• Support the implementation and continuous improvement of the University's required first-course experience • Monitor and evaluate student success metrics • Collaborate with academic partners to promote student transition and success • Provide day-to-day leadership and support for faculty teaching the first course • Coordinate the maintenance and improvement of the curriculum

• Oversee end-to-end global logistics performance across our fulfillment ecosystem • Lead strategic network expansion initiatives, including new warehouse launches and integrations • Build scalable omnichannel processes that improve efficiency, customer experience, and cost optimization • Drive automation, predictive models and AI-driven operational improvements • Build and strengthen strategic relationships with 3PL partners, carriers, and suppliers • Lead fulfillment scalability initiatives across D2C, Amazon, Wholesale, Subscription, and B2B channels

• This position functions autonomously and in collaboration with all members of the healthcare team to coordinate and facilitate quality, cost-effective care while minimizing fragmentation of the healthcare delivery system for ESRD and CKD patients. • This position provides coordination of care between the patient, family, physician, provider and care teams, the community, and Regional Operations Manager.

Role Description We're hiring an experienced Support Manager to lead a distributed customer support team within a complex and evolving SaaS environment. This role is ideal for a calm, process-oriented leader who can bring structure, accountability, and stability while earning the trust of a long-tenured team. You'll play a key role in improving support operations, reducing ticket response delays, and strengthening collaboration between Support and Engineering. Location: Remote (Canada or USA) The salary range for this role is approximately $75,000-$90,000 USD, plus a target 10% bonus. Final compensation will be determined based on experience, skills, and location. What You’ll Own - Team Leadership & Support Operations - Lead, coach, and support a distributed customer support team across North America and the Philippines. - Establish clear triage, follow-up, and resolution processes to improve response times and ticket management. - Serve as the primary escalation point for complex customer issues and support-related concerns. - Process Improvement & Operational Excellence - Identify operational bottlenecks and implement more effective support workflows and processes. - Partner closely with R&D and Engineering teams to improve bug backlog management and escalation cadence. - Build visibility into support operations through reporting, documentation, and process tracking. - Strategic Collaboration & Transformation - Contribute to improving the overall customer experience across multiple products and support channels. - Support the rollout and adoption of AI-enabled support tools and workflows. Qualifications - Proven experience managing customer support or customer-facing teams within a technology or SaaS environment. - Strong leadership skills with the ability to earn trust from experienced teams. - Hands-on experience using Jira for ticket management, escalation handling, and operational tracking. - Comfortable handling client escalations and serving as a senior point of contact for unresolved issues. - Organized, patient, and motivated by improving operational processes and team performance. Strongly Preferred - Experience in B2B SaaS, enterprise software, or legacy software environments. - Exposure to ERP, procurement, print, or marketing supply chain software industries. - Experience with AI-enabled support tools or automation initiatives. Benefits - High-impact role with direct influence on customer experience and operational transformation. - Collaborative environment working closely with Support, Engineering, and executive leadership. - Opportunity to create long-term operational improvements within a growing organization. Join Us Join DemandBridge and help transform the customer support experience in a role where your leadership and operational impact will be felt from day one. We use AI-powered tools (including transcription and automated note-taking) during portions of our interview process to support a consistent and thorough candidate experience. Candidates who require alternative accommodation may request it at any stage of the recruitment process. Fluent Software Group is committed to building diverse, equitable, and inclusive teams. We welcome applications from candidates of all backgrounds, identities, and experiences, and all qualified applicants will be considered without regard to race, gender, age, disability, religion, sexual orientation, or any other protected characteristic.