriptions, billing, and service questions - Explain technical concepts in a simple, easy-to-understand manner - Research complex issues using available resources - Document customer interactions accurately - Escalate advanced technical issues when required - Deliver an outstanding customer experience with empathy and professionalism Requirements - 2+ years of customer service or technical support experience - Experience in telecommunications, mobile networks, service desk, ISP support, device support, or similar technical environments - Strong troubleshooting and problem-solving skills - Excellent written and spoken English - Outstanding customer service skills - High emotional intelligence and empathy - The ability to remain calm while handling complex customer situations - Strong attention to detail - Comfortable working independently in a remote environment Benefits - Company-provided equipment - Fully remote position - Weekly USD payments - Competitive rate of $6.50 USD per hour - Work with an international team - Supportive, people-focused culture - Opportunity to grow with an expanding organization Hiring Process - Resume review - Prescreen questionnaire - One-way video interview - Live interview - Final interview - Offer Please note: Only candidates who complete both the prescreen questionnaire and the one-way video interview will be considered for this role and progress in the hiring process. Bonus Experience - Mobile carrier support - SIM activation - Network troubleshooting - Android or iOS support - Help Desk / Service Desk - Zendesk - Shopify - Slack