Role Description We are seeking a Bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer assistance across phone, email, and chat channels. This is a fully remote opportunity for candidates in Canada with excellent communication skills, strong customer service experience, and authentic French-Canadian fluency, including familiarity with Quebecois expressions and conversational dialect. The ideal candidate is professional, personable, detail-oriented, and comfortable handling customer interactions across multiple communication channels in a fast-paced environment. - Handle inbound customer support inquiries via phone, email, and live chat - Assist customers with warranty claims and general product or service inquiries - Provide clear, professional, and empathetic customer support in both English and French - Accurately document customer interactions and case updates - Troubleshoot customer concerns and escalate issues when necessary - Maintain strong service quality and response standards - Collaborate with internal teams to ensure smooth customer experiences Qualifications - Native or near-native fluency in English and French-Canadian - Strong preference for candidates with an authentic Quebecois dialect - Previous customer service or customer support experience required - Experience handling phone, email, and chat support preferred - Excellent verbal and written communication skills - Strong listening and problem-solving abilities - Comfortable working independently in a remote environment - Reliable high-speed internet connection and professional remote work setup - Ability to multitask and manage multiple customer interactions efficiently Requirements - Windows 11 PC (Mac not supported) - 12–16 GB RAM - Dual monitors - Webcam - Fibre internet with a wired connection - Backup power solution - Microsoft Teams / Office 365 Benefits - $13 USD p/hour - Paid weekly Hiring Process Our hiring process includes multiple stages to ensure the right fit for both the role and the client environment. The process includes: - Resume review - Prescreen questionnaire - One-way video interview - Second interview - Client interview Please note: - Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process. - All resumes must be submitted in English to be considered for this position. Preferred Qualifications - Experience with warranty claims or product support - Experience working with North American customers - Call center or contact center experience - CRM or ticketing system experience

• Provide a range of customer service and support to agents and carriers over the phone, through email or chat to service new existing accounts in a high call volume environment • Answer incoming phone calls with a positive and service-oriented attitude • Deliver a high level of customer satisfaction with the goal of creating an exceptional experience. • Maintain a continual working knowledge of our client’s products, services, and promotions • Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues • Research, resolve and communicates information back to the customer in a clear and educated manner • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Complete a variety of forms and documents based on guidelines • Document all customer information, communications, and sales in CRM system • Review and process applications, binders and other documents required for policy issuance • Process policy endorsements, additional insureds, inspection changes and other requested policy changes • Organize policy files for proper documentation management • Work collaboratively with other team members and across departments to ensure accurate and timely completion of tasks • Other responsibilities as assigned

Role Description This is a full-time role for a candidate who will be answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers! Required equipment will be provided. - Must be available for the following shift: 07:00am - 3:30pm PST (Days off TBD) Major Responsibilities - Answering inbound telephone calls and providing excellent customer support - Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism - Responsible for researching and resolving complaints to ensure customer retention and satisfaction - Follow up on all written correspondence and escalate to customer service manager on duty as necessary - Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction Qualifications - Fluent in both English and Spanish - Experience with Microsoft Word and Excel - High School Diploma - Type 50+ words per minute Requirements - Ability to work in a team environment - Ability to give and receive honest and direct feedback - Strong customer orientation with desire and willingness to help - Strong verbal and written communication skills - Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output - Knowledge of apparel construction and fabrication and various fashion categories - Ability to work required overtime when business needs warrant - Schedule flexibility as shifts can change based on needs of our customers Remote Work Requirements - Ability to work autonomously in a virtual environment - Must be reachable and available by telephone, email, and instant message during work hours - Ability to meet set productivity standards on an ongoing basis - Must have a dedicated quiet and distraction-free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor) - Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted) - Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth) Preferred Qualifications - 1+ years in Customer Service, help desk or call center experience - Type 60+ words per minute - Working knowledge of website navigation Compensation A reasonable estimate of the current base hourly/salary range is $20.00/per hour to $24.00/per hour. Attention After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.

Role Description We’re hiring a Executive Assistant for C-Level Executive to provide exceptional administrative support to senior-level managers while ensuring excellent service to our clients. Apply now! 🚀✨ - Serve as the primary point of contact between executives, employees, clients, and external partners. 🤝 - Manage executives’ calendars, schedule meetings, and coordinate travel arrangements. 📆✈️ - Track expenses and prepare detailed reports on a regular basis. 📑 - Handle client inquiries, provide accurate information, and deliver outstanding customer service. 🌟 - Maintain organized filing systems and oversee office-related inventory. 📋 - Take minutes during meetings and assist with client-facing communications. ✍️ - Manage social media platforms, billing, and invoicing if required. 📲💻 - Coordinate social and networking events for clients and team members. 🎉 Qualifications - Has proven experience as an Executive Assistant to C-level Executives, Client Support Specialist, or in a similar role. 💼 - Is bilingual in English (C1 or higher) and Spanish, both spoken and written. 🗣️✍️ - Excels in organizational and time-management skills. 🏅 - Is proficient in MS Office, Google Workspace, and other office tools. 💻 - Demonstrates excellent verbal and written communication skills. 📣 - Maintains discretion, confidentiality, and a proactive approach to problem-solving. 🔒 - Holds at least a high school diploma or bachelor’s degree. 🎓 - Permanently resides in Latin America. 🌍 - Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. 💻 Benefits - Long-Term Opportunities: Build a lasting professional relationship with us. 🏆✨ - Fully Remote: Work from the comfort of your home—no onsite travel required. 🏡🌍 - Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. 🏖️☀️ - Wellness Support: Access in-house psychological and wellness coaching services. 🌱💚 - Holistic Growth: Free access to coaching programs that support your personal and professional development. 📚 - Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses. 🎓📖