• Oversee end-to-end global logistics performance across our fulfillment ecosystem • Lead strategic network expansion initiatives, including new warehouse launches and integrations • Build scalable omnichannel processes that improve efficiency, customer experience, and cost optimization • Drive automation, predictive models and AI-driven operational improvements • Build and strengthen strategic relationships with 3PL partners, carriers, and suppliers • Lead fulfillment scalability initiatives across D2C, Amazon, Wholesale, Subscription, and B2B channels

• This position functions autonomously and in collaboration with all members of the healthcare team to coordinate and facilitate quality, cost-effective care while minimizing fragmentation of the healthcare delivery system for ESRD and CKD patients. • This position provides coordination of care between the patient, family, physician, provider and care teams, the community, and Regional Operations Manager.

Role Description We're hiring an experienced Support Manager to lead a distributed customer support team within a complex and evolving SaaS environment. This role is ideal for a calm, process-oriented leader who can bring structure, accountability, and stability while earning the trust of a long-tenured team. You'll play a key role in improving support operations, reducing ticket response delays, and strengthening collaboration between Support and Engineering. Location: Remote (Canada or USA) The salary range for this role is approximately $75,000-$90,000 USD, plus a target 10% bonus. Final compensation will be determined based on experience, skills, and location. What You’ll Own - Team Leadership & Support Operations - Lead, coach, and support a distributed customer support team across North America and the Philippines. - Establish clear triage, follow-up, and resolution processes to improve response times and ticket management. - Serve as the primary escalation point for complex customer issues and support-related concerns. - Process Improvement & Operational Excellence - Identify operational bottlenecks and implement more effective support workflows and processes. - Partner closely with R&D and Engineering teams to improve bug backlog management and escalation cadence. - Build visibility into support operations through reporting, documentation, and process tracking. - Strategic Collaboration & Transformation - Contribute to improving the overall customer experience across multiple products and support channels. - Support the rollout and adoption of AI-enabled support tools and workflows. Qualifications - Proven experience managing customer support or customer-facing teams within a technology or SaaS environment. - Strong leadership skills with the ability to earn trust from experienced teams. - Hands-on experience using Jira for ticket management, escalation handling, and operational tracking. - Comfortable handling client escalations and serving as a senior point of contact for unresolved issues. - Organized, patient, and motivated by improving operational processes and team performance. Strongly Preferred - Experience in B2B SaaS, enterprise software, or legacy software environments. - Exposure to ERP, procurement, print, or marketing supply chain software industries. - Experience with AI-enabled support tools or automation initiatives. Benefits - High-impact role with direct influence on customer experience and operational transformation. - Collaborative environment working closely with Support, Engineering, and executive leadership. - Opportunity to create long-term operational improvements within a growing organization. Join Us Join DemandBridge and help transform the customer support experience in a role where your leadership and operational impact will be felt from day one. We use AI-powered tools (including transcription and automated note-taking) during portions of our interview process to support a consistent and thorough candidate experience. Candidates who require alternative accommodation may request it at any stage of the recruitment process. Fluent Software Group is committed to building diverse, equitable, and inclusive teams. We welcome applications from candidates of all backgrounds, identities, and experiences, and all qualified applicants will be considered without regard to race, gender, age, disability, religion, sexual orientation, or any other protected characteristic.

Role Description We are seeking an experienced part‑time Contract Study Manager to support unblinded clinical trial operations across one or more ongoing studies. This role is ideal for a seasoned clinical operations professional who can independently manage unblinded workflows, maintain strict separation from blinded teams, and ensure operational excellence in a fast‑moving environment. The contractor will oversee day‑to‑day unblinded activities, including: - Vendor coordination - Drug supply workflows - Unblinded data review - Operational documentation This role requires exceptional judgment, attention to detail, and comfort working with sensitive information. Responsibilities - Serve as the unblinded operational lead for assigned clinical studies, ensuring all activities are conducted in compliance with ICH/GCP, regulatory requirements, and internal procedures. - Support and manage various study activities, including CROs, country and site selection, informed consent development and maintenance, eCRF design and implementation, protocols, study plans and manuals, IBs, CSRs. - Oversee study documentation, including study plans, logs, trackers, and training materials. - Support data review, reconciliation, and issue resolution in collaboration with Data Management, Biostatistics, and Safety teams. - Maintain appropriate firewalls between blinded and unblinded personnel, ensuring study integrity. - Provide unblinded operational updates to internal stakeholders while safeguarding treatment‑related information. - Proactively identify and support resolution/escalation of trial conduct-related issues. - Participate in cross‑functional meetings as the unblinded representative, escalating risks and proposing mitigation strategies. - Support components of site start‑up, ongoing monitoring, and closeout activities. - Contribute to inspection readiness and support regulatory or QA requests related to unblinded processes. - Provide flexible support aligned with study needs, including availability during key milestones (e.g., dose escalations, interim analyses, database locks). Qualifications - BA/BS degree with 7+ years of clinical operations experience, including direct involvement in unblinded or partially blinded study management. - Strong working knowledge of ICH/GCP, clinical trial conduct, and regulatory expectations within global clinical trials. - Strong experience in the drug development process, including trial design, trial planning and management, and CRO and vendor oversight. - Excellent communication skills and proven ability to work effectively across functions. - Highly organized, detail‑oriented, and able to work independently in a contract capacity. - Experience with EU‑CTR is a plus. - Ability to travel occasionally for key meetings or site visits, as needed. - Preference for candidates based in the New England region. Benefits - This is a part-time contract, US based remote position, with preference given to local New England based candidates. Equal Opportunity Employer Entrada Therapeutics is an equal opportunity employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. Third Party Staffing Agencies Entrada does not accept unsolicited resumes from any source other than directly from candidates. For the protection of all parties involved in the recruiting process, resumes will only be accepted from recruiters/agencies if a signed agreement is in place at the inception of the recruiting effort and authorized for a specified position. Unsolicited resumes sent to Entrada from recruiters/agencies do not constitute any type of relationship between the recruiter/agency and Entrada and do not obligate Entrada to pay fees if we hire from those resumes. Privacy Statement Entrada Therapeutics, Inc. respects your privacy and we want you to be familiar with how we collect, use, share, or otherwise process your Personal Information. Please reference our privacy statement to understand how and when your data is being used.